-
November 2023 by Marjae Hubbard
Very good overall experience. Service rep Rob was very pleasant to deal with and my husband and I are happy with the quality of the work done.
-
November 2023 by Lynda B.
I'm pretty sure I dodged a bullet by not taking my vehicle in this shop for repair. I don' t know how the repair would have gone, because I wont pay a deductable, that I dont have to pay, ahead so parts can be ordered. I have assured this place that my vehicle is coming there for repair and I requested that parts be ordered asap becaused my insurance doesn't cover full rental.But was told today that it isnt the repair shops problem. I'm good, I have reccommended you in the past, I wont make that mistake again.
-
November 2023 by akash shetty
Went in to Service King to get a door ding repair. David DeMarco and his team took care of it real quick and promptly. 5/5 for customer care and thoroughness. Dave was great.Service: Body & Trim
-
November 2023 by Beth Platek
Used this place for an insurance repair, would not use again. The communication was terrible. I had to contact them every few days for any update. It took them three weeks to even provide a completion date. When I expressed frustration with the lack of communication, the girl told me they were between GMs (great answer). The car was returned uncleaned. The replaced windshield had a haze which I've had to wash off twice. I've also had a piece pop off on the repair area.Choose somewhere else!
-
September 2023 by Topher Davis
Terrible!We were sent here from the insurance company(not mine), and they were awful. Was nearly impossible to get any information from the representative, who was always "out," and they cut so many corners. They just took the same bumper and painted over it. It took almost 6 weeks to get our cat back and it doesn't look any better than it did when we dropped it off. All they did was replace the headlights on one side, and paint the bumper. Ridiculous!
-
September 2023 by Presila G.
Our insurance is USAA we had an accident in January 2023. We took our car to these guys who did not install our bumper correctly on our 2023 Mercedes Benz that was just bought 2 weeks prior to having the accident. We were promised that they will replace the bumper in 2 weeks and we never heard back from them. It's now September and when we showed up the guy who is rather not name told us that he is still inquiring about the bumper. Do your self a favor and run FAR AWAY from crash champions they are not reliable they will LIE infront of your face and will not pick up the phone when you call.. USELESS.
-
August 2023 by Craig Webber
GREAT CUSTOMER SERVICE (AND CUSTOMER CARE). We live in an times where Supply Chain dictates speed of repair- GREAT JOB COMMUNICATING IN EVERY STEP OF THE PROCESS! BRAVO! Why a "3" rating. They hit a pain point with me, my repair included window tinting - WHICH CAME OUT EXCELLENT! However, the garbage from the job was left in the car.
-
August 2023 by Alma Navarro
Had a small fender bender, scheduled PTO to drop my car off and get it fixed. Rcvd a text asking me to confirm. Which I did , i aid yes going to keep my appt. Only to be told sorry can’t take your vehicle , we are overbooked. At least they were honest right? They did tell me my car would just sit there. So thanks I guess.
-
July 2023 by Bill LNU
We'd used Chandler Service King twice with good results. But the third time wasn't the charm. I waited almost a week for an estimate that took 5-10 minutes for damage to the entire vehicle. Then the estimate never got sent to the insurance company and me. I called three times and still no estimate. I called my insurance company and told them I wouldn't use Service King. They agreed. Maybe the work would've been good but the impression given me was that they had no clue what they were doing.
-
July 2023 by Liberty Wheeler
My car has been at this repair shop for 4 weeks. I can't get any real updates even when I call. They don't even return calls when they say they will. Would give zero stars if I could. Definitely wouldn't recommend.
-
July 2023 by Kyle McClain
A month in the shop then 7 months of me calling them numerous times to finally get my car finished. Quality of the work is what I really care about and that's the part where they missed the mark. I don't care about aftermarket or anything. Just put everything back together correctly. the inside of my trunk looks terrible, but I am too tired of going in there. Melody seems overworked. Give that woman a break and get the people who are working on the cars to care more about their work than the surveys we fill out afterwards. They seem scared of how we will respond and that is not how businesses should be ran. But we live in a corporate world ran by surveys rather than quality work
-
June 2023 by melody anne
Dropped off car for a week and got it back with two minor damaged rims and huge nails in two tires also; the same ones with rim damage- one of which cant be patched and they ghosted me when asked to repair or replace. The manager laughed when i asked for drop off pics, tried to tell me i had that damage already but pictures provided as well as my own prove otherwise, and so did my insurance.
-
May 2023 by Bob R.
I brought my car in for an estimate and was told by Frank he would have it for me the next day. He never sent me the estimate so I had to call him to get it. I called and left 2 messages for him and he never returned my calls. Each time I need to talk to Frank, I had to leave a message. He was supposed to give me a revised estimate the next morning but again I had to call him because I never heard back. If this is the kind of service they provide when trying to get my business, I can only imagine how bad the service would be once they had my car to repair.
-
April 2023 by Mark B.
took my car in for body repair and sensor calibration after an accident. picked up vehicle after repair. two days later sensor went out again. took vehicle back for recalibration. they had vehicle for several weeks. pick vehicle up after recalibration completed. sensors went out again four days later. refused to let them calibrate again and insisted it be taken to auto nation tempe. took vehicle to auto nation. picked vehicle up after calibration complete. sensor went out again two weeks later. returned to auto nation. they said sensor bracket damaged in accident and would require repair by service king/crash champions before calibration could be completed. service king claimed vehicle was in another accident after original repair and would need separate claim. vehicle was not in an additional accident. this is a direct attempt to avoid taking responsability for poor workmanship.
-
March 2023 by Monica Espinoza
Our vehicle was serviced here back in February of this year after a collision. We were without the vehicle for about 2 1/2 weeks which is pretty reasonable. We received the call that the vehicle was ready for pickup. Due to our work schedules we did show up right before closing. Jimmie walked us out the vehicle and proceeded to tell us what was fixed and made sure to mention to please give her/them a 10 star rating as it really helps them out. After we got home we realized the front bumper has a chrome piece on the bottom on the bumper which is standard on a Nissan Rouge, however have the midnight edition so everything should have been black. In addition the temperature was stuck —40 degrees. Now by this time it's s outside of business hours. We did try calling back that sameday... No answer... Not a big deal we'll try back in the morning. My husband called in the morning letting them know of the mistake, he was told they would need to order a new bumber and sensor for the temperature and they would call us when it came in. Again not to big of deal, mistakes happen. 3 weeks go by and we haven't heard a thing. Initially we thought we'd be waiting another 2 weeks but as the 3 week started I begain reaching out. I tried calling, no answer.. Left voice mail... No call back. Finally on Friday 03 3 I get a hold of someone in the call center who tranfers me over to Jimmie where I explained to her the situation and she proceeds to tell me she see no notes in the system and nothing had been ordered. She placed me on hold.. Called the dealership said the didn't have the bumper in stock but the sensor was so she would call us on 03/06 so we could get that fixed. It's now 03/08 and I have yet to hear from her or anyone from from Service King. Again I have left several messages.. Spoke to a gentleman in the call center yesterday who placed me on hold while he tried to call the location and still couldn't reach anyone. At this point I now have to take time from work to leave early enough to physically walk in an find out what's going on. This is unacceptable. Why is there such a lack of communication? Can nobody take ownership of the oversight and simply fix what should have been done right the first time?!Services: Painting
