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February 2024 by Mya B.
fuck mountainside fitness , so expensive for terrible gym & inconsiderate company. i guess i wont eat this month and shell out over 60 dollars for a membership i attempted to cancel 2 years ago. also got accused of being a liar at peoria location. i threw out the key fab upon attempting to have my account cancelled. so im paying for nothing :))) fuck mountainside fitness :)
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February 2024 by Briana C.
I've been coming to Mountainside since 2016. I've attended Gilbert, Ahwatukee, & Chandler over the years. & I've also referred many friends over the years. Currently Chandler is my home location & has been since 2020. Over the last 6 months the Chandler location has gone completely downhill never towels, never eucalyptus spray in steam room anymore, weights all over the place, jacked up machines etc. & I'm not sure when this Chris guy took over but since I've heard his name thrown around things seem to not be the usual Mountainside Vibe. I have been going through financial hardships since the end of last year due to the trade work I am in (Telecommunications-Tower Climber) and the first time I spoke with him was at the beginning of this year Jan '24 he was super chill I explained to him I was laid off and hadn't been getting much hours towards the end of last year he was cool about it and understood even told me as long as I make the payment by the end of the month I would be fine. Well fast forward to last month and this month his attitude completely has changed towards me talking over me having an attitude, saying my name wrong after I politely corrected him multiple times, throwing the district manager in my face that she is aware of my account totally not cool. I have always communicated with them on a monthly basis even before him explaining my situation and have always made payments to keep the account active. Now for someone who is communicating and still giving money I really didn't appreciate the disrespect I got from him especially today it was a total jerk move. I also informed him I recently got back to work and things will be leveling out for me soon & again still rude. I am super unsatisfied with the atmosphere of this location along with his incompetence in his workplace. Instead of taking my constructive criticism he continued to be rude. I hope he can get it together or they find someone else to run this place who has that Mountainside vibe that attracted me to this Gym way back when. If there aren't changes here soon my partner & I will be changing gyms.
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February 2024 by Kyle D.
Stephanie was phenomenal. From the moment I walked into the club I was greeted with a big white smile and great energy. New to the area and looking for an all around clean facility. Place checks all the boxes
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January 2024 by Al H.
Mountain Side Fitness is a terrific organization that is very well managed and takes pride in keeping their place is clean, equipment functioning well and addresses immediately members concerns. With the staff of Aidan, Stephanie, and Michell the experience each day is fulfilling. I am 70 and enjoy facing the gym every morning at 6 AM seven days a week. If you have used other gyms in the past, I recommend you try Mountainside on their five day trial.
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January 2024 by Amy T.
Policy consistency or employees need to be on same page. I have been here since December and have had no problem using my father's guest pass since I'm not from the area. They let me know I couldn't use the gym without him being present. My father called and still would barely let me in. Do I have to go workout with my father now at the same time? A guest should be allowed to workout at whatever time and ya'll need to figure out a different system to verify. Next time I'll bring in my birth certificate. I've been using his guest pass since December..figure it out.
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January 2024 by Patricia N.
Great locker rooms. Very clean. Free towel service. I love the dry sauna. Great vibe among the friendly staff.
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January 2024 by Patience J.
This location is my absolute favorite to work out at. I love that Mountainside offers classes and also has a sauna and steam room. The staff are all so nice and helpful, especially in the childcare. Ana and her entire crew work so well with all the kids and I always know I can enjoy my workout without worrying about my littles. They soothe my 9 month old and let me enjoy some child-free time and my toddler loves going in to play, bounce, color, watch a movie and make friends. Kellie, Harlie, Kylie, and Jordyn are all so amazing with my babies!
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January 2024 by Nakul Gopalan
They are a scam. My SO has a health issue and we informed them of it, and submitted signed documentation to stop payment. They kept charging the card. We noticed last month and they had charged us for three more months. Now they state that we should trust them and use these that "we have paid for." Their employees even agree that we cancelled the service which makes the situation even more ridiculous. They are just scam artists like the other gyms. I hoped this was not the case. I am going through my credit card company now.Edit 1: Talked to them, they restarted paused payment which they call a hold and said was a courtesy for medical issues within their gym. Their Better Business Bureau rating is F. Please for your own sanity do not do business with them.
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December 2023 by Marilyn G.
I have been going to MF and have always had great service but today Bella at front desk was exceptionally pleasant and made me the best smoothie She is always so friendly and personable with every one Please acknowledge her service MariLyn Gregorin
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December 2023 by Jaclyn Patterson
This gym is so clean & nice. Plus, most of all, Andrea is the absolute best! Made the process of getting a day pass as an out of town visitor very easy. Thank you Mountainside!
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December 2023 by Elias Lindbäck
Been lifting at mountainside since 2020. Fantastic atmosphere, great equipment. It might get busy, but never packed out like some other gyms. Definitely recommend this chain in AZ.
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December 2023 by Giulia Tolu
I really like the staff, expecially Alicia. She helped us with a lot of things. The gym is really cute and you can do a lot of exercises with different machines. It’s clean and it’s not expensive!
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December 2023 by Lincoln Womack
Great gym. Hard working atmosphere with a great community and staff. Amazing shakes and great customer service. Plenty of machines and open space for free weights. Highly recommend!
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December 2023 by Ryan White
Best Mountainside location of them all. Good energy and a great staff. Shout out to Dayan at the front desk, always has a smile and is very helpful!
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November 2023 by S F.
Staff is so nice! Lincoln was helpful. Locked rooms are updated and smell great! Machines are kept up really nicely and they have a lot of machines that other gyms don't have.
