Costco Vision Center is a well-liked place for buying glasses and eye care services. Many customers praise the staff, especially a sales associate named Justin, who is described as excellent, patient, and very helpful, making the experience enjoyable even near closing time. Customers often mention that Justin provides the best service and recommend asking for him. The store is usually busy, especially around 5 pm, so visitors are advised to come earlier to avoid long lines. The staff at Costco Vision Center are generally very helpful and above and beyond in their service. One customer shared a story of a staff member in the parking lot who found a lost wallet with cash and returned it, demonstrating kindness and honesty. This act of good practice made a positive impression and restored faith in humanity. However, not all experiences are perfect. Some shoppers have encountered unprofessional behavior, such as a rude and unpleasant sample station worker who snapped at a customer for simply asking about a product. This negative encounter left a bad impression, and the store’s response was to mention that the issue would be addressed, though some customers doubt it will be resolved. Overall, Costco is appreciated for its well-stocked store, helpful staff, and efficient service, especially during busy times. While most team members are friendly and caring, occasional unprofessional behavior can affect the shopping experience. Despite this, customers generally find Costco Vision Center to be a good place for eye care and shopping.
Dr. Ho was very thorough and pleasant. I'm happy with my new prescription.
February 2025
I came in close to closing time. Justin was absolutely phenomenal. Hands down the best service and I have been wearing glasses for over 45 years . He was patient and was very interested in what I was looking for. Do yourself a favor and ask for him.
June 2024
I ordered a pair of eye glasses from this location with Justin. He was excellent!!! I think he is the best sales guy at Costco!!! Anyone buying frames for the first time from Costco vision center should know that they need to pick up a ticket to get in line. It gets busy around 5pm, try to come a bit earlier.