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July 2023 by Joe McCain
This story serves as a warning to anyone considering banking with First Bank. A hard-working individual, who also happens to be an Iraqi military veteran, deposited a $38k insurance check at the bank. They were repeatedly promised that the check would clear by Monday but were met with resistance when they arrived to collect their funds. The bank laughed at them and refused to authorize the funds. Eventually, the check was verified but was placed back on hold within an hour. After multiple attempts to reach out to the bank's toll-free number, the victim was forced to contact the insurance company to confirm the check's verification. The bank then closed two of their accounts, shut down their Zell account, and held their funds hostage for an additional 10 days. This behavior is unacceptable, and it is crucial to not profile individuals based on their skin color. It's important to be wary of banks with a reputation for such behavior and to exercise caution when considering doing business with them.
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February 2022 by Arise & Shine
Ryan helped me with all my questions and service! 1st bank always has amazing service. Happy customer since 2012
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August 2020 by Mohamed A.
Wonderful bank thank you everyone there. I just left this branch, was greeted with a smile and I left happy knowing this is why I bank with these folks. Thank you Dale and the whole team there. Also I want to mention the branch on Gilbert & Baseline they are awesome too.
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June 2020 by Brian Day
I have been with 1st bank since 1994, when i moved to Colorado from Phoenix. 1st bank has always been great with customer service. Fees for various accounts are competitive , and the branches are always very clean. If i had one minor compliant it would be that customer service is too good at times. Let me explain. Every time i go into a branch, every employee gives me shout out "hello" ! I love it in one way, but feel its to contrived. Either they all watched that famous Seinfeld episode involving one of its characters at a bank, or the big shots are pounding into the heads of employees about greetings for inside patrons. Either way, its a little amusing. If one does not believe me, go inside a branch and watch what happens.
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January 2020 by Jaimie jackson
Just started an account with this bank and I was told by customer service that the bank would provide me with a temporary card until mine arrives. but instead I was racially profiled and denied a temporary card this is unacceptable I will be closing my account after I meet the complete the qualifications for the 300$ promotion
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December 2019 by Matthew Strouse
Deposited $1900 at the ATM..Only got credit for $360 so far. $1540 went missing overnight and it seems like they are implying that I’m lying about how much I put into the deposit sold in the ATM..it was my rent and the cash for all my bills for the month. I can’t believe this is actually happening.
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November 2019 by Mitch Boxberger
The personal.attention i get when I walk into FirstBank is refreshing and appreciated. They know my name and care enough about my business for frequent it themselves. No that is what I call a partnership. Try to get that from the big bank who forces me to go online to talk to some one.
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August 2019 by Candice Ray
If I could give it a zero I would. This bank drew me in with their free 300 dollars but I should know nothing is free. I have been charged unneccessary overdraft fees and they will not give it back. They will get that free money back nk one way or another. I will be closing my account on the 15th and opened another one. I suggest you do the same. If it hasn't happened it will. Also I dont need yall coming up under my review with your fake apology or wanting to know what is going on?
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August 2018 by Corleych Beatrice
Love the team
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July 2018 by Arthur Penfield
First time customer with no problems opening a bank account. Very nice people, no waiting, fully staffed, no restricted accounts if u got bad credit or no credit, many accounts to choose from. I recommend ALL first time account openers to go here because its absolutely worth it. Other locations are just as good. They even open on Saturday mornings.
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March 2017 by Lucretia johnson
Visited this branch for the first time in November. Very polite staff. I was greeted with a good morning and lots of smiles. The teller even came from behind tbe counter to explain products to me.
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October 2016 by Handyman Brian
They are very accommodating, from the start (a few years ago). Everyone working there is extremely nice. I havnt been to other branches, but the location on Alma School/Germann is the one I give praises to. Thanks, Handyman Brian
