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April 2024 by Nick Willever
I should have read the reviews, they were all screaming at me to not go here. I still went to only confirm what was already known. Do not go here.$500+ for a diagnostic, for a heater core block that was leaking. Then quoted $11,300 for the fix. "Parts on back order" . Part was going to be: $4,000+I luckily had my extended warranty call them out for trying to get one over me. Or they didn't want my business.I ended up calling Comfort Air, they had the part in stock for $892+$90 in shipping with a couple of additional valves, totaling near $1,000Oh but it gets better, go to another mechanic, they fix the leak by re-seating the hose, clamps and clean up. After the pressure test and long drives everything is fine! So I saved $11,300 by not going to this place. You can save by not going here too!
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March 2024 by Rick Carlson
I have a 2005 Class A motorhome with less than 40k miles on a Freightliner chassis. Nearly all of the Freightliner branded dash gauges have failed simultaneously and Velocity refuses to even look at it. Very disappointing! Not a full service shop after all I guess.
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March 2024 by Tracy Hann
Update.I had formerly written a one-star review when I was upset about a situation that I didn’t have full details on. I do feel as though Velocity could have provided more information about their process of pre approving funds for diagnosis. Now that I have the information and a second opinion on their diagnosis of our rig’s problem, I’m updating my review to 4 stars. Velocity isn’t perfect but their handling of our situation by their staff was well done. And their diagnosis of the issue seems legit. Thanks to John Lawrence for remaining calm and being willing to work with us as upset customers. We apologize for getting huffy and giving a poor review before having all the facts.
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February 2024 by Sisco tracking 1
This place really bad I Drop my truck for just oil change and after few days they said your truck has issues to fixed they ask me $34000 USD but another shop they fixed $400 usd
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January 2024 by Dallas Griffin
I like how Freightliner you buy something or they sell you the wrong product and then they all the sudden don't understand what warranty is and they don't understand looking up parts with a man so what's the purpose of giving a van when the person at the counter doesn't understand that and also why even have a warranty on stuff when the parts people say get the wrong product anyway according to the manufactured the wrong product
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January 2024 by American Diesel Repairs (On-site Diag&Repair)
Great company
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January 2024 by WISAM Al HAMADANI
Great customer service i loved the way you welcomed everyone especially Dorina Dunkins
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December 2023 by Brian Barnett
Run!!!! If you choose to use this dealer, be sure to bring deep pockets and Vaseline. They want to replace everything, even if it doesn't need it. Parts were double than what other freightliner dealers charge and labor costs are ridiculous. The ladies at the counter were rude. The work that needed done was caused by the mistakes from other dealers. Horrible place to deal with.
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November 2023 by Deana J
Avoid this place at all cost!!! They charged me $1800+ to do absolutely nothing to my truck. They claimed the lights reset themselves and as soon as i pulled off all the lights are back on. they claimed they couldn’t duplicate a problem & it took 4 days to get a simple estimate.
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October 2023 by A2V LOGISTICS INC Dispatch
Avoid this place. Overpriced and Scammers. Starting from Deanna lady from front desk and Mehanics. Just to get estimate you need wait 1-2 days after inspection the truck. They charge $2354 just for replace the def pump, when we asked how much the per hour labor they just ignored us. Parts price was 932$, when I called to the parts departement after 2 days and checked the parts price was less than they selled to us.
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September 2023 by Mountainman Alaskan
This place...lol. This place is HORRIBLE. From the shrewd females to the inept mechanics, im so surprised that Freightliner Inc. allows this place to operate with such gross negligence and im sure complaints. I was warned by other drivers not to go there, but my truck was only 3 miles away, and they pull your truck in very quickly. And THAT'S where it ends, the quality. After 5 days, 4k, problem wasn't solved. Told me it was, I couldn't even drive it off the lot. After 1 more week, another 3k, pick up the truck and drive 85 miles before the problem reoccurs. Make it to Tucson dealership, and THEY tell me instantly what the problem is!
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September 2023 by Chelsey Voris
My 2015 motorhome had an external coolant leak. They diagnosed it as a blown head gasket and repaired it. Because it was just outside of warranty, Cummins chipped in for half of the repair.Skip ahead to now, we’ve had a coolant leak that couldn’t be pinned down this last year. Finally took it to Cummins and they said the head wasn’t torqued down properly when the head gasket was repaired, causing a coolant leak. This leak either caused about 25k worth of needed repairs or they missed a ton of problems (warped cylinder head, broken camshaft, cylinder liners, etc.) which could have been done under warranty. These guys costs me 25k and endless troubles.Additionally the records show that the crankcase ventilation kit was changed. When I took the RV into another shop they told me it needed to be changed and had never been changed out. Do not take your RV there.
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August 2023 by Eric Solheim
These guys are awesome! I needed a exost pipe for my motorhome and they were able to order it in and has it available the next day! Wow! Thanks guys!!Great people!Great service!!Clean shop!Fast friendly!If you need anything for your fraightliner these guys are the place to go!
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August 2023 by P O
I had my truck in here for a week for a simple part. I was lied to on multiple occasions by the service desk person Deanna. I Was lied to about the amount several times and until I spoke with the service manager the bill was 2400 and went to 1700. I understand that Velocity has this area locked down. I'm not sure if they are all the same way but this shop is a joke. The worst I have ever seen in my 14 years as a truck driver and 3 years as an owner operator. If you can go somewhere else do just that.
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August 2023 by Rasul Kubatoglu
Don’t come here guys! I was here just for DEF diagnostic and they made me wait 6 hours to tell that they another 6 hours to finish diagnostic
