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January 2024 by Tr C.
Staff are ALWAYS professional and polite. I recently had a problem with a smoker which I purchased from this store. Store manager, Brad Berendt was very helpful. He made suggestions and even though smoker was out of warranty, Mr. Berendt located a part which I needed for the repair in the back room.... No charge! Afterwards, he communicated with me on the phone to make sure my smoker was fixed. I have referred several friends and family to this store because of their superlative customer service!A sincere thank you to Mr. Berendt, you are a true leader and professional asset to BBQ Island!
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November 2021 by Lance K.
I spoke with Harmony at BBQ Island this morning regarding an order that I have with them. She was super courteous, efficient and knowledgeable. I wish every company had employees like her. She answered every question, had pertinent information and was such a pleasure to speak with.Thank you for the great service !
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June 2021 by wendi d.
Unbelievable customer service! We own an Inn in Arnold CA and host weekend dinner events for our guests (typically BBQ) but have been talking about a Pizza Oven for awhile. After a lot of research we determined that the Alfa Allegro was the best option for us. Jay at BBQ Island was awesome - great communication and service. We ordered the pizza oven on Thursday (before the long May holiday weekend) and it was shipped the next day. This 400 lbs. item arrived here in one week. We were happily surprised that the estimated delivery time was exactly right.Thank you to Jay and everyone at BBQ Island - our first Pizza weekend for guests is scheduled for July!
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March 2021 by Jessie S.
Excellent customer service, fast delivery, truly PERFECT end to end experience. Special shout out to my sale person Harmony Averett who took such good care of me every step of the way :)Love my new PRO825RSBINSS-3 - Napoleon Prestige Pro 825!
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March 2021 by Jessica S.
Excellent customer service, fast delivery, truly PERFECT end to end experience. Special shout out to my sale person Harmony Averett who took such good care of me every step of the way :)Love my new PRO825RSBINSS-3 - Napoleon Prestige Pro 825!
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January 2021 by Linda C.
Purchased a Traeger and supplies all online through BBQ Island. This company truly cares about their customers. The shipped my order immediately and although I had some delays with the shipping company, it was definitely not the fault of BBQ Island. Their team communicates back so quickly and they were always helpful and friendly. For anyone who wants to buy a Traeger, I would highly recommend BBQ Island, in person or online. If I could, I would give them 10 stars!
