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October 2023 by BadComrade 1
Mediocre experience and will try someone else next time.I’ll start with the positives. Very communicative throughout the repair process. Kept finding things which contributed to add to the cost but they were honest about it and worked with me on the price. Even called me back after they had the car to ask if I wanted to put in performance brakes in because they noticed the car was well modified and figured I might be driving it hard, which I thought was a nice touch. Car was finished in a timely manner.However it was when I came to pick the car up is what turned me off with this place. I came in and paid the 2k for the oil change, new brakes, rotors, alignment, control arm replacement and asked the guy at the counter if they had test drove it since the car was really pulling due to the worn brakes and bad alignment. He said yes, that his mechanic drove it and all checked out.Problem was, when I pulled out of the lot, the steering wheel was not centered when driving straight, in fact it was on a 45 degree angle. This led me to believe the car was not test driven. Brought it back immediately, guy was apologetic, asked me to wait 20 min to make the adjustment. As I was in the lobby, I could tell there was some animosity between him and one of the mechanics, and the mechanic acted like it was a real inconvenience for him which pissed me off a little bit. Took more like 45 minutes but I was out the door and it was fixed. Like I said, not 100% satisfied and looking to try a different place next time.
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October 2023 by Forrest Call
A single phone call!That’s all the interaction I’ve had so far with this company but they already have my business. Competent, detail-oriented, and friendly?! I think I’m in love. I just moved down but I’ve found my mechanic.
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August 2023 by Kate Walsh
These guys are amazing. I had an oil plug gasket that was leaking after an oil change. I spoke with 4 different shops and no one would believe me or take me seriously. I called Desert Car Care, they said bring it in and we’ll squeeze you in. In less than 10 minutes they had replaced a faulty gasket, no more oil leak and they didn’t even charge me for this service. Definitely my new go to shop for everything!!!!!
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August 2023 by Carolyn Stone
Great experience! They got me in quickly and were able to get everything done same day. Very affordable as well. Will definitely come back.
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August 2023 by Nikolas Thompson
Couldn’t be happier with the service I received from Desert Auto Care. I felt that this group went above and beyond to listen to my concerns and provide an honest and professional diagnosis of my vehicle. I will definitely be back. So glad I found a great car shop here in Chandler!
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August 2023 by Megan Guse
I called at 8am for an urgent issue- Scott told me to bring the car in right away and they would work it in. I dropped the car off at 9:30am and they had the issue fixed by the end of the day. I really appreciated Scott & Brian working me in on such a busy day. Great customer service.Service: Brakes
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August 2023 by Elizabeth Nichols Martin
Took my car here last summer to diagnose A/C issues. They not only did not do what I asked them to, but damaged my car. I had checked the freon and informed them it wasn't the issue. They were supposed to diagnose and call me before doing any work. They called me and told me they had removed and refilled the freon and it was ready for pickup. The AC was not fixed, and I just put up with it. After taking it to the dealer, I found out that they had overcharged and damaged the compressor. Not only did I have to pay for a service I told them NOT to perform, but I had to pay for additional repairs because of their careless work.Edit to respond:I initially told you that I did not want to pay, as it wasn't fixed, and I was never called with the estimate, and I was told tough luck you can't get your car back. I also called and complained later in the week, as well as responded to your email asking how it went.
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August 2023 by Anthony Jaurigue
This was my first experience with Desert Care and Brian and his team were awesome. I have an older car and he never gave up on finding the problem. He found the problem and the care runs great. He went above an beyond. I would defiantly be back.
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August 2023 by Nikolas Tyler Thompson
Couldn’t be happier with the service I received from Desert Auto Care. I felt that this group went above and beyond to listen to my concerns and provide an honest and professional diagnosis of my vehicle. I will definitely be back. So glad I found a great car shop here in Chandler!
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July 2023 by brice papineau
I haven't been over here in awhile but The whole team is what makes the company beyond amazing. They truly are the greatest for many cars I assume. Not for for my Toyota, I didn't feel that way. Felt like I was a first time customer work 3 times or more so returning customer. Paying just at my budget to clean me out for awhile and hurt fianacially. It was like that to me. This is just my review love them, their a great amazing 5 star for many testimonies I know of and seen.
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July 2023 by Peter Hewitt
These guys are GREAT! I called the Cave Creek shop, with a dead battery problem. Frank answered the phone and suggested I bring in my Nissan Maxima and they would slide me in to exchange the battery I had purchased separately. I waited while they did all their diagnostic testing and drove away within an hour after arrival. I highly recommend this shop!
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July 2023 by A V
They are not in Sync as far as the booked time slots are concerned .I booked a time slot probably 4 days in advance.One guy tells me they are available at the appointed time and the other guy tells me that they are not 90 minutes before the appointment, both on the very same day .And when I try to get clarity over the situation THEY act all confused when it should be meNo doubt they must be pretty good to let go of few new customers .Giving two stars for atleast mailing me about the unavailability.Thanks
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July 2023 by Karlie H.
Let me start off by saying I had no issues walking into Desert Car Care and finding out it was under new ownership after being a loyal customer for almost 4 years. As long as you do the job right I have no problem paying more for good service. What I do have a problem with, is Scott looking me in the eye, and LYING straight to my face when he knew very well my car wasn't even looked at.I took my car in to get an oil change, get the air conditioning fixed, and my alignment done. A few days later I noticed it had been making an odd clicking sound it hadn't been making before.I was told, sure, no problem, bring the car back in.As soon as I walked in I was told "well nothing we did would have caused that kind of noise" without even looking at it? Really? They 100 percent did not want to deal with the issue. After all, they had already gotten the money out of me. I dropped my car off at 10:30 AM and when I finally called them at 5:15 PM and asked them if I could come pick it up, Scott said yeah, sorry, they couldn't figure it out, just clean out your trunk, maybe the sound is coming from there. When I arrived my car was in the exact same spot and had not moved a single inch. They did not look or even touch my car but proceeded to tell me they couldn't figure out what the noise was. Completely wasted my time.As a younger woman, they completely took advantage of a situation they thought I would never even notice. The new ownership of this company is trash, period.I will now be going to another auto shop and I will even pay to have them fix what Desert Car Care didn't even try to, that's how much I no longer recommend this company.
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June 2023 by Toni H
First visit here on a recommendation of a friend. Very professional and friendly business. Clean and welcoming. The gentleman who made my appointment gave me a very thorough run down of what they normally do and he was so enthusiastic that I think he had 10 shots of espresso before my call. I appreciated it all. ?Services: Auto maintenance
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June 2023 by Sabrina T
Amazing and friendly service, highly recommend! I called in and spoke to Scott, let him know what I had going on and he was very knowledgeable and said I could bring my car in same day for them to look at. My car failed emissions for a loose DLC/OBD just due to a weak bracket. They came up with a good solution quickly and were a pleasure to do business with. Will definitely be coming back for future services! Thank you!
