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February 2024 by melody chen
Awesome
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February 2024 by Mini Martha
Banfield is the best! Great service. Love their staff. They treat my puppies, like their own!
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January 2024 by Diana Marcela Fontecha - Willis
I ordered on the app, picked it up within 2 hours, and they came out placed in my vehicle with 10 min of pulling up.
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January 2024 by Philip E.
Great selection but disappointed to wait an extra 10 minutes in line so the off-duty employee ahead of me (there with a friend) could get her discount applied, with the additional help of a manager. 3 employees, one off duty, 10 minutes. Is this unreasonable or entitled of me to want mindfulness of others aimed to assist me and good service as a merchant....whose to say. But Persmart is next door, Amazon is easier, and AI is calling for your jobs. So don't be more on-point for me, do it for yourselves. Adios
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December 2023 by Kaylin P.
Worst experience of my life. This lady at the fish refused to sell me goldfish because a 10 gallon tank was too small even though I was going to buy maybe about 5 to 10 of them and they have about 100 in a tiny ass tank like what the heck why can't I have my goldfish never shopping here again And yet she asked me if they were going to be used as feeder fish and I said no they were just going in a tank.
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December 2023 by Cort J.
Petsmart says they close at 6 pm - but not according to the manager - when I asked him why I got there a couple of minutes before 6pm only to find the store closed he said he closes early so that his employees can get home earlier. I doubt that 3 or 4 minutes makes a difference to his employees but I can tell you one thing - it sure pisses customers off to see the store closed before its closing time. In this case I was racing to get our constipated and dog who was in pain an enema. If the stores says it closes at 6pm - close it at 6pm.
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December 2023 by April Bosley
Banfield vet seems like they can't keep up with clients, waited almost an hour to even see reception to get checked in for my appointment. They had many vet techs and one vet? The techs didn't tell me if they found anything or didn't after my appointment.. then called me later after I had left saying vet needed to talk to me about my pet.. why didn't the techs tell me when they gave my dog back.. ?
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December 2023 by Katie Herbison
Took my dog to a grooming appointment at this location and the lady that took him back had no etiquette when it came to meeting a new dog. She immediately put the leash around his neck and dragged him back she didn’t even let him sniff her. She had a pretty bad attitude throughout all the interactions we had with her and I was nervous to leave him behind with her because of it. I later get a call saying my pet had “walked off the table” so he had to go to the vet. When I came to pick him up she acted like everything is fine, nothing unusual happened and continued with her attitude. Obviously my pet was stressed after he had the groomer that give no care and “walked off the table” that once he saw me he wanted to go home. Groomers recommendation was next time try CBD treats. It’s funny how every time we took him to the groomer before he was just fine without the CBD treats, he just needed the groomer to have patience. I also want to take a moment to say that both Jenna and jade were always nice and patience with him. If you use pet smart for grooming ask for them.
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November 2023 by Dondee Drake
My groomer for shadow is the best he enjoy seeing her every time he so happy and come home shining I love her for taking care of him I appreciate you ? for what you do you have that gift ?
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November 2023 by Debbie W.
My goldfish died the second I got her. She was so precious. WORST 10 bucks of my life. The insurance is not working
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October 2023 by Robin Snyder
I'm always welcomed as I walk into the store. I went in to get cat litter, which they almost always have the kind that I like. And they had a couple of nice cats for adoption. Their cats are always very cute and needing forever homes. Has a foster cat parent I can appreciate their willingness to and display them and find homes for them.
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September 2023 by Sylvie C.
I just picked up my shih tzu from this location, and Desi Francis is the woman that shaved him, and I am extremely impressed she was able to get around his face and cut off the knots!! No other groomers have been able to shave my dogs face ever!! I will be using Desi every time I get my dog groomed! She did incredibly amazing and I feel terrible that I only had $5 in my wallet, she deserves so much more!
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September 2023 by D. Michael Herskovits
Lots of dog food choices. Almost makes it hard to choose. But if you need help, just ask. The staff is always friendly and helpful.
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July 2023 by Mary Keninitz
Couldn't place an online pickup order because of website issues, and when I tried to call the 1-800 number I just got disconnected. So when I went by the store planning to just pick up the items that showed in stock, I couldn't find them. Laura walked the entire store trying to find them for me - and at last found where just a couple of the items remained which unfortunately wouldn't let me take advantage of the quantity discount. But despite that, Laura's positive attitude and tenacity in trying to help me left me with a thankful attitude and a bit more positive perspective. She also jumped into help another customer while we were searching for my items without any sign of frustration by multiple customers throwing requests at her. Thanks Laura :)
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July 2023 by Kiana Evelyn M.
Today I had my Karens experiences there was so many routes y'all could of taken but you wanted to be dramatic. Count your blessings you called 911