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January 2024 by Eileen F.
ZERO STARS Kyrene & Chandler Blvd has the worst pharm tech! Dr sent in an rx that was not covered by insurance. I called CVS to let them know I had a manufacturer coupon code I was told by Evan the pharmacy tech he could not take that code. He had to order the medication first that is incorrect. You do not need to order the med to get a price. He refused to take my manufacturer coupon code and then placed me on a punishment hold for one hour and three minutes yesterday, January 17 at about 3 PM. never came back to the phone to check. I called the front end of the store to have someone walk back there and find out what the problem was. Evan proceeded to tell me he was busy because there were cars in the drive-through and people in the store I let him know this was his job, and I am a customer waiting on the phone for my turn in line, disrespectful, rude and ignorant. I will never go there again and will file a formal complaint with CVS corporate and my Blue Cross insurance to let them know about how the companies their contracted with do business.
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January 2024 by Ryan W.
Completely rude staff, slow, unwilling to do their job correctly. By far the worst pharmacy I've ever dealt with.
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January 2023 by Joe Qiao
人流较少 员工很友善 restroom patient only
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December 2022 by Jon C.
I have a hard time believing an employee was actually this rude off the cuff. My girlfriend and I went to an appt at the MinuteClinic, where another customer told us nobody had showed up for work there and he and multiple others had waited for hours before being told no one was staffing the clinic. While I was talking to this other customer and getting ready to leave, a CVS employee approached us and reiterated nobody was on staff at the clinic. Where this took a turn was when the other customer genuinely politely asked if a sign could be put up so others aren't burning their time. This EMPLOYEE responded with an exasperated sigh, and proclaimed "I have other things to do" before stomping off back to the front. This is genuinely alarming behavior I'd expect from my twelve year old sister, and from one supervisor to another I hope it gets looked into. The employee in question was a heavier set, lighter skinned woman likely in her twenties, I did not care to get her name.
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November 2022 by Joe C.
Don't bother calling the pharmacy. You will be on hold for 20 minutes after spending 20 minutes getting through the computerized operator.
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October 2022 by Google user
They do not listen and don‘t want to help travelers from other countries. Didn‘t even try. The only sentence she said was „it is not possible“. I am myself a pharmacist and I am very sad if people like this ruin the reputation of this job.
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June 2022 by Josh Montanez
Staff made a rude comment to us as we were purchasing something.
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June 2022 by Jennifer C.
I have been going to this pharmacy for 8 years and it's gone downhill. I requested a refill through the automated system on Monday with my prescription #. Waited a few days and heard nothing. It's Thursday and I picked up a medication for my daughter. At that time I asked Tanya about my medication (I used the name of the medication I needed). She said she didn't have it and I needed to call my provider and she also said she would resend the request. I called the provider. They said they sent it. Then I spoke with Jen and explained I needed the medication (I used the name of it specifically) and I wanted to know if they have the medication fax from my provider. She said yes and it would be done in an hour. I come 1 1/2 later and they Jen said my provider messed up everything and I can call their manager in the morning. They cannot dispense anything without an RX. She took my number and would call back. It is 7:20 and I have yet to receive any call, empathy or apology. I needed only one pill for the night because I have only 1 left. I have a chronic illness for which I take 3 medications for and I have been taking them for 11 years. I am also a nurse, I know to mention which medications I take or need refills for by their name as not to get them confused. So, basically my question is what is the point of calling their manager as I sit and suffer at night. In the end the pharmacy knew which medication I needed the refill for and the failed to refill it even though I did all they asked me to do. If they got the wrong med from the provider they should have asked for the right one. It's their job-dispensing medications. Bottom line, please find a different location for your medications in order to make sure they are handled competently and you get your refills on time. This location is not competent in any way and I wasn't treated well. They accepted no responsibility.
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May 2022 by Bettina Isler
They do not listen and don‘t want to help travelers from other countries. Didn‘t even try. The only sentence she said was „it is not possible“. I am myself a pharmacist and I am very sad if people like this ruin the reputation of this job.
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September 2021 by Laura S.
The last few times I have come in on a weekday about 6pm, the staff is closing. They said their manager, Kelly, left and there was not enough staff to keep the store open. There are transients outside, and multiple complaints from myself and husband to the manager, Kelly, have not taken care of the problem. Terrible management.
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July 2021 by Tracy D.
The pharmacy has the worst customer service. They are so slow and don't care about people waiting in line. Been waiting 24 minutes so far with only 2 people in front of me.
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October 2020 by Camille E.
I actually had a great experience here with The clinic. I made an appointment the day before, got there five minutes early and they checked me in right on time. I just filled out a small amount of info and got in right away. The doctor spent quite a while with me going over questions and concerns. She was very knowledgeable and kind. She made sure at the end I understood the treatment plan. My prescriptions were sent to the pharmacy and I got them filled within 10 minutes. It was a very smooth process and everyone was friendly and prompt. I would highly recommend them and I'll definitely be back if I need anything in the future!
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March 2020 by April A.
This location is in dire need of much better upkeep. It is filthy, ghetto, & nasty! I came here for a TB Test at the Minute Clinic and first thing I saw was a dirty hypodermic needle on the sidewalk outside the store! That was an instant turnoff, as was how filthy the inside of the store is. The computer system for the Minute Clinic sucks as well. I booked my appointments through the kiosk and the system booted me out three times, even for the nurse. I felt bad for her, having to work on such horrible conditions. Needless to say I won't come back here again & don't recommend anyone to visit there either.
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February 2020 by Ladon W.
I scheduled an appointment online. I arrived about 5!minutes after my scheduled time. I did not realize that I had to checkin at the kiosk. I waited for about 20 minutes. I looked around for the nurse. I knocked on the door; no answer. At this point, I realized I need to checkin. I entered my information in the system, by this time it automatically canceled my appointment. After waiting for 30 minutes the nurse walks out the room with another patient. She informed me that I was late and she is unable to see me. I explained to her that I had been waiting, she accused me of lying.. states, if I was there why didnt she see me? She never came out the room to see if anyone was in the waiting area. During our conversation I kept the same tone and said I would just come back. Next she states she's not going to argue with me about it, and if the next patient does not arrive in 5 minutes she would consider seeing me. After those two accusations, I decided to take my business to a different facility. This nurse can definitely use some additional customer service training..
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January 2020 by Tom Harker
The cashier was extremely polite, but honestly seemed nervous and maybe high. Bought four boxes of cereal (paid for and in my receipt), but somehow she only got three in the bag (and I couldn’t be bothered to go all the way back to try and get it).