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July 2023 by Diane Hodge
Cesar was very knowledgeable and helpful. He gave us a great price on a new mattress and adjustable frame. Highly recommend.
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July 2023 by Gabriel
Jacob was great in assisting with our new bed purchase. He was very knowledgeable and polite throughout the process, even though it took us a few hours to narrow down our choices. I would Highly recommend this mattress firm for anybody in the market. You guys have earned a lifetime customer! Thank you!
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July 2023 by Tanya Dominick
I have made several purchases with mattress firm and all my experiences were good ones.this particular purchase with Jacob was amazing he was such a blessing so nice courteous and easy to talk I can tell he enjoys what he does he takes pride in it and his customers I can tell he's treated well by mattress firm..I would like to personally thank you again Jacob for the great service you provided.keep up the good work you will go far..many blessings to you.
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June 2023 by Ross Pacheco
Our salesman was Andrew, both Theresa, my wife, & I enjoyed our transaction with a pleasant & experienced individual at your store in Chandler, AZ. We will tell others of our experience with Andrew.Thank you,Ross B. Pacheco, a very satisfied customer (previous customer from approximately 12 years ago).
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June 2023 by Patti Martinez
Lenny was extremely knowledgeable and helpful. He found us great options and helped us narrow it down to the best fit for us. I highly recommend visiting him and the store for your mattress!
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June 2023 by Kurt Dewerd
Sales person was very knowledgeable and helpful. We picked up the bed from the warehouse to have the bed the same day. The warehouse was fast to bring the bed out to my truck.
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April 2023 by Kyle Hilmoe
Our sales associate Lenny was incredible! My wife and I had a fantastic experience. We plan on returning to Mattress Firm for our mattress purchases from now on based on how helpful the sales associate was.
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April 2023 by Peter Cabot
Andrew was so fabulous, that it's the best lifetime experience I've had while purchasing a mattress. He was professional, knowledgeable, courteous and friendly. Definitely will go to this store again and have Andrew handle my purchases. Thank you Andrew for all you do!
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April 2023 by Jason Nutt
Andrew was amazing he went through a bunch of bed with us.we just didn't know he educated my wife and I. And we found the one that works for us. It was an absolute pleasure working with Andrew.
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March 2023 by Gabrielle Schneider
Although the gentleman who helped me buy my mattress was great, two months later when I went in to exchange and upgrade to a softer version, that ANGELA screwed the transaction all up!She somehow found my husband’s Synchrony account and did the upgrade and exchange on his account and not mine!!!!! Keep in mind, we have totally different names!!!!!! Nowhere close! All we can figure out is that she picked up the address from mattress purchase he had made seven months earlier. I signed all the paperwork on those nifty signature pads that show only the cost. His, nor my, name was on the pad. We didn’t notice it until he got a statement in the mail billing him! Could thing he doesn’t have a Synchrony payment account because he would have never known!We’ve been to that store four times to try and fix this and even Mattress Firm’s Synchrony rep has done nothing. Four times we were promised phone calls, we have not gotten one call back!So, in the end, my husband reported a fraudulent charge on his account to Synchrony and they are now investigating Mattress Firm for this fraudulent, unauthorized charge.Great mattress terrible customer service!!!!Beware of ANGELA!
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February 2023 by Judith Murphy
Andrew was amazing and so incredibly patient with my son who was excited to be picking out his “big boy bed.” Very knowledgeable. Will be back here.
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February 2023 by Cynthia May
Love this store! My second time purchasing a mattress here. Needed to get my guest room setup. Andrew was awesome. He was able to look up my first purchase since I liked the firmness of my existing mattress. He was patient, offered multiple options and was extremely friendly and professional. If you want an easy shopping experience with a professional team that values their customers, I highly recommend.
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January 2023 by Trisha Althoff
Angela was our sales rep today and she was very knowledgeable and friendly. It was a very pleasant experience working with her.
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December 2022 by Suzie Cardonne
I came in to purchase a Coconut Bliss Pillow, unfortunately they had none. I have to wait until the 29th for it. I was bummed but the sales associate gave me an option, other than drive to Tulsa, to order and it would have it at the Arizona store by the 29th
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December 2022 by Jeff Fink
Andrew was very helpful and very knowledgeable about your products. He’s a very good representative of Mattress Firm.
