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February 2024 by Kara Jackson
I would recommend this store as every time I come in, my car is taken well care of. Jerrod and the rest of the staff are integrity based, honest, and authentic. They work hard to ensure all vehicles are in good hands and that you are safe when you walk in their doors
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February 2024 by J DG
The service provided was excellent and executed with a commendable level of professionalism.
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February 2024 by Manuel Ruiz
Firestone is home!!! Been going here for about 15 years +++, it my first to complete auto repair. Great people and great customer service.
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February 2024 by Jer H
Juan was very knowledgeable and helpful
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February 2024 by RoyalBlu
Great service, Juan explained thoroughly.
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February 2024 by Cristina Nez
The gentleman that assisted me, Juan was very helpful and would recommend going here.
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February 2024 by Fabio Martin
Juan very friendly!
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February 2024 by Casey Bilodeau
Quick light bulb change, super kind people! ?
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February 2024 by Gabe
Juan has always been great providing great incite for taking care of my vehicle and helping mitigate possible defects. Makes my visit to Firestone a lot more pleasant when taking my car in
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February 2024 by Cheryl Jackson
Great service. I never had any problems especially working with Juan. He has great customer service and actually listens to the customer. Anytime Juan is there is when I take my vehicle in because he is phenomenal.
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February 2024 by Paulina Cruz
Customer service is top tier honestly. It’s always nice to walk into an establishment and be greeted with a smile. Juan was very nice and polite.
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February 2024 by Doug Couchman
Having suffered a cut in my tire on a nearby freeway, I followed directions to the nearest tire repair place, this Firestone location. Barely limping in with 2 pounds of pressure left, I tried to pay for an emergency repair. Much to my surprise, I was told that they wouldn’t work on my car at all, because it’s a Porsche. I pleaded for help, but to no avail. It’s just a tire; there’s nothing special about Porsche tires. No luck, and I now await a tow truck to take me to a tire repair shop whose policies aren’t absurd.
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February 2024 by Doug C.
Ridiculous! I barely limped in, with 2 pounds of pressure left in my tire, after having suffered a cut a few miles away. But no matter how much I pleaded, and how much I offered to pay, they refused to help me. The reason is that apparently they have a policy wherein they don't work on Porsches. I suppose they're welcome to refuse service to anyone they want, but this policy is absurd. I don't want engine repair or any work on any sophisticated system; I'm asking merely for a patch on my tire. I am now awaiting a tow to a tire repair shop that isn't terrible.
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January 2024 by Nanette G.
Just at Firestone. Chandler mall,, great mechanics. They stood by their battery warranty! Prompt service today, all super !!???
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January 2024 by tiffany roth
If I could give this place zero stars I would!! Worst service ever. And Bert or whoever is the service manager is horrible at service! Let's just say he doesn't know the first thing about customer service. He is rude and a liar. He completely screwed me and my husband over and cost us hundreds of dollars, wasted half our day then he basically refused to do anything about it, tried to blame the situation on us and did not care one bit. Didn't try to be apologetic or make the situation right he could have cared less about us and our buisness. I had planned to go back there for future work but never again. I even went out of my way to go to this location because in the past I received amazing care and treatment and have recommended them to people. But never again!!!I am still considering pursing other action against them.Oh let me add in too they tried to tell me I needed a new battery when my battery is new! Talk about screwy, also gave me a quote for a bunch of other work that totalled over $4,000. The price in my quote was $260 bucks for a battery and almost $250 for 1 tire since they claimed it had to be replaced and could not be fixed. Who pays $260 for a battery!! There prices are just nuts and for the service you get no thanks. I don't believe anything they say!