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April 2023 by Daneill Carlton
Love it here. Great service!
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December 2022 by Cool Dude
The prices are more
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April 2022 by Amy Nothnagel
Do not order anything online and then ship it back! They will only give you a store credit. Very disappointed. It’s more like a two week window you have to return something. It takes a week for them to receive it. Very disappointed in the service. Will never order online with such a short return policy!!
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January 2022 by Natalie R
Great store and customer service. Emma and Mia were super helpful.Mia helped me with a return. I spotted a cute necklace displayed up on a shelf (see photo) that was the last one in the store and Emma got a ladder and got it down so I could buy it.I also embarrassingly bought the wrong size pants and exchanged them like 5 mins are buying them. Doh! Emma was super accommodating and didn’t make me feel dumb.Both employees wore face masks. Thank you!!
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January 2022 by Natalie R.
Great store and customer service. Emma and Mia were super helpful. Mia helped me with a return. I spotted a cute necklace displayed up on a shelf (see photo) that was the last one in the store and Emma got a ladder and got it down so I could buy it. I also embarrassingly bought the wrong size pants and exchanged them like 5 mins are buying them. Doh! Emma was super accommodating and didn't make me feel d**** Both employees wore face masks. Thank you!!
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April 2021 by A. Urban
I placed an order online 4 hrs ago. Called in to cancel it and they won't let me. They say the order is processing and they can't cancel the order. It hasn't shipped. It will be 10 days before it arrives!I have to wait until it gets here and then send it back and then when they get it I can get e refund. We ere talking 20 days from now! It's 2021 not 1997. We don't use dial up internet anymore. This place is ridiculous.They take your money but don't want to give it back.
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November 2020 by M Jackson
Thanks Yvette for the help. kudos to great customer service.
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July 2020 by Kyle Summers
I found everything I was looking for and bought it for the cheapest deal in town!!! Very pleased with my experience.
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February 2020 by Kacey T.
The store is clean, easy to find in the large outlet shopping area and they always have great deals! The factory of course has major clearance items but what's nice about it is that they do have some of their best sellers from the regular stores. You can get a major splurge or only a tiny discount which if you are anything like me, you can't help but buy the tiny deal pieces. Worth going to the store though. This presidents weekend it was 50% off clearance online and 60% in store! I got vegan leather leggings for $16! Cannot beat it.
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December 2019 by Hailey P.
Oh my goodness! I'm not sure why the reviews here are so low! Every time that i've been in to this store, the team working has been super friendly and helpful. You can always score GREAT deals on J.Crew clothing! They typically have additional % off of sale items which is always a win. I really like it here! I love their earrings (actually have an addiction) and they make great gifts for my girlfriends. I got a lovely raincoat before we went to the UK and literally wore it the entire trip. It was so durable, easy to pack, and kept me nice and dry. I know that i'll be back for my seasonal basics.
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July 2019 by A Gaur
Great customer service
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June 2019 by Darlene Dominguez
The sales person very helpful I was very pleased with the good prices and the great finds and they were true to size love them.☺
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January 2019 by D S.
I had a great day until now. I decided to stop in on a week day after work. The mall was dead and the store was dead, which was perfect. I walked all the way in the store to the back where the registers are. Two Employees were chatting away secretively, and didn't even bother to stop and acknowledge me. I thought OK maybe they will come over and greet me, but that did not happen after I walked back and forth around the entire store. If you want to be ignored and treated as if your business does not matter come to this store! Super rude!
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April 2017 by Mary Raphael George
Awesome stuff. Wish I had more time to browse. Not only did we get some nice things, the prices were good. I am thankful for the teacher discount. Staff went out of their way to help my son and were very down to earth and friendly. Nice job and fast.
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September 2016 by Kaias Sc
I'm going out of my way to leave this review because they went above and beyond for me. I've never been so pleased with customer service before. The clothes were great quality. I'll definitely be back.
