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October 2023 by Javohirbek B.
So stupid, $195 for diagnosing the car, what the hell, I know what the problem is, just fix it!!!
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October 2023 by Stephanie R.
We recently purchased our second vehicle from Freeway Chevrolet and had the best experience! Erica made it so easy and fun! There were no hassles and she really worked with us on the price and got us the truck we wanted. Erica and her staff were very professional and kind, and I highly recommend this dealership. We will definitely be buying our future vehicles here! Thank you Erica for making this process easy and fun! You're truly the best!!
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October 2023 by Amanda M.
My vehicle needed a new battery, and I had it towed for free under my warranty. When I arrived by Uber at the dealership I had no idea which door to go into. Clear signage is needed to direct customers to the appropriate areas for check in. I was on crutches and no one came out to help tell me which door to go into for Checkin. Although all the windows are clear and I can see technicians sitting inside. I had attempted to open two doors that were locked. Since no techs came out to ask if I needed assistance. I made my way down further to the sales area and a really nice salesman was outside on the phone and immediately asked if I need help and guided me back down to where I originally was and grabbed a tech for me. My tech was really nice and helpful. The wait with an appt was just shy of 3 hours, so be prepared to wait. But I feel like this is the norm for dealerships it's always a long wait IMO. It would have been nice if they checked my tires for air and refilled my washer fluid. More attention to detail and care for customers is something they can improve. Overall not a bad experience, I would return.
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October 2023 by Terri G.
I just bought a new car with Freeway Chevrolet and Jemel Parson was OUTSTANDING It's hard to put into words:) I love his genuine passion for the car business and also his experience, knowledge, personality, up front no BS or sales pitch he is the Whole Picture of what buying a new vehicle experience should be.... I will recommend to anyone and everyone:) It was easy to find and plenty to choose from Don't Go Anywhere Else!!!! Call Jamel
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September 2023 by Judi S.
If I could give ZERO stars --- please DO NOT BUY A CAR HERE. They lied, did shady things with paperwork- sold me a car with a CRACKED TRANSMISSION AND THEN just provided nothing but a bunch of BS to get another car.
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September 2023 by Nate J.
So Freeway Chevrolet has been quite the let down and frankly tarnishes the Chevrolet name that I have grown up knowing. My entire family has for generations dedicated their lives to building Chevrolet Vehicles. Heck I even worked for them for a few years. I have grown to love the brand over the years, My family have had nothing but great experiences working with Chevrolet Sales team members back in Michigan where it apparently meant more. I now live in Arizona where I have the opposite experience. The wonderful experience started when we were in the market for a new vehicle. after extensive searching across multiple brands I finally found the vehicle we wanted, a Chevy Traverse Premier. Unfortunately it was on the line being built. So we put money down and held the vehicle. Fast forward to the week we were suppose to do some fun paper work and drive home with our new vehicle. Unfortunately our salesman sold that car to someone else and we were never informed. That salesman also no longer works there. We gave them one more chance. We were assigned a new sales person and we ordered another vehicle. This one came in and we loved it. During this process the salesperson told us they needed to schedule the Window Tinting for the front and door guards as that had not happened yet and due to the pandemic they did not have an in house tint person anymore and would need to schedule that the following week as they were only in Monday, Wednesday and Friday. I did schedule time to come in and I drove the car over to Freeway Chevrolet and the individual who tints did not show up to work that day so I drove home without tint on my windows. I will admit this was at the end of 2022. It is now September of 2023 and I still do not have my windows tinted as it is hard to drop off my vehicle for a cosmetic reason while exceptionally busy. Due to Chip shortages they did not install certain things on my vehicle like heated seats, rear park assist etc. I am now bringing in the vehicle for these reasons and am trying to schedule tinting once again since I have to take the vehicle in anyway. But because my Salesperson who sold me the car no longer works there they will no longer honor the window tinting that a representative of their company at the time assured me would be done. They claim it "hearsay" and wont honor it. I am not going to beg for them to honor the word of a representative that worked for them. However I do want to highlight for anyone reading when dealing with Freeway Chevrolet get it in writing or it never happened and even then they will question you every step of the way. I know a dealership should not be able to tarnish a brand as they are individually operated but because of these experiences Chevrolet doesnt have the same ring to me that it once did. I will state Jacob has been great in trying to help but this seems to be a decision above him..
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September 2023 by KaitlynRae S.
Hands down the BEST experience purchasing a new vehicle! It was such a comfortable, no pressure environment. In the past I have always felt a lot of anxiety coming to the car dealership and shopping, hate the feeling of being swindled or haggled but that was not the case. Jesse at Freeway Chevrolet handled my sale and he was amazing! He helped me pick the perfect 2023 Traverse to fit my budget. This model didn't have leather seats like I wanted, but Jesse worked that into my deal. A few days after I bought my car I dropped it off at the dealership and bam brand new leather seats on all 3 rows! No compromise had to be made. Customer service was on point and I will always recommend him to anyone I know looking to purchase a new vehicle.
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September 2023 by Connie G.
