-
March 2024 by Noah Sarnicki
Beanbag chairs are ok, but kinda a troglodyte move to sue the dumplings restaurant over the same name.
-
February 2024 by M Ruiz
The sales lady was very helpful and very informative. What is awesome is when they provide their contact information and tell you that you can call with any question that might come up with the setup.
-
November 2023 by Michael H.
I chose lovesac because the design is extremely practical and the materials are premium. I walked into this location with a good idea of what I wanted, but any questions or concerns I had... JENNY answered them immediately.I applied for credit and the whole process was made easy, I mean I was in and out in less than 20 minutes. Great customer service. Better than a majority of brick and mortar businesses. I'm serious.Kudos to Jenny and her team. Proud to be a part of this family.
-
October 2023 by Jerry G.
Seems like they have good products so this review is just for this specific location. The old blonde lady that works there is pushy and rude. I was working with a younger woman who was friendly and informative answering all my questions. Then the other lady came out from some back room and my whole experience changed. She kept interrupting my sales lady and chiming in unwanted. Saying things that the other lady had already told me and when I informed her the young lady was doing a great job and I'd rather work with her blonde kept saying "we don't work for commission, we all work together" well it's a good thing they don't work for commission because that lady would definitely not get any sales. She also kept telling long fantasies about how I can use the product, I'm guessing that's her technique but I don't need a fairytale I just need to know how it works and how much it costs. She would not stop interrupting so I thanked the dark haired lady for her time and left, I ended up buying online. Five star product one star worker. I hope the manager reads this and retrains the older lady on customer service.
-
October 2023 by Jennifer Diaz
Horrible customer service at this location!! Both gentlemen were on their phones and never even acknowledged our existence.
-
August 2023 by Emily Hans
The girls at the showroom were so friendly and helpful with helping us figure out what was best for our home. The displays make it easy to test out some of the furniture to make sure you know what you want.
-
July 2023 by Alyssa Bixby
Logan helped us out and he was awesome! Super helpful, honest, and knowledgeable. 10/10 recommend!
-
July 2023 by tracy krayer
Overall I enjoy the product. However, I had to give it 3 stars due to the missing shoes, sending half of my ordered slip covers in the incorrect color, and missing side piece that had to resent out and still awaiting the last pillow. I was advised these were sent in separate pieces but I didn’t plan on being 2 wks into receiving most of order and still waiting on shoe replacement and back ordered back pillow cushion. I also now have to go through the process of sending the incorrect slip covers back to the company. Is the product worth the hassle? I’d say yes. Is the process smooth? Absolutely not, hence the 3 stars.
-
June 2023 by Delano
Logan was extremely helpful. He answered so many of our questions and helped us get exactly what we wanted. I was actually a bit disappointed to find out that he wouldn’t get any commission from the sale because he definitely deserved it.
-
June 2023 by Christopher Lucero
We went in to ask a question and ended up in the process of purchasing a custom couch. Skylar at the mall location is super informative and knowledgeable of the products, warranties, prices, and options. If you are curious about the Love Sac, make your way here. Sit down on the couch or bag and get ready for comfort.
-
June 2023 by Binji Bartes
Worked with Marissa at Biltmore and Kit & Barbara at Fashion Square. They were absolutely fabulous. I feel in love with the Legend Blue Chanille. I was trying to get all the pieces I needed to replace my current covers, but at the showroom discount. All these ladies worked together to make that happen. I am absolutely thrilled. Thank you ladies and thank you Lovesac for making a great product.
-
June 2023 by tala sheets
Lovesac products are amazing ~ We have 2 couches and 3 sacs! We just bought new covers from the Chandler store and they were so helpful and patient!
-
June 2023 by Michelle Ferguson
Ordering was a breeze! The ladies on the floor were very helpful!! The store was very clean and tidy. I'm going to recommend Lovesac to family and friends!!!
-
May 2023 by Wendi Gillette
The staff at the store in Chandler was amazing!! So very nice and friendly. So happy that we decided to get our couch from them. Can’t wait for it to get here!Update: We placed our order on Monday 4/10/23, we received our order 4/14/23. We were a little overwhelmed by how many boxes there were but LoveSac had all the boxes labeled with EXACTLY what was in them! We started putting it together at about 7pm and it was definitely a task, but we managed to get it all put together by a little after 10pm, this time included unboxing and clean up. I just want to say a HUGE thank you to Caren for being so helpful and “open” about the process and deals they had. Also want to say thank you to Jenny who was there when I placed the order. Both of these women were so kind and helpful, I would recommend this location and company to anyone! We are so happy with our purchase, it is nice to have a couch that fits our living room and can grow with us!! Thank you LoveSac!!
-
April 2023 by Julie Nelms
My love sacks are the best investments I have ever made my kids love them. They're durable and easy to clean.