-
July 2024 by Taylor Kronborg
I brought my Cadillac to Firestone due to an engine overheating issue and the air conditioning not blowing cool air when I came to a stop. Living in Arizona my whole life, I know these are common issues, especially at the beginning of summer. I was shocked when Firestone quoted me $2,652.91 and said they needed almost two weeks to fix the problem, citing four hoses and two fans that "needed to be replaced."
Having had issues with Firestone overcharging and providing misleading information in the past, I decided to get a second opinion. I had my car towed to a repair shop recommended by a family friend, and I am so glad I did. They had my car back to me in just three days, and the total cost was only $489.56. The actual issue was a small crack in the coolant bottle. When I asked about the fans, the technician informed me that they were simply unplugged.
As a 22-year-old woman with no experience working on a car, there is no way I could have unplugged two fans myself. How could my car leave Firestone's facility with two unplugged fans and supposedly four broken hoses?
While I don't expect Firestone to acknowledge this, I want to caution anyone, especially young women, considering using Firestone's services. At the multiple Firestone locations I have visited, the staff treated my sister and me with a lack of respect, as if we were inexperienced teenagers.
My family and I will be canceling our Firestone credit card and taking our four cars to AZ Automaster from now on. I highly recommend AZ Automaster for their honesty, efficiency, and excellent service.
-
July 2024 by Shop Manager
Great Service and fast! Can't ask for anything better!
-
July 2024 by Jezabel Tautimes
Excellent customer service with everyone I interacted with. Jerrod and Burt were super helpful and explained everything thoroughly. Super fast and great service considering all the work my vehicle was getting. Highly recommend this location.
-
July 2024 by Heidi Gohl
Very professional, I'm so happy I came here to Firestone, it will not be the last.
-
June 2024 by Zit Singh
I have 4 cars and all service by Firestone. Great service
-
June 2024 by Tim Lopez
Great experience. I'm a tow truck driver that had seen if they had a tire in stock they gave me a quote and was able to change her tire after even knowing it was closing time. Burt helped and was great and had awesome customer service
-
June 2024 by Dan Allen
The team at this Firestone are by far top
notch. Knowledgeable, Informative, Courteous, Transparent and fair. I live over an hour away and drive past 5 other Firestones, just to come to this location.
-
June 2024 by Tou Yang
Love these guys!!! So profession, knowledgeable, and easy to talk to. Have NEVER had any issues with any thing. These guys are great! Definitely recommend!!!!!!
-
June 2024 by Carl Nussbaum
Called Monday for appointment, Juan told me earliest appointment available would be Wednesday, but on Tuesday they work on cars that were dropped off and I could bring it in Tuesday morning , and the shop would do their best to complete by end of day. Car was ready for me by 3pm on Tuesday
-
June 2024 by Gregory Johnson
Great service. Easy online appointment. Very thorough inspection
-
June 2024 by Marcus Rucker
I drive from Laveen to get my truck worked on specifically at this location only. They are very thorough and they do a great job.
-
June 2024 by Roc Cord
Great service
-
June 2024 by Teresa Medina
Very good attention, kindness and customer service. Highly recommended
-
June 2024 by Emmanuel Alan Velderrain Tesisteco
Excellent service, highly recommended
-
June 2024 by Beni L
Burt and his manager Jerrod are just GREAT: Professional, caring and always ready to assist.
GREAT ATTITUDES ...
They are certainly 10 *****
Absolutely recommend this place.
Blessings
