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March 2024 by Matt R
Went here recently to make a purchase, and everything was great! Everyone I worked with was super friendly, and the item I bought was very affordable and was done being customized very quickly.
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March 2024 by Kevin Simpson
Robin is fantastic. She is always ready to tackle the hunt for whatever it is we are searching for. Everyone there is fantastic.
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March 2024 by Karla Solis
Robin was amazing! She helped me pick the perfect wedding band and made sure I left 100% sure of my purchase. She was super patient and so incredibly nice even when I tried on basically the whole store and even call my boyfriend to ask if we would like a watch or a bracelet. I can't thank her enough for her help!
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March 2024 by Brian “Christmas1984”
Robin is the most amazing jewelry sales lady I have ever met. So nice and friendly and patient. Thank you so much for everything. My wife loves her wedding ring.
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February 2024 by Gabrielle Valentina
I absolutely loved working with Robin and Nathan today. They are polite and informative. I have worked with Nathan before and every time he has been professional and personable. Meeting Robin today was a delight as she was very knowledgeable and answered all of my questions with ease.
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January 2024 by K DA
I walked in to be greeted immediately very sweet lady I believe her name was Julie. I told her what I was looking for and she right away took me to see some necklaces. Brought them out showed me which ones she had acknowledged both my sons that were with me and conversated with them as well. After shopping around more I went back in to purchase the necklace. The whole staff was very attentive, kind and welcoming to my teenage boys and I..I went into zales and they treated us like we were going to steal. I would definitely recommend Helzberg to everyone I know. Thank you to Julie and staff.
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January 2024 by rachael padilla
Writing on behalf of my fiancé, Nicolas: Thank you Robin, Taylor and Krys for supporting my love story through your kindness and helping align the stars for my proposal. I appreciate your help getting me the ring that my now fiancé desired so much the day I needed it. Blessings to you!
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October 2023 by Kevin Coker
Taylor helped my fiancée and I pick out wedding bands. She was easy to talk to, relatable, and made the process very easy. We ended up getting our bands that same visit. We recommend asking for Taylor if you’re at the Helzberg outlets!
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October 2023 by Monica Poulin
They were wonderful. Answered all my questions. Great service and friendly too.
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August 2023 by Danette Smith
Ms. Taylor and Ms Qi are awesome and wonderful. Very attentive to our needs. They helped my mom find what she wanted and very very sweet patience and caring.
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July 2023 by Eve F.
Robin put two important familial pendants on two of my chains today, and I could not be happier!! She made sure Helzberg was my one stop for my jewelry needs today. I highly recommend asking for Robin if you decide to stop in as she was extremely accommodating and helpful.
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June 2023 by Erick Castro
Very beautiful selection. Nathan was good at explaining engagement rings to me and although a customer came in which I suspect was a frequent customer since he took over her instead of completing with me, I get that. But Kris came over to continue helping me and instead of focusing on me she started side talking with Nathan and the customer that came in. It made me feel very uncomfortable and under valued as a customer. Star review is specifically on customer service not quality of jewelry.
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June 2023 by Michelle Mccarrick
Wonderful place with beautiful collection. Top notch service!! Had my watch band fixed within 5 mins. Highly recommend!
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June 2023 by Amy G
I recently worked with Robin at Helzberg Diamonds @ Premium Phoenix Outlets. She is one of the nicest people I've ever had the pleasure of working with... specifically in a jewelry store. Knowledgeable, extraordinarily patient & friendly. An example for all customer facing personnel.
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March 2023 by Kat E.
I am honestly shocked at how many poor reviews this location has. But upon review it seems that those ratings all came from several years ago and I guess the shop has gone through a significant change since then because all I have had are phenomenal experiences at this Helzberg! I am always treated with great respect and fantastic customer service. The girl I usually work with, Diana, is amazing! She always remembers me and has spent time with me learning my style to make the best recommendations for me whenever I come in. She has also been an incredible help when I've come across a few small hiccups (ie. Being a tad too late for a return window) and always come up with a solution for me. Huge shoutout to Diana and this Helzberg location! Thank you for all your amazing help and continued care.