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June 2023 by kevin
Way to expensive & I got laugh at by hot girls for wearing their clothes
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July 2022 by Janelle F.
Super busy today with it being the weekend and back to school shopping. Service was ok, but we were able to find most of what my kids were looking for. There were some great sales, but also some overpriced items I could find elsewhere for less. For how busy they were the employees were on top of it and store clean.
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June 2022 by Gina B.
I experienced the worst service and attitudes in this location. There was a staff "meeting" in front of the dressing rooms, where they blocked us from shopping and got annoyed when we tried to get past them. Handed clothes we didn't want to a salesgirl and she rolled her eyes and made faces and asked what she was supposed to do with the merchandise...seriously? Asked for a manager and they argued about which one of them was less busy to deal with my complaint. The manager I did get was about 12 and a total snot. Worthless- I will not shop in this location again.
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August 2021 by Teri DLC
Terrible customer service from employee Alex. Try to ask about my Tilly's rewards/sale and and if they apply to my in-store purchase. No explanation just very rude
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April 2021 by Nikolas Richmond
Out of all the stores at chandler mall, Tilly's has BY FAR the best customer service!!! the workers will do whatever it takes to make sure that the customer gets what they are looking for. Give that bryson kid a raise!
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January 2021 by REAL Retail Co.
The pretty girl that helped me was awesome but I never caught her name! The store is clean and dressing rooms open.. they were low on inventory but that's to be expected right now. They need to carry more long sleeve XXL t-shirts.
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January 2021 by Andre Arce
Tatum did the absolute best to make sure I can find a pair of roller skates in my size. This girl needs to be a manager. She went above and beyond to make sure I found exactly what I was looking for. 10/10!
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October 2020 by Sandra Paparelli
Martin was extremely helpful and made my shopping experience fun and easy!
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December 2019 by Drew S.
This was the worst experience ever . I will not be returning . I asked a employee to try on a certain size shoe and she told me I had to go get it for her. People at the register weren't friendly and they were talking bad about me in front of my faces.
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August 2019 by Liliana R.
Store manager was awful! Employees didn't know what to do. Also maybe update your receipts to read what's final sale. I purchased a backpack not even a week ago, was t verbally told I couldn't return or exchange & it definitely doesn't say it on the receipt. Awful service here.
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April 2019 by hey it's grace
if the customer service was any worse i’d be checking out my own clothes ??♀️
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April 2019 by Chachi S
Cool place, great quality, items and staff.
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December 2018 by Caitee Proulx
Pretty poor customer service. I'm never greeted nor helped when I need it. They took FOREVER to have someone help me with finding a certain shoe in a specific size. There was only maybe 3 customers in the store and 5 employees just lounging around the cashier areas. They saw me waiting and decided to continue on with their 'I hate working here' conversations. I get it, retail jobs suck. I was in one for 5 years. If you want to talk about how crappy your life is because of this job, do it somewhere else... outside, the back room, in your moms basement... I don't care!!! Just not in front of customers. You're there to assist customers, not mope about life's continuous pains at the age of 17.
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December 2018 by chloe nguyen
i was trying on a lot of clothes and i feel like they were forcing us to buy it all. the customer service sucks and all the workers are annoying teens. they were all rolling their eyes at us for trying on clothes, smh. i also tried getting a pair of checkered slip ons and the guy i asked totally ignored me. i waited 30 minutes and my shoes never came.
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November 2018 by Michelle Schaffer
I came in with friends and we wanted to try on lots of clothing. There was maybe 2 other customers in the store so we were not taking up space from other customers. We began trying on clothes and employees seemed to want us to buy every piece and were visibly annoyed when we returned some pieces that did not fit or did not look good on us. They suddenly seemed to want us out of the store. Choose another store if you’re going to Chandler Fashion Center.