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May 2022 by Esti S.
I did find a shirt and a blouse, fitting room is close so I tried to try at the store with my top on, the sales associate by the name of Rachael told me that trying is not allowed, WHF, the fitting room is closed so I can not even try at the store. Thanks God I retired them at home and they fit me. You can exchange only ONCE for store credit it has to be dome in 14 days. Rude people!!!
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December 2021 by Éva Szeli
We were looking for a holiday dress, but fitting rooms are closed. So when we found a dress but weren't sure about the fit, we asked about the return policy. They said no refunds, only exchanges. Not really a reasonable policy when you can't try things on, but okay, we bought the dress. When we got home, we looked at the receipt which states "All party dresses are final sales." They knew that's what we were buying when we asked about their returns. Last time we'll be shopping there.
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October 2021 by Night Becomes Electra E.
This is like the Dollar store if clothes. Not only do they offer low quality items, they refuse to open their fitting rooms, forcing you to buy clothing that may or may not fit. When it doesn't fit and you try to return it, they will only let you exchange it or get store credit. It's utter rubbish! Younger shoppers need to beware that this is the case because they are counting on them to not read policies or understand them.
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August 2021 by Heather Spiers
This place has some cute stuff but it's really disorganized and messy. They don't do returns and their changing rooms aren't open, which is ridiculous. I'm not sure why anyone would buy something they can't try on or return.
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April 2021 by Evonne G.
So I use to be a huge fan on Q a couple years ago. N I have many incidents with all the locations. But the ones at the chandler mall is absolutely disgusting practically 14 year olds running the store n where is the manager or person in charge in the back doing nothing. I went to get some quick work clothes (all black dresses). I know it's hard with covid n having to change everything but a lot of people are struggling with sizing nowadays. I've gained pounds so I fluctuate between medium n a large. So I went in got some dresses some for absolutely perfect others couldn't even get over my a*** So I went back to do a simple exchange n two dresses n one didn't have the tag attached but I made sure it was the right one. She threw a whole fit n made a scene that I damaged product Bc the tag is off the product. But she kept going through the process of doing the exchange. I asked her "so if these also don't fit can I get switch sizes?" She looked at me with such a attitude took off her mask n yelled at me that they only do one exchange she doesn't care if it doesn't fit too bad n laughed at me. N than on top of it, as I was trying on a dress as I grabbed the strap it came off clean off the dress. Called in to tell them that n she laughed at me n said she's not going to do anything bc once you leave her store she's no longer in charge of the product. So 100$ worth down the drain
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November 2019 by Danelle Meere
Been shopping at this retailer for 15+ years. Although it's not the highest quality, its fashionable and very affordable. Has a unique look you wont see everyone else in town wearing
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November 2019 by Ren C
Waste of money, return policy sucks.
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November 2019 by Ariella G.
Pretty frustrating when I come in to the fitting room I ask for help getting a different size and the supervisor "JENNY" tells me to ask one of the other ladies working. The other ladies were running around organizing the clothes and the other women was pregnant helping customers check out. There was literally no one else in line and the supervisor had no clothes on the rack to put away. She tried telling me there was no more sizes and I told her "I saw the large but I grabbed this one by mistake can you help me get right size" I won't be shopping here anymore. It's bad enough you can't bring something back but if I can't even get good service when I'm already planning on buying something. I would not normally direct a review to a certain person but this visit left a bitter taste in my mouth. I'm surprised this women was the supervisor. She was absolutely no help at all.
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November 2019 by Brayden B.
The workers there, which consist of maybe 5 16 year old girls, are incredibly rude. My girlfriend and I went in to try on a pair of jeans to be told that jeans are now considered underwear and can't be tried on??? We told the employee (if that's what you want to call her) that this was ridiculous and they had no answer for us. Thinking something might change my girlfriend tried on a shirt. While I was waiting I was apparently "standing in the way" which is apparently a good enough reason to be hit in the head with a hanger by employee. No apology or anything. We checked out to be asked if "we're done yet" by the employee. I hate this place and they need to consider not hiring rude sophomores if they don't want to shut down
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July 2019 by Serena B.
I f****** hate this place. All the children here need to be fired and put in a daycare. They're rude and clearly haven't been properly trained. The manager doesn't do anything but stand there and watch while her employees get yelled at. She clearly doesnt take action for the role that she plays in the store and you can really tell with the people she hires. I mean, you get what you pay for...low quality clothes for low quality service. Can you really blame them though? Yes, you can.
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March 2019 by Breeann Shaffer
Always find great deals here!
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December 2018 by Caitee Proulx
I used to like Q a few years back when they started blooming in malls, not so much anymore -- all because of a religious quarrel, if you will. I think the new owners of the last 3 years are Christian since they only play gospel music in the store and the last time I was in this specific location, they glared at me because of I assumed my pentacle necklace (I'm pagan, by the way). Two of the employees (I could hear loud and clear) were talking to each other saying rude presumed comments on my necklace. I wanted to walk over to them and say something, maybe even request a manager, but I was too heated and decided to leave as fast as I could. Awful employees! Will not be shopping here again. Q, please fire them and hire non-judgmental professional people to work for your company. They're making you look bad!
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September 2018 by Kendra Renee
I was literally just there and went home only to realize after taking the tag off that I had grabbed the wrong size thinking I grabbed a medium, they refuse to let me exchange for a God damn medium because the tags off.
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September 2018 by Alma Carrillo
They have really cute styles and great prices.
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September 2018 by Veronica O
No te regresan dinero, solo te cambian la ropa por otra, son 14 días que tienes para cambiar tu ropa, tienes que tener el recibo para hacerlo.....