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November 2023 by Scott T
Lululemon at Chandler Mall is synonymous with athletic elegance. The store's premium activewear blends style and functionality seamlessly. The staff's expertise in helping customers find the perfect fit and the store's inviting ambiance make it a go-to destination for those seeking both comfort and fashion in their workout attire.
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November 2023 by Sandra
Zero stars for the customer service but two because they have a great product! The past two times I have been in this store I have been treated so poorly and by the SAME person. So yesterday, while I was trying to make an exchange I was met with no smile, lots of attitude, and blatant disrespect. I was so shocked this employee was treating me like this that on the way out I asked a salesperson what her name was and told them that I had been treated like this TWICE by her. With hesitation, they said she was a manager and her name was Kolby. A manager, are you kidding me?! She was talking to me like this in front of other workers and I could see they also felt uncomfortable. I didn't write a review the first time she was rude to me as we all have bad days but this just seems like she does not want to be there or hates working with the public. I will not be returning to this store, unfortunately.
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November 2023 by Kim O. Phan
Tyra is an awesome sales associate! She's super helpful and friendly. She exuded positive energy. Stores need more associates like Tyra!
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November 2023 by Keely P.
The rudest customer service I've ever experienced within a store like this. The cash wrap person didnt take the security tag off of the shirt before putting it in the bag and handing it to me after I asked for him to double check and make sure it was off dude me living far away from any Lululemon stores. He said he did when I got home I looked at the shirt and sure enough There was a security tag that I couldn't remove so I have to drive back to the store. My recommendation would be to Avoid this store location.
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November 2023 by Hunter Boyd
Today I bought I pair of Lululemon running shoes in store to deliver at home and tried to simply change this shoe size on the order a few hours later, but client service person in the Lululemon store was so poorly trained on how to get this done that it was huge waste of time for me because they didn’t actually listen to what I was asking the first three times I asked. The Lululemons seem like good exercise shoes… but the rude and poorly trained customer service in the store made me walk away. I’m canceling this order with Lululemon tomorrow morning asap, and I’ll just stay with Brooks and Johnston & Murphy shoes who consistently offer high quality shoes and also high quality customer service.
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September 2023 by Diana Anghelus
First time here , so far a good experience, as I was looking for a pair of pants that I found online. They didn’t have them in stock so I asked to be ordered. I was able to try onsimilar ones to make sure on the size. Let’s hope my order will be good. I was told it would take 2-6 business days to get them . The girls working there were attentive yet living me alone while I was lookin , which I liked.
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August 2023 by Olivia T M.
The front desk worker that had to of been working that day was very rude, I walked in and made direct eye contact with her and she didn't initiate a welcome in, I had a question about my shorts and not only did she make it quick, but made a remark about my shorts. Really just made the lulu lemon customer service a terrible experience.
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August 2023 by Juan N.
Huge shoutout to Randal. Most welcoming and comfortable experience with his help. First time noticing this type customer service in a very long time, hope you get to see or are informed of this review! Scottsdale fashion square does not compare to this location at all.
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July 2023 by Karissa Meldrum
Friendly staff and management! The store was well kept and organized.
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June 2023 by MrMaricopa100
Rest assured i will never go to your store after seeing what you did in Peachtree Georgia. A store that welcomes robberies & fires employees who called the police is not a safe place to shop. By the way can you send all my payments back to me since your company welcomes people who take items for free ?
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May 2023 by Siena Hooper
just had the most embarrassing/rude interaction with an employee at the front register today. I was trying to return/exchange my new groove flare pants for the new low rise flare pants that just came out as I would much prefer low rise due to the fit. I’m well in the return window. She smelt them… Yes, you read that correct- she smelt my pants, and she told me I can’t return them as they have been worn. She didn’t offer any other help or tell me what she could do. She couldn’t get me out of there quick enough. Took my return to Santan Village and they took the return no questions asked. Save your time and go to Santan for your return needs.
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May 2023 by Kaylin Drake
Lost my items!!! NEVER TAKE YOUR CLOTHES FOR HEMMING HERE. Lost my items 2 separate times in the same year. Horrible manager and didn’t give me anything for losing my items. Unfriendly staff and wouldn’t let me use my sweat collective discount. Will never return to this store!
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March 2023 by Rhad Fakhoury
I went in to take items that needed to be replaced due to the quality of them, and the assistant manager was the absolutely worst employee I’ve seen in my life. She was rude and very unprofessional. Honestly needs to be booted. The manager as well. Horrible management. For someone who used to work at lululemon, I am disappointed in how they were trained or at least understood the training. Do better.
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February 2023 by Tommy M.
2-19-2310 mins late opening the doors for business for starters. I guess 11am is too early??!! 5 employees it seemed and 1 cashier as we waited in line since no one cared to step in. The tall brunette in charge is rude and had an attitude. I was gonna say something to her but I was with my GF and decided not to. I swear the young generation today have the crappiest work ethics!! Higher management needs to open up their eyes ‼‼
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February 2023 by Mason Ford
Incredible service. Helped me get everything I needed! Piper is a saint and was so patient with me. The new store looks great and so much more space and seemingly much more product in store as well!