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November 2021 by Brooks Bingham
Had just a trailer rental and Dontae went above and beyond to help us out!
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September 2021 by Aaron Kermes
I had a truck rental scheduled, had my reservation number, went to pick up the truck in Chandler and they told me they did not have a truck and that we would have to go to Glendale. Went up the street to the other uhaul place and they had plenty of trucks. The short of it is this: we were scheduled a truck, they didn’t have it and did little to help us. I would highly recommend going to U-Haul Truck Sales of Chandler. They are right up the street and they were able to save the day.
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October 2020 by Joshua Ronding
They had a good selection and took care of everything just fine as usual. They've always been helpful in moving. They didn't play games, they gave us all waters, and invited us inside to cool off. Moving is never easy. Those little things make a big difference. Especially on those type of days. Thanks Team!
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December 2018 by Dee Fair
Called to rent vehicle; Lady stated she is not at the office (why answer the phone? ), she then stated I will be back in hum around 20 minutes or you can call another dealer. Waste of time and Poor customer service!
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November 2018 by Chris L.
After calling several other locations to get a 5th wheel hitch installed, I was referred to this Chandler store. Ryan was a God send and went above and beyond when I explained my situation that I needed it completed ASAP. Although this location was booked up for the day, Ryan was able to locate another store that was able to do it. Instead of telling me he couldn't do it, he made the extra effort to help, which is unfortunately rare these days and I would like to recognize Ryan for his outstanding customer service. Thank you Ryan B.!!
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September 2018 by Jonathon I.
I wish I could give no stars or negative stars. The leadership of this facility is lacking. We rented a 20x10 large unit for the past 20 years. Anytime we had a question or concern the staff was incredibly rude. We had this on auto pay and called to change credit card numbers. We gave the new information to an employee and they stated they updated our records (this was a card we do not use). Later that night our credit card company calls us about several thousand of charges to our card. They were all from a neighboring town including a pizza delivery. When we went to UHaul the following day they claim we didn't update anything. When we asked to speak to manager, we were told he was busy updating his picture for his business cards. I have left 4 messages about this and never received a single phone call back. I wouldn't trust this staff with anything. We since moved all of our stuff out.
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July 2018 by Betina F.
Having had a God-awful experience at the location on Priest and Elliot, we were hesitant, but needed to rent a van and this was the most convenient; so... What a difference! Clean, friendly, efficient. Everything was very timely, which was important to us.
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February 2018 by Brianna S.
Let me start by stating that this review is way overdue. The guys at this U-haul location who helped me are absolute allstars. I had to move from Arizona to the east coast. They helped me install a hitch on my BMW 328d after another uhaul location said they couldn't. Then we rented an enclosed tow-behind trailer from them. They went above and beyond to make sure everything would work for my 2,000+ mile drive. Thank you so much. You guys are the best!
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December 2017 by Susan S.
We're planning a remodel end of January and needed to rent some furniture pads...Randall Baldwin (General Manager) was very accommodating and gave us a great price on the rental...I've been to this location before to pick up packing supplies and I'm sure we will be doing it this next month...Also, we might need a storage unit and I will definitely go here
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June 2017 by Janerio B.
Great group of workers, I was greeted soon as I walked into the store. Walked up and gave my last name and they pulled up my reservations. The young lady went over my paper work told me to give a few minutes while she pulled up my truck. Truck was Clean no rips in the seat no cigarette smoke and not dust. This was a good bargain rental just to move a refrigerator within chandler. Thank you U-Haul Chandler/Kyrene
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May 2017 by Guy W.
Horrible customer service at this location. Employee did not greet or smile and just blurted out "name?". Made me wait 15 minutes so he can help someone on the phone who called after I got there. Booked for 1 day and on the paper said 2 days. He corrected it so I signed. Returned next AM only 15 hours later receipt emailed and charged me 2 days. I need to go back and review all previous rentals to make sure they didn't charge me double. Total waste of my time. Will not trust this location again. Please watch your pockets by looking at your receipt carefully. Also post any issue that you experienced so others aware and benefit from!
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April 2017 by Valley G.
Need a truck for a local move. I checked in online which did actually save time which was nice. Truck was pretty new too - about 2,200 miles! The 2 guys who helped me were both really nice. If I move again, which hopefully isn't soon lol, I'd go back to this spot! They are open to 8 which is great too!
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March 2017 by L K.
In my years of renting equipment from U-Haul, in general, I have come to set my expectations rather low. This time I had issues with the U-Haul website losing my hitch install order and processing my trailer rental order to the wrong location at Arizona Avenue and Knox which is a little over 15 miles out of my way. I called up this Chandler and Kyrene location and Jim picked up the phone on the other end. I explained the issue that I had with the hitch reservation and he immediately set to work on getting my appointment setup for a hitch install (and he still got me the -$10 online booking discount as well). Also was able to get my trailer reservation transferred from the remote location to this one nearer to my house. Jim told me to drop the vehicle off around noon on Wednesday and they would have the Class II hitch and wiring harness installed by the end of that day no problem. On the day the hitch was installed we spoke to Randall and explained the problems we had with the website. He double checked our reservation to confirm that the trailer we requested would be available for pickup on Saturday (today) when we needed it. He had the foresight to ask what we were hauling (a medium size Go Kart for the kids) and suggested that he upgrade is to a slightly larger trailer with a ramp for no additional charge. On the day of trailer rental, we went to pickup the equipment but it turned out the trailer we wanted was late for return by the previous renter and thus unavailable. Randall upgraded us again (free of charge) to an even nicer trailer with dual axles and a ramp to make sure we were on our way to pickup our new Go Kart. Eric walked us through the trailer hookup and explained everything using on our newly installed hitch and we were on our way. Got the Go Kart home and returned the equipment same day with no issues. The guys here were super friendly to me (and my family) and even though some crap beyond their control came up, they went out of their way to make it right . I won't be going to any other U-Haul in the future and I will skip using the crappy U-Haul website and call here direct next time. Thank you guys!
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November 2016 by Greg L.
I had reserved a uhaul van the night before for first thing in the morning. I wasn't sure that they would have it ready. When I arrived early they were already open and ready for business. They had my reservation in the system and my van ready to go. The process was flawless and the employees were top notch. The same goes for the return process You no longer have to go back inside for the return. The employee uses his smart phone to check your rental back in and email you the receipt. Just awesome.
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May 2016 by Josh A.
Had an appointment for a hitch install at 10 am. Arrived at 9:50 am. Was told it would be an hour. Went and got coffee at Starbucks and came back. At 10:20, my van was still sitting where I had parked it. At 10:30, They finally brought it in. There were no other vehicles being worked on the entire time I was there. After 1 hour and 45 minutes after my appointment time, I was finished. I did not receive any sort of compensation or even a SORRY ABOUT THE WAIT!! This is the first time I have used any u haul and definitely be the LAST TIME!!
