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September 2023 by Wendell Stevens
Love this store and it's expert staff! I have been running for decades and always struggled to figure out good shoes. The store staff measured my feet, listened to my needs, and gave me great options with specific details on each shoe. My feet are so happy! I will be returning.
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September 2023 by Vera Woodard
The sales rep was very helpful and I did make a purchase.
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August 2023 by Blkojo
Good selection, great service. Unfortunately my feet are too wide for any current New Balance shoes. I tried...and so did the sales guy!
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July 2023 by Lisa R.
Teresa did a great job on helping us find the right shoe for ankle support.I recommend this shoe store.
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June 2023 by Marty Klopper
have been buying my shoes at this store for several years. always the best selection at a good price for the type of sneakers that I need. will go nowhere else unless it is absolutely necessary. suggest you give it a try.
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March 2023 by Sana H.
10/10! Recommend them to everyone I know, great shoes + great service. Will always support American made quality shoes
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March 2023 by Rachel Zimmerman
Customer service was very sub par. Called ahead to not waste a drive out there was told over the phone they would work with me and see what we can do for a size exchange from a gift. Little to no effort was put into helping. I was there all of 30 seconds before being told they won't exchange the unworn shoes for a new size. Could have been accomplished over the phone but wasted the time driving over after calling to ask prior.
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January 2023 by Zeke Hocking
Probably the most New Balance models you will find in one place. Their shoes are a little more geared for people with foot problems, wide feet, and that need extra support but there is a lot of good running shoes for everyone.
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December 2022 by Alle Parmenter
We rushed to this store this evening, they close at 1800 and we live ~20 away. We had about 10 minutes to get shoes for our 7yo who has wonky feet.The lady working took the time to do the 3D imaging and help us find the right shoes for our kiddo, and happened to have the perfect size for him.Thank you so so much for taking care of us. I know last minute customers can cause stress for everyone, but you were amazing!We will definitely be back for ourselves and for our little again!!
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December 2022 by Alan Ruffalo
I have worn out at least 50 pairs of New Balance 900 series running shoes in my 85,000 Miles life time running log
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December 2022 by Marla R.
The service was great when I was shopping, but not so much after I got the shoes home. A friend recommended I come here to replace my tried and true NB shoes as determined by my podiatrist. I'm the past I would just order them online from an overstock type place. She said the CS here is amazing and they swapped out shoes for her when it was determined hers were not working out. They ordered a few pairs for me to try and once they were in the clerk and I decided the larger pair was best. After a few weeks they were rubbing a spot on one toe so I called to ask if there was a solution. It was suggested I get padded socks. I went in, and without even having me try my shoes on the man told me I needed a wider toe box. Those shoes were another $70. I don't know why I was treated so differently than my friend. I do know that this will be the last pair I buy locally.
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November 2022 by Michael “TFN” George
I’ve never personally been too keen on this brand…until recently?! In my humble opinion, they’ve always been viewed as “older persons“ footwear. These NB kicks are solid! Picked up a pair about a month ago and absolutely love them! Super comfy and stylish. Try ‘em out for yourself and take in the compliments!
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October 2022 by Michael “Two1stNames” George
I’ve never personally been too keen on this brand…until recently?! In my humble opinion, they’ve always been viewed as “older persons“ footwear. These NB kicks are solid! Picked up a pair about a month ago and absolutely love them! Super comfy and stylish. Try ‘em out for yourself and take in the compliments!
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October 2022 by R J
An older man working yesterday, Saturday 10/1 around 5pm made it seem unimportant that I use the machine that examines your feet. This was the main goal of my trip and I was hopeful to walk out with a pair of shoes. Just seemed as though it was inconvenient to him that he measure my feet. As a first time customer I was underwhelmed by the experience. I was hoping for someone a little more passionate about the New Balance brand even to a new customer. Maybe my expectations were to high. I get more charisma from employees at a Payless.
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September 2022 by Lisa K.
Staff was helpful and attentive! Very knowledgeable and the location of the store is perfect in chandler. The only thing I would say is I wish they had more of a selection otherwise I had a good experience!
