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April 2023 by Marissa L.
I wish I could give zero stars! I am disappointed that I ever stepped foot into one of these stores. The managers are rude and this goes for both locations in Chandler mall. They seem to treat their staff poorly also! If you are looking for a job don't subject yourself to that! The dressing rooms were closed. I asked the employee why? And she replied "I don't know." After reading other reviews it seems that the fitting rooms have been closed the past year!!!! The store is a complete scam! You can't try on items so you are forced to buy if you are interested in any of their items. You cannot get a refund either. It's only exchange or store credit. I purchased a dress and it did not fit so I went in to exchange jt. The woman (manager) examined the dress for what seemed like 5 minutes! She wanted a reason not to do the exchange. I was forced to take another dress because I was not going to get store credit and refuse to ever step foot in their stores again! The clothes are also very cheaply made. Terrible experience!!! Do not give them your $$$$.
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April 2023 by Michelle H.
I will No longer support or shop at this store. They will not open the fitting rooms. They want you to buy merchandise and not be able to return it. Only store credit. They purposely will not open the fitting rooms, once they have your money you will not get it back.
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March 2023 by C G.
Ridiculous that this company has fitting rooms but they don't allow them to be used. Can't try the clothes on and then they also don't let you return them if they don't fit... only store credit. I won't be shopping here again.
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March 2023 by Google user
Went to this store and grabbed a handful of clothes. Went to try them on and was told the dressing rooms were closed. I was told I could try them on at home and bring them back for an exchange. They will not do any returns. I opted not to buy any clothes! We have gone to several Q locations and all of them are the same. I asked one location why they won’t offer fitting rooms to customers and they said it’s their policy and there are no plans to open dressing rooms. Can’t use Covid as an excuse anymore. They said I can try the clothes on over my clothes out in the open. No thanks! Now that I know all locations run this way and they have no plans to open dressing rooms, I will never shop here. Who runs a clothing business without allowing customers to try on clothes or return them? It’s sketchy and seems unethical. I don’t know how this is even allowed. I do not recommend shopping here unless you are ok with their policy.
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March 2023 by Kealy Larson
Fitting rooms still closed 3 years later. Highway robbery to not allow try ons but also only give store credit in return.
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March 2023 by Jessica T.
The store is a scam. They close their fitting rooms for "sanitary reasons" (not buying it) and don't allow returns.
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February 2023 by Nicole Dragic
Called same day to ask if the fitting rooms were open as I know the Tempe Marketplace location's are closed. The woman on the telephone told me they were open. I drove to Chandler Mall specifically to shop at Q. I had my hands full of clothes and when I asked the front desk woman to try on, she told me the fitting rooms were closed. I let her know I had called earlier and was told they were open. She just shrugged her shoulders at me. Super bummed that they seemingly will lie to get people in the door.
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October 2022 by Chris Clarke
No fitting rooms. And no refunds. Hard to buy clothes with out trying on. Avoid this place. Many other options in the mall.
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August 2022 by Sherry J.
shopped for at least one hour only to find out I COULD NOT TRY ON ANY OF MY CLOTHES. I just put them down and walked out.
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July 2022 by Janelle F.
What a great store with so many cute clothes and shoes to choose from. Service was friendly, the store clean and prices were good. We'll definitely come again.
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June 2022 by lily weener
this store has really cheap clothes that are cute, personally i like most of the clothing items here and love that they’re affordable. it’s really inconvenient that the dressing rooms are closed but whatever, customer service isn’t that well but it’s still a cute nice cheap store
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May 2022 by Crystal Brooks
I have gave this store many chances to step it up. The customer service here is nonexistent. Also the fitting rooms still being closed are a major inconvenience! The clothes are too overpriced for the low quality. Today I wanted to buy sandals and the associate couldn’t get the beeper off. She went to get her manager to take it off. The manager tried about 15 times and I told her why not just cut it off?!! After I paid for the other items the manager then said ok I got it off! I said no thanks! I won’t return here. I’m not going to keep spending money on a low budget store that does not appreciate me!
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May 2022 by Esti S.
I did find a shirt and a blouse, fitting room is close so I tried to try at the store with my top on, the sales associate by the name of Rachael told me that trying is not allowed, WHF, the fitting room is closed so I can not even try at the store. Thanks God I retired them at home and they fit me. You can exchange only ONCE for store credit it has to be dome in 14 days. Rude people!!!
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April 2022 by Mx X
Wasted my time shopping here. I found so many dresses that I wanted to purchased but realized the dressing room is "closed for the safety of our customers." Ridiculous. People in the store and mall are not shopping with covid protocols so this was ridiculous. Shop and touch all our merchandise but you can't try on our clothes AND you can only return the items for store credit. No thanks. First time shopping here. It will be my last.
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April 2022 by Monica Ochoa
Ok enough with covid they need to open up their fitting room every other store has and has had their fitting room open don’t buy here rip off and employee with nasty attitude they don’t care won’t be going back.
