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December 2023 by Liz M.
if I could give 0 stars I would. this place is beyond AWFUL!!! doesn't matter what staff you get they will be rude to you. Their stupid kiosk wasn't working properly and OF COURSE when the lady came to the front to help it ended up working. Doesn't matter your skin tone of theirs, discrimination and unpleasantness is given to you FREELY at this AWFUL HORRID ESTABLISHMENT. How hard is it to have proper care from health professionals? Wait, they are HARDLY professionals here. Note: Lorena once staff was named. Definitely NOT the only one, just ONE of MANY who are TERRIBLE HERE! AWFUL PEOPLE.
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November 2023 by Double Helix
Terrible, Sonora Quest is owned by BANNER so I can see why this place is awful. Its worse than the DMV. People are packed in chairs, coughing and spreading Covid, Flu and RSV. The staff treats you like you are fom outer space, the check-in scanner is not working. BANNER forwards patients there for blood work and its EXPENSIVE. I am reporting this to my individual provider that sent me here and I am telling them how awfull it is here.
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November 2023 by Amilia Ashley Lucie
This was an awful experience. Client services were rude at the front and not at all helpful. The front desk put my lab orders in wrong delaying the already long wait well past my appointment time. I have not experienced this level of rudeness in a medical professionals office before.
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November 2023 by ifyouknow y.
Negative 4 stars anyone??? I think I might just sneak in the back learn to draw my own blood! I waited 3 hours till closing ! What kind of facility works in this manner ? Not to mention you can see into one of the rooms , I think someone forgot some blood in a tube and let it sit there for about 30Min! Place also smells like a musty wet towel. Must be the germs . I'm surprised people don't get hepatitis from just being there .
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November 2023 by Rose Cali
I recently visited this location for my Normal Routine Lab Orders as this is a convenient location. This review is not about the normal 2 plus hours that I normally wait,; as I am a walk-in, but about the Rude and Unprofessional manner in which the Front Desk Staff treated me..It is truly a shame when Staff Members lack in Common Courtesy and basic Customer Service skills; Especially in the Health Care Environment.. It would be Highly Beneficial if the two Front Desks Staff members learn some Basic Customer Service Skills at the very least. On the other hand, All the Phlebotomist have always been very professional in this location..For this reason I will most likely start going to another location that treat Patients with a little more Common Courtesy and respect…
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November 2023 by Bob Vadas
TERRIBLE! DO NOT USE this place! Had appointment scheduled at Sun Lakes location and received email stating that Sun Lakes location was closed but appointment would be honored at Frye Road, Chandler location. Upon arrival was told the appointments were not being honored and that we could wait for an hour as a walk-in. No thanks! - I'll take my business elsewhere! This is no way to treat a customer! The sign on the door at the closed Sun Lakes location even says that appointments will be honored at the Frye Road location. Shameful! I would give less than one star if I could!
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November 2023 by Gloria Jasmine
I have been to this office a few times and every single time the lady at checkin is so rude and has no customer service. Everybody else who has helped me in the back is wonderful but I don’t know how they allow some to treat their customers that way and not even look up from her computer screen when you go up to talk to her.
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October 2023 by Michelle K.
This place is so terribly managed and dirty. The front office are severely disgruntled employees that are so rude to every patient. They can't find routine scheduled orders. And they take patients without appointments ahead of people with appointments. Do not go here.
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October 2023 by Amy U.
This is the most incompetent place I have ever been to. They did not complete all the tests, and when I called they told me it would take 2-3 weeks to research and they would call me back. After 3 weeks, they never did. I finally called again and they said it was an error. I had to reschedule the tests, and because one of the tests they missed was the one the doctor most wanted to discuss will have to pay over $100 for another doctor appointment. I ahoyld also add that this is rhe second the the office missed at least one test. My doctor says they are notorious for missing tests and passionately hates them. She says Lab Corp is soooo much better. Therefore, I will be driving out of my way in the future for Lab Corp. Also, when I returned for the test and explained the issue, they were rude, did not apologize, and thought I was rude for asking if it would be possible to jump the queue since it was their mistake. They didn't try to do anything to make up for it.
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October 2023 by Bob V.
TERRIBLE! They LIE to you! DO NOT USE this place! Had appointment scheduled at Sun Lakes location and received email stating that Sun Lakes location was closed but appointment would be honored at Frye Road, Chandler location. Upon arrival was told the appointments were not being honored and that we could wait for an hour as a walk-in. No thanks! - I'll take my business elsewhere! This is no way to treat a customer! The sign on the door at the closed Sun Lakes location even says that appointments will be honored at the Frye Road location. Shameful! Would give less than one star if I could!!!
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August 2023 by Ninette Buckner
Giving 3 out of 5 because the phlebotomist actually do a good job.The check in lady from Tuesday though had such a poor attitude. This chick didnt even look up to address me when I approached her for a quick question. Made me feel uncomfortable as if my presence was annoying her when it’s literally her job to be a polite person when addressing clients walking in, checking in, etc. Just rude energy and awful customer service experience.She clearly hated her life and being there & it was painful to watch each of her interactions with any others in the room who needed assistance checking in, quick question, anything.Horrible attitude and she should be spoken to about that. It seemed like she was purposely speaking with an attitude to see how people would react. Not sure how she has a job where her job is to interact with the public.She won’t last. ?
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August 2023 by Krysta Van Arden
If u want to be seen in a timely manner, do NOT go here. I made an appointment last week. I was finally texted it was my turn 40 minutes after my scheduled appointment. If u don't make an appointment it will be a 2hr wait. If u have social anxiety do not go here either. The staff was condescending from the moment I entered. Plus everyone sitting has to stare at u when u enter. This is my last resort quest to go to, but after today I will not be back.
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June 2023 by Sarah G.
Great location. Made an appointment, waited 3 min then realized I forgot my insurance card. They were kind enough to let me go home, grab it and come right back. Got me back in. Cynthia drew my blood, super quick and barely felt a thing. Great experience on June 28, 2023 at 1:30pm
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April 2023 by Jonathan F.
The place is packed. The office said they would text us when ready. When we came back they still had us wait over an hour. Total wait time over an hour and a half so far and we are not even in the door. Not sure how long this will take. I will be telling the pediatrician at Phoenix Pediatrics about our not-so-good experience. I would avoid blood work done here if I had a choice. The office staff seemed overwhelmed.
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April 2023 by Julianna H.
Terrible experience, the front office ladies are just horrible. I had an order faxed to this location last week and I waited over an hour while fasting so I already feel like I’m going to pass out in the waiting room. They had texted my phone to say it was my turn but no one called my name in the waiting room. Well after an hour I finally go up to see what the wait was and she said she never received a fax from them and it’s slowly coming in. These wait times are dangerous for people fasting and ridiculous. I ended up leaving because I feel extremely Ill and need to eat and drink. Everyone’s name got called out and they couldn’t call mine? I was in the waiting room for over an hour and not ONCE did they call my name. And she said to my face she called my name when she didn’t.
