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February 2024 by Marielle Kassar
A girl named Hailey helped my dad Jhonny, he bought a ring, necklace and a pair of earrings for my mom. She was extremely helpful and she gave him so many options to choose from. Would definitely recommend going and getting something, so worth it!
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February 2024 by jessica finan
Love my ring and the customer service! Renee and the team were on it from the moment they answered the phone until the time I left store! She, and everyone else, treated me like VIP, which was so sweet as I was having a harder experience at another location. I have worked in retail management for years, so I have higher than normal expectations when it comes to customer service. Well, let me tell you that Renee, Brooke, and another lovely associate (sorry, I didn’t get your name) exceeded those expectations! Well done team, well done!
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February 2024 by Karla Valencia
I've been a Shane Co customer for years in this location. I love the service and everyone especially Zach. He helped me pick my engagement ring and wedding band.Last Sunday, I went back to the store with my husband to look for valentine's day gifts. Zach helped me to look for a gift and my husband got a new wedding band. He is knows so much about all the products. He is personal and the best consultant. I'll recommend for anyone to go with him.
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February 2024 by Jonathan Brewster
Both Matthew and Austyn were amazing. Start to finish would absolutely recommend Shane Co. and these two individuals. You can tell they both genuinely enjoy what they do. Patient, answered all our questions, no pressure what so ever. Wonderful selection too.
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February 2024 by Mikayla Madjidi
Victoria was great and very helpful - answered all my many questions ! Thanks !
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February 2024 by Tonya Olson
I want to start off by saying before posting this review I did give Shane Co the opportunity to rectify this issue and they choose not to.My husband purchased my engagement ring and wedding band back in 2019 when we lived in another state - over the years due to what we believe is poor craftsmen-ship we have had to go in and have repairs many many times due to side diamonds falling out (I am very careful with my ring, I’m a stay at home mom and always take it off before doing any manual labor or chores) recently after countless visits to have repairs my husband took my rings in and let them know of the issue yet again. They told him they would reprong the entire ring to insure this didn’t happen again. It was with them for about a week. When we picked it up it turned out they only replaced about 2-3 prongs on the ring and replaced the missing diamonds. The ring now looks ill spaced and even some of the diamonds overlap on the side of the band which constantly is getting things caught in it. My husband went back in again to talk with them about this ongoing issue - after doing research online on their website I discovered my same ring on their own site had 1.5 stars! For this same issue of diamonds falling out all the time. The Manager, Erin told my husband his options are to get his original money spent on the settings back or to give a new ring of the same setting as a replacement but assured him that this issue would keep happening so what’s the point? They then told him if he chose another setting he would pay the difference if it’s more expensive and if it’s cheaper then his original amount that no money back would be given.. the issue with this is we purchased these rings in 2019 out original setting has gone up about $700 from then to now.. so they will give us the same ring only to have the same issue.. but make us pay more for a ring that is technically cheaper then our original setting in value due to inflation? Or they offered again to “reprong” the entire ring which let me remind you they said they would do in the first place but didn’t.. we went to Shane co because of what we thought was good business.. but it turns out they are not in it for a lifetime to ensure your investment is well taken care of - their repair people on multiple occasions have given me back my ring after repair missing additional diamonds! Making me have to go right back in after leaving again. If we could go back in time we would have gone somewhere else and I’d encourage you to do the same.
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February 2024 by J VanB
Everyone in this store is so kind! So glad they opened a location that isn't as far as Scottsdale. Great selections, very clean, and their warranty is excellent.
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February 2024 by Rikki Sowell
So glad we purchased our wedding jewelry from Shane, nothing but great service, warranty, and customer service. Highly recommend Shane Co.
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February 2024 by Heroes Services LLC
From sales staff Candice and Hailey, to back office stars Renee and April, we will never shop anywhere else! Service here is second to none! Seriously, if I could do 10 stars, I would. We’ve had complicated trade in transactions and repairs/upgrades that were handled so professionally. Thanks again!
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January 2024 by Hayden Newman
Austyn was great! Informative and helpful!
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January 2024 by Paul Bond
Amazing service and warranty.
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January 2024 by Paul Samuels
My wife snd I have nothing but great things to say about the service and care we received on our visits to Shane Co. Candace, Michelle, and Austyn were friendly, helpful, and professional. The work their amazing jewelers do is top notch. We are very happy with our purchases and redesigned necklace.
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January 2024 by Michael Smith
Worked with Austyn Gryp today. Very helpful! Great experience.
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January 2024 by Andrew
Great customer service and amazing selection
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January 2024 by Joshua Exley
Austyn was amazing, super helpful in finding my daughter and wife a Christmas gift! Thanks for the great experience.