My husband's 1990 Chevy truck overheated on the highway and he called Freeway Chevrolet to see if they can work on it. They said yes (he even made sure on a 1990) he had it towed there for $120.00. So I pick my husband up from Freeway Chevrolet, I see them taking pictures of the truck. The next day my husband gets a call that his truck is too old to work on...WHAT!!!!!!!NOW the issue is that they said they can work on it. We towed it there for $120.00 THEN they say oh sorry it is too old. We requested they pay for the tow for their error. NOPE!!
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July 2023 by Google user
It’s always something at the Chevy’s dealerships. It doesn’t matter the location it seems. Oil change and chemical coolant flush were done. Recommendations given over text were based off mileage, no multiple inspection report received this time. Some of the other services recommended have been done prior to this appointment at the Arizona Ave location. Elected the coolant flush which was the one that hasn’t been done yet. I go home, next morning I try to use my car and now I have the engine light on due to P0599 Engine Coolant Thermostat Heater Control Circuit High Voltage. Attempted to call, no response.
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June 2023 by Alan M.
Here we go again... This dealership does not care about the customer, or repeat business. I cannot believe the sales gimmicks being used at this dealership to prey upon, and take advantage of customers who don't do their due diligence.I have purchased three vehicles from the dealership over the years, and each time it's a nightmare experience, whereas I leave, then they try to make it right after you've left a poor review. Freeway Chevrolet has no need of repeat customers - they just don't care. There is no long-term vision within the Sales Department of this dealership.I was looking at a 2023 Traverse with an MSRP of $36,790.00 (Stock # 232759), and they were selling it for $35,790.00. Here's the rub...Premium Window Tinting $1,399.00Door Cup / Edge Guard $599.00Nitrogen Filled Tires $399.00Dealer Prep $2,995.00 (For the love of GOD - another new misc fee)Window Etching (VTR) $228.00Lojack $699.99Dealer Doc Fee $599.00Total: $6,918 of Dealer Add-ons and Fees! Once again... $6,918.00!Sales Tax, and DMV Fees still extra over this.If you have absolutely no self respect, and you don't care about your kids' college fund, then go for it, but if you have any sense about you, please do your due diligence - STAY AWAY FROM FREEWAY. THEY DON'T CARE ABOUT YOU - PERIOD. THEY THINK YOU'RE DUMB.
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June 2023 by Anthony M.
I called Freeway Chevrolet after having a bad experience at another dealer, and was connected with Nas. I explained what I was looking for, and he quickly located a vehicle for me in just a few minutes, and promptly texted me a full personalized walk-around tour of it, pointing out the features that I had specifically requested.As the dealership was an almost 2 hour drive away for me, him sending these videos was very important, and helped me to decide on my future car remotely. I sent in a few pictures of my trade-in, and was offered more than I had expected, and was given a quote on my new vehicle and a link to a down payment portal. I was able to start the paperwork online as well, which definitely saved a huge amount of time.I arrived at Freeway Chevrolet later in the day, and Nas walked over to greet me when I pulled up, which was greatly appreciated. We toured my new vehicle, quickly inspected my trade-in, and with the help of Jonathan at the front desk, Nas was able to get me right over to finish signing the paperwork that was started online, and I was driving away in my new car in under an hour! Overall, Freeway Chevrolet was a top-notch experience thanks to the cast of highly professional and friendly staff. I highly recommend Nas if you are looking for a new vehicle without being pressured into buying something you don't want to. He listened to what I wanted, and he made the experience so quick. I'm thankful that I found Freeway Chevrolet, and it was well worth the 2 hour drive for such fantastic service.
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April 2023 by Jean Agregado
Tyler greeted me first thing when the place opened. He had all the info on my vehicle and the services it needed. He made sure I knew where I could wait comfortably while waiting. Tyler personally looked for me in the waiting area to let me know my vehicle is ready and sign some papers. The lady in reception was also very friendly. It happened to be St Patrick's day when I came in and I got a very cheerful greet and a green bead necklace along with a mini cupcake. The entire service was efficient, communication is spot on including the appointment reminders with details, as well as the status updates and intake and release.
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March 2023 by Cheyenne Perez
We were coming from Oregon to Texas and needed a oil change and they got us in right away. We bought our truck from you guys 2 years ago, when our Tahoe broke down. Erica Fit was a great person. She helped us both time. Very reliable. Thanks for a great experience Carlos and Cheyenne Perez Dayton Oregon
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February 2023 by Zachary W.
I can't speak to the sales department or management so look for other reviews for them. However, I brought one of our fleet trucks in for service. In my experience this was the hands down easiest dealership I've dealt with for drop off fleet service. Appointment was made online no problem. No issues billing with Enterprise Efleets and no required visit to the commercial truck dept. Oh and as a bonus I received all estimated service quotes to my email so I get a bonus digital copy of the service ticket. Also kudos for having a literal tracker through the email link. Why can I order a pizza and track it every which way but my $30k+ vehicles I have to pray to get a phone call just to find what's going on with my vehicle. I've been to about every Chevy dealer and by far this was the smoothest dealership experience I've had in awhile. Thanks for the good service. Looks like you may be our new go-to! Thanks
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February 2023 by Michael Harris
Mark was an exceptional service advisor. He quickly assessed my needs, brought in a service technician and immediately resolved my issue. Mark provided the best customer service I have ever experienced at an automotive dealership. I will definitely return to him, specifically, for my future Chevrolet automotive needs.