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August 2023 by Kymani Tessay
So much for displaying on their website to have “outstanding customer service”. A young girl, seemed to be Mexican, about 5’4 with curly hair mid length had an ugly attitude for no reason at all. She looked so annoyed she had to help me. Shoved shoes at me and snapped at me with a “you’re welcome” then went straight to the back. Out of the shoes I picked, what a coincidence they were all out of my daughters shoe size. Shouldn’t even be working in retail if you’re going to treat your customers like that. Had an outstanding customer experience at the neighboring store Buckle, ended up buying shoes there instead.
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April 2023 by Lupita V.
Chandler fashion mall foot locker is the best not only did the young men were attentive to our needs but also helped us with an online exchange to avoid having to go to another foot locker store. We give This store takes an A+
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December 2022 by Russ L.
Yesterday we returned basketball shoes that were a month old. They were the new Nike Lebron series shoe. The sole of the shoe was coming off. The manager last night (12/15/22) was outstanding. I don't know his name and should. He was kind. Thoughtful. And diligent in his work. We will shop here more. Only because of him. I will try to find his name so we can reference him properly as he should be lifted up for his efforts. Well done young man. Really well done.
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March 2022 by Red Back
Staff have no idea about shoes or correct fittings, the worst i have been to
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March 2022 by Alicia Jimenez
honestly don’t know where to start the service was horrible and honestly surprised with management choices. i walked into the store hoping to find a pair of shoes for my son, there was a lady by the name of maya who was on her phone the entire time i was in the store. she did not acknowledge me at once. i wish there was someone else there but unfortunately it was just her. i get it was early in the morning been there and done that with retail but honestly have never come across someone so hostile and rude. i asked her if there was someone else available like a manager and come to find out she’s the store manager??? i honestly can’t imagine what her employees/coworkers go through with her being store manager. i honestly think they need to review their choice of store manager. other than that they had a great selection of things. i wish my visit was a lot better i did enjoy the store just not the store manager.
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February 2020 by Travis Farmer
When I have kids I'll probably shop here
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December 2019 by Puma B.
I went to the kids foot locker in the chandler mall and the workers there were awful. My poor daughter was only trying to exchange her shoes for a smaller size and they were so rude about it. Their nasty tone made my daughter feel extremely unwelcome. They didn't even offer options to help her get the size she needed. I get that Air Force 1's are on extremely high demand but they should have at least offered to order them in her correct size! Overall I was shocked that these workers were even hired. I wish I could put zero stars!
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November 2019 by Jb TechFanatic
Great service
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September 2019 by Saxannah C.
for the whole 15 minutes we were there no one said anything. this one girl saw me looking for someone multiple times and looked the other way. when i asked someone for help she put her hand up at me to wait. terrible service
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September 2019 by Jennifer R.
Horrible customer service. We were in the store for at least 10 minutes and no one offered to help us. I finally managed to flag someone down and she put her finger up to tell me to wait and turned her back on me. Still no help. Very rude and poor customer service.
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March 2019 by Bryce T.
Staff was rude, disrespectful, followed me around like I was trying to steal something. Left them a survey and asked to be contacted about the issues, they never made any attempt. Terrible customer service.
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February 2019 by Michael Simon
No sales really, nothing blew me away no real deals
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February 2019 by Jerryd C.
The selection at this store is always good one of the best in az. Customer service is decent. Alot of hypebeast people shop at this location buying gr Jordan's that will be on sale in a month.
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January 2019 by Elizabeth H.
I ordered my shoes and the lady said they were coming on Friday . I called them and then they said they weren't going to come until Monday or Tuesday!
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November 2018 by Consuella Jenkins
It's was ok.