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October 2023 by Google user
Hopeless. I have been trying to place an order for two weeks and the checkout page has not been working. Sent several e-mails to the customer service team, but no response. First time customer, last time customer.
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October 2023 by Mohamed Khimji
Hopeless. I have been trying to place an order for two weeks and the checkout page has not been working. Sent several e-mails to the customer service team, but no response. First time customer, last time customer.
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April 2023 by Brian Blair
These guys were great. Customer service was perfect. Actual humans who understand people and use logic and common sense.Delivery and return was easy, product was great.
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August 2022 by rick Wessels
what a great experience! A fun and informative chat about a couple of different wetsuits I was interested in. Really neat website with easy ordering AND it shipped straight away. I am stoked!!!!!
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April 2022 by D Noonan
The customer service is exemplary. Kristen responded immediately to every question and went out of her way to make sure that we received the best possible customer service. I highly recommend this company.
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December 2021 by Ben Lee
Kristen is fantastic. Super informative, patient, and responsive via email and phone. Hoping I won’t have to order another wetsuit anytime soon, but if I do, I’m ordering here without hesitation.
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June 2021 by Brian Hawkins
Excellent service and information
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November 2020 by cathy c.
I was struggling with deciding on the purchase of my first wetsuit. Kristen was incredible. She patiently answered all my questions -QUICKLY. And then made several excellent recommendations so I could make a choice. She was always available. Couldn't have done it without her!
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October 2020 by Tony A
Great selection of products. Excellent customer service dedicated to finding the right product and size for you.
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August 2020 by Donna Rosenberg
As a first-time wetsuit user, I appreciated all the help I got from Kristen at Just Wetsuits. She was helpful when I filled out the rental form, the wetsuit arrived quickly with instructions for donning and doffing. It fit, and met my needs for open water swimming. At the end of my rental period, I realized I had lost the return label. She emailed another immediately. Kristen was a pleasure to deal with. I would highly recommend this company.
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August 2020 by L Focus
Amazing service, lots of offering of brands to choose from, super helpful information on how to find the right suit, and great pricing. What else do you need? Well... you need it to fit correctly. Fitting a wetsuit is notoriously tricky. Returning a suit that doesn't fit can be a huge hassle and time suck, especially when you just want to get in the water. Just Wetsuits gives you all the information and tips you need to get the right brand, decide on the type of suit you need, and identify the correct size. My experience with their customer support has been exceptional. I had an issue with a suit that they corrected immediately with no hassle. Despite living in Canada and paying with Canadian Pesos, I will def buy from them again. No question. Thanks for helping me get in the water - a nice safe place to be in these weird COVID times.
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January 2020 by Jacob Wilson
Great Customer service! Product arrived ahead of schedule. The time they took on the phone to ensure the right fit was amazing. The owners are very knowledgeable about the wetsuits they sell. Definitely go with Justwetsuits in future.
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October 2018 by Jeff N.
Kristen and Brian are amazing and will bend over backwards to make sure you are getting the right suit for you. They have a huge inventory and really know their stuff. They could easily try to up-sell you but they don't. Everyone has a different body and there is more to a wetsuit fit than where you fall on a manufacturers size chart. They want you to be comfortable and happy with your purchase. They know their product well and really listen to their customers. They use this information to get you in something that you won't dread having to put on and will actually make your swim easier and more enjoyable. Lastly, even though I would gladly pay extra for the level of service they provide, you will find their prices are the same if not lower than anything else you can find on-line. I really can't say enough about how great justwetsuits is, but I'll stop. In summary, if you need a wetsuit, buy it from justwetsuits...You're Welcome!
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January 2018 by Brian Suddarth
Great CUSTOMER Service. Kristen goes above and beyond to make sure the wetsuit fits perfect. It's great to have a place with great selection and personal touch.
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January 2018 by dean sowards
I've worked with Brian and Kirsten for two years on three separate occasions. Each time they've gone out of their way to be educational and helpful. Kirsten has no problem explaining everything you always wanted to know about the myriad of wetsuits they have in stock. They also carry goggles, buoys, gloves and virtually everything to do with the swim portion of a triathlon. Give them the opportunity to earn your business.
