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September 2023 by Kim Fraser
I changed to this location from the closest CVS because of Riggs Rd service. I love the pharmacy on Arizona and Chandler Heights. Service has always been exceptional and the staff are great. Recommend this store to anyone. Also, the store Manager, Kimberly has hired a great crew for the store part
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September 2023 by Richard Hamilton
I love this CVS. I am out visiting my folks and have had to go to this CVS 4 times in the past week. Four different customer service reps have helped me and 2 different pharmacists, and they have been extremely helpful and professional. They know personally my family members and always help them. Today the pharmacist wrote personal directions out for my sister due to drug interactions. I have no idea how this CVS has gotten such bad reviews — they are fantastic!!!
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September 2023 by Kimberly Carl
The pharmacy staff at this location is consistently slow, disorganized and rude! Not sure if anyone has trained them or if they just aren’t professional people. Definitely moving my business elsewhere!
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September 2023 by Steve M
There's nothing wrong with this CVS & it certainly deserves higher ratings than what I'm reading on this web site! My wife & I use this particular CVS on a pretty regular basis primarily for pharmaceuticals & vaccines but other purchases as well. The pharmacy does a great job & are very efficient on both in-store & drive-thru pick-ups. We both had booster Covid injections just yesterday & we each gave the pharmacist an A+++ for her technique (felt no "stick" whatsoever), friendly attitude & her professionalism from start to finish. We'll keep coming back & definitely recommend this particular location to others :-) Steve M.
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April 2023 by Isidro Vega
I alway shop at CVS because I find the locations pretty clean and organized. There is always stock on everything.
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February 2023 by Michael Matson
Called this pharmacy to have a prescription transferred to a closer location and the tech who answered the phone told me to call the other pharmacy because he was to busy to deal with it... After waiting 20 minutes on hold!? Unbelievably poor customer service.
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December 2022 by Missy L
My 3 year old daughter had to use the restroom and ampm across the way was closed and so we went into here. They denied a child restroom access. This should be illegal and the lady working there was so rude.
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November 2022 by AJ B.
At the very least, this location should be audited by CVS. Highlights below.Issue 1: Incompetent Pharmacist. Scott is the pharmacist who trades days with the competent pharmacist Alexis. Last year, after I had just left rehab for a broken hip, Scott called to tell me he had destroyed the pain prescriptions that the nursing home printed and gave me, which I had dropped off earlier. I asked him why; he gave no good answer. After I pressed him, he screamed, "Do you know how many COVID shots I had to give today?!?" Whoa. Because my insurance at the time required that I use CVS, I made sure to use Alexis.Issue 2: Incompetent Store Staff. Also last year, they were not able to give me a prescription in a timely manner (that's right--medicine), so Alexis said I would get a $20 gift card. The next time I drove through (because I can't walk without pain due to a past broken back), the clerk didn't believe me when I told her about the gift cards. Eventually, she literally threw two cards at me. When I parked and went inside the store to complain to the manager, the store manager apologized and then tried to ring up the purchase I was making, but it was incorrect. I gave up and went home. When CVS sent me a feedback request, I obliged. I stated that the store manager tried to please me but didn't perform the purchase correctly. Later, I received an angry email from that same store manager telling me that I shouldn't judge her. What??? And why did that feedback go directly to her? CVS has cured me of ever obliging a company again when they request feedback.Issue 3: Terrible Customer Service. I have been struggling with Alexis herself. They never notify me when a medication is out of stock and many of mine require timely refills. I use a diabetic sensor. When I requested a refill, I was not notified that there was an upgrade until I called. Alexis said they could no longer provide the regular sensor and that I needed an additional prescription from my doctor. After multiple calls to both my doctor and the pharmacy this week, Alexis informed me that they couldn't fill my prescription because there were no instructions. What? After I asked what kind of instructions, Alexis literally told me "Use sensor and change every 14 days." So, because it was by then Thanksgiving, I gave up and was going to use my finger-stick sensor until the following Monday. Turns out my finger-stick sensor needed a new battery, so I went to another CVS. They were super helpful with the battery, so I thought I'd ask the pharmacist there about the confusion around my sensor. He said that as long as I was paying outside insurance (which I have been doing for over a year), I could still get my sensor, no problem. He filled the prescription in 10 minutes.I'm going to pursue a formal complaint about the location at 4990 S Arizona Avenue.
