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October 2024 by Samantha Moccio
My son stopped in tonight with his friends and their mother to buy a pack of pokemon cards. He was asked multiple times at the counter if he wanted to sign up for a $25 dollar membership. He's 12 years old. He politely said no, he just wanted to pay for the pokemon cards. He was continuously asked several more times (about 5 times too many) about purchasing the membership after he pulled out his wallet and the guy behind the counter saw that he was paying with a card before he was able to pay and leave. He left the store and went back shortly after because he pulled a card that he wanted and wanted to buy another pack to see if he could pull anything else. He was again, asked quite a few more times about the membership now being told he gets free this and that and he will get free pokemon cards by signing up. HE IS 12 YEARS OLD. SHAME ON YOU. Learn and pick your audience better and stop targeting young kids to earn your commission or whatever you get for anyone that signs up. He will not be allowed to return to this specific location.
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September 2024 by Wilma “Hippokittie” Hall
Staff ignored me as they talked about Anime. Little selection of switch games..over run with collectables. I thought game stop was a game store, not a plushy store.
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September 2024 by Adrian Gomez
Paid over $550 online for a xbox with a 2yr protection plan. Account was charged only for them to tell me they didn't have the xbox in stock so the order was canceled. I got my refund for the xbox but where is my $70 refund for the 2yr protection plan???
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August 2024 by Mary Eileen Prise
I recently visited the GameStop at Chandler Mall on a Friday night, anticipating the release of a new game I had put on hold and already paid for. Unfortunately, my experience was far from satisfactory due to the incredibly slow service.
There were consistently around ten people waiting in line, yet only one associate was working. This poor associate was running back and forth, trying to manage the crowd and fulfill all the requests. She tried numerous times to go back into the storage to look for my game, but with so many people lining up, she had to keep running back and forth. The choice was either to look for my game or see unsatisfied customers walk out, or worse, products walking out along with so many people being in the store.
This situation raises questions about the management and scheduling at this location. How can they justify having only one associate on duty on a Friday night, especially when a new game is being released? It’s an obvious peak time that requires adequate staffing to provide decent customer service.
I feel bad for the associate. She was so nice and did her best under the circumstances. I hope the management takes note of this issue and ensures better staffing in the future to prevent such unpleasant experiences for customers and employees alike.
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August 2024 by Mr Jay
My wife purchased an item. Was it what I wanted? I had already had it so she returned it. We were told we would get a refund within 3 to 5 days. It’s been over a month and we still have not got our refund. I’ve contacted GameStop customer service multiple times keeping told my refund will be given in 3 to 5 days, like I said, it’s been over a month and GameStop has still not giving me a refund
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May 2024 by Ubi Sheikh
If you are looking for great customer care, honest and well organized place look no further. The associates are polite well informed and extremely helpful. So glad we found this location. We had called in earlier about an issue we had at another location to make sure we are not wasting our time but this place not only addressed the issue very professionally but also went a step further by being so kind and nice. The best GameStop location I have ever been to.
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January 2024 by Giovanni Del Gatto
Nathan is kind and professional. Grateful for his assistance
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November 2023 by Benito aragon
Cool people. Always friendly and helpful.
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September 2023 by Richey
This place is a scam. They sold me a copy of Megaman Battle Network Legacy Collection brand new, but the plastic film was off and the cart in a cd case. I can't get it graded, it gets none of the warranty of a new game and its a stupid scummy tactic. Please, let this company go under.
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September 2023 by Mya Caldwell
I don’t normally write reviews, but I’m pretty upset about this one. I came in to buy a couple shirts for me and my boyfriend because they were having a sale, and the lady at the front desk convinced me to sign up for their rewards programs GameStop Pro. My card was already in the card reader before I could see that it costs $25 to join their rewards program, which she had never communicated to me. When I saw my total ($60) I said “don’t these shirts apply for the sale”, to which she replied, “yeah, one of them is 50%”. So she intentionally avoided addressing the extra $25 that was being charged. Pretty scummy if you ask me…
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September 2023 by Skyler Carter
It's under new management, so the outside and the inside look amazing! It's clean and very well stocked. The new owner is super nice and outgoing! He has food trucks outside! His products are affordable!
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September 2023 by Jay Harris
Don't go here one of the worst gsmestops. The lady that works there is so rude. Just go to best buy it's less hassle
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June 2023 by Saad Farooqi
Finally came to this location and got to say, Ethan is the best at what he does.He greeted me very nicely, and asked if I needed any help finding a certain game.He is the most chillest, most thoughtful, respectful & nicest dude, and he gave certain recommendations on what I should check out. I also asked for other games if the store had them, however, the store didn’t have them but Ethan manage to tell me another location which had that game for PS4 which I truly appreciated! This location is great as well as they have plushies too! He also was great at getting my uncle’s kid Pokémon cards when he didn’t understood which pack to get. Think I’ll be back again soon!
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June 2023 by Kevin Foutz
The store is fine and normally well organized. The only challenge is that there is only one associate that can lead to long lines and a poor shopping experience when you have questions.
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June 2023 by Sepehr Samadi
Not a large selection.
