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January 2025 by Cory Oliver
I absolutely love Scheels so much that I have forgotten about the other stores like them. Returns are so easy it almost hurts from disbelief. Every associate I have ever spoke with has always helped get me what I need.
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January 2025 by Fred Harris
Fun one-of-a-kind experience! Love supporting patriotic, non PC businesses! Came here for some shoes not in stock anywhere else. Came BACK with the family for the tour (this place is like the Bass Pro Shop of Sporting goods!), the $1 ferris wheel, and the caramel apples! But there's SO MUCH MORE. Bowling. Home decor. Photo shoot backdrops. Taxidermy, Arcade. And always, EVERYWHERE, friendly, helpful employees! Wow!"
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January 2025 by Travis Johnson
Great selections and friendly staff.
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January 2025 by Isom White
Very clean store with a variety of products to make this your one-stop shop for almost anything. If you're just looking for some scenery this is an entertaining store to simply walk around and look.
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January 2025 by James Grizzard
I would like to take a moment to share my recent experiences at Scheels, both positive and negative, which I believe illustrate the importance of customer service in your establishment.
On New Year's Day, I visited Scheels with the intention of exploring optics for a new project, as well as sourcing some hard-to-find ammunition. I approached a young associate to inquire about the availability of 458 Socom ammunition. He appeared unfamiliar with this specific type and kindly directed me to a more knowledgeable representative.
Shortly thereafter, Alana from the department approached me to assist. We discussed the ammunition, and she promptly searched online to verify its availability, noting that it was not part of the store's inventory. I then took the opportunity to browse the reloading equipment and ventured to the optics section, where I engaged in reviewing various products via YouTube and took notes on those in stock for future research.
Alana approached me once again, inquiring if I had any questions. Our conversation naturally evolved into a discussion about my projects, and I found myself increasingly confident in sharing my interests. Her insights led me to consider her recommendations, including a brand I had not previously encountered—TriggerTech. Despite initially leaning towards a Timney trigger I had just purchased, Alana's thorough explanation of TriggerTech’s offerings convinced me to buy one based on her suggestion. Had I remained in the optics area, I have no doubt she could have similarly influenced my decision there.
Overall, my interaction with Alana was exceptional, setting a high standard for customer service and making me feel genuinely valued.
In contrast, my experience in the firearms section was less than favorable. When I inquired about B&T products, one salesman responded dismissively, seemingly questioning my knowledge. Despite my efforts to explain the brand’s high-end offerings and showing him their website, his demeanor remained condescending. Another salesman appeared unfamiliar with the brand, and when the first salesman joined our conversation, he reiterated that they did not carry B&T products, claiming to have over twenty years of industry experience. This prompted laughter from a nearby customer, who later revealed he owned B&T products himself.
While one associate displayed humility and a willingness to learn, the initial interaction was disheartening and belittling. I left feeling undervalued as a customer, especially since my inquiry was motivated by a genuine intent to make a purchase that day, contingent on the product's availability.
It is crucial for all associates, regardless of their tenure, to recognize that no one can possess exhaustive knowledge about firearms. A condescending tone does little to cultivate enduring customer relationships. I encourage the gentlemen in the firearms department to take cues from Alana’s exemplary customer service approach.
Alana, should you read this, please know that your professionalism and dedication to customer satisfaction are commendable. You are a valuable asset to your team, and your approach is precisely what organizations in sales-oriented environments require.
Thank you for considering my feedback.
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January 2025 by JA White
This is a very clean store. They have a great selection of sporting goods, but they also have men's, women's and children's clothing, toys for the kids, and a nice selection of home goods including some furniture. There's a ferris wheel and bowling for the family. They have a cafe with a small variety of very good foods. Within the cafe area is a candy shop with all kinds of candy, chocolates and caramel apples. They sell a variety of jerky there as well.
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January 2025 by CN Lyman
Great store.
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January 2025 by Leta James (Vee)
A lot of people, but it is great 👍
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January 2025 by James Hudson
This place is awesome! Well stocked, helpful employees and well managed departments!
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January 2025 by Xavi B
Cookies were funky
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January 2025 by Cristina Christensen
Love my HOKA shoes💗
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January 2025 by Andrew Einwiller
When I applied for a credit card the guy at the counter took my ID and never returned it.
When I called to inquire about it was left on hold for over a half hr. It cost me 12$ to order a replacement.
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January 2025 by Amber Bradley
I have really liked this store until recent. I went to buy a gun and the association literally interrogated me on my purchase. He said he would not sell me the gun as it was a youth model and not intended for hunting only training. He asked if I had kids and when I said not yet he was extremely rude and said I had no business buying a youth model gun. He proceeded to try and sell me another gun that was priced a lot higher and when I said I wasn’t interested handed me my ID and said he wouldn’t sell it to me. Horrible customer service, I will be taking my business elsewhere and have already purchased the same gun from Sportsman’s.
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January 2025 by Mardi Diaz
What an amazing store!
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January 2025 by The Real American John Smith
Scheel's us just one if those cool destination places. And, it sells all kinds if xool pytdoor equipment for anything related to the pytdoors that you want to do.