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November 2022 by Aaron Spector
I went on CVS site to get COVID Bivalent injection. This location had the time I needed. The store was set up well for the purpose, check in was fast and easy, my name was called almost at the exact time as my appointment and Haley, the tech, was efficient and the shot was painless. What's not to like?
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November 2022 by Sarahbeara
Terrible customer service in the pharmacy! I have been waiting patiently for my prescription and I have been calling to see when it would be available, today I was told that it is on back order, and previously I was told I would have it in a couple of days.. now I was told by Alexa who said she was a manager that they "don't when it will " come on top of that she was like I have other patients who I need to help when I had asked to help me with a transfer because of all the problems and Walgreens has it in im stock. She was not helpful extremely rude and had no intentions of even trying to assist me. She basically didnt care that her associates had provided me wrong information.. and then proceeded to tell me that she had other patients she needed to help ridiculous!
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November 2022 by Lissa S.
HORRIBLE CUSTOMER SERVICE. The guy had SO much attitude. If a car pulls up and you have time to rudely tell them they pulled up 30 seconds before closing, and you don't get paid after 8pm, you have time to help the customer. Very rude, unprofessional, and schooling us that the RX had been ready since 3pm, when in reality we didn't get a text till after 5 and have a toddler and baby, and his response to us having kids was "good for you, Dobson will be happy to service you".
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October 2022 by Helen Simmons
I really think CVS needs to educate all employees, so that when people call they can be informed properly. I spoke with Naomi on the phone asking her a question before I drove 30 minutes to that store, and she knew nothing. She told me even the manager wouldn’t know, but I couldn’t talk to them, because she wasn’t there. Educate all employees on all information!!!!
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September 2022 by Dell Account
I went to get my prescription, there’s 5 people working the pharmacy, not one offered to help me. I stood there for a good 5 minutes then I just left. I’m going to Walgreens.
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August 2022 by K. Nichelle
I want to specifically give a five-star review to both Samantha (the pharmacist tech) and Alexis (one of the pharmacists) for having excellent bedside manner in helping me with a prescription. I had anxiety coming into this location after having a pretty rude and judgmental interaction with a pharmacist named Scott. I believe he is the main pharmacist at this location. If he is there, I suggest that you leave and come back on another day when Alexis is there. She was kind, professional and did her job well without being snarky or making me feel uncomfortable. High praise for both her and Samantha.
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August 2022 by Dave S.
The worst Pharmacy ever.I moved my Rx's here 2 years ago and have dealt with having to make a dozen trips here to get my 90 day supply for my 7 Rx's every 3 months. Whenever I go to refill my Ozembic they never have it in stock and I have to wait weeks on end for it.They constantly refill Rx's that are not even supposed to be ready for a refill yet despite my answering 'no" to a text asking if I want to refill. They keep turning on the auto refill option despite repeated requests to turn them all off, and as a result I have about 1,200 Metformin pills at home even though my Doctor took me off of it because of low blood sugar now. Yet the one drug I really need, they claim that I already picked up even though I never did, so now I will have to go 90 days without my Cholesterol meds even though I had CABG 5 years ago. Nothing but problems here, and repeated problems.Oh and did I mention that their website for the Pharmacy hasnt worked correctly in the same 2 years. It forgets your passwords after 30 days, keeps turning your Rx's Auto refill on until you have 2,000 pills, wont refill the Rx's that you really need, and when you try to order any refill it wont go thru, or the screen tells you that you need to come in to refill it, even though your Doctor made it out for multiple refills.