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March 2024 by bill w
I have to give one star review on this store because the horrible experience I had . I was trying to ship a defective product to Amazon. The lady first told me no box can fit and then said $80 is the box plus the shipping fee. Since Amazon will refund the cost I accepted it. Then she said no box can fit and refused to help. The item is quite heavy. I have to carry it to another UPS store and they are more than happy to help me. The total cost was only $9. That lady apparently tried to overcharge me and then refused to help??? will never go there again.
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March 2024 by gotpitbull
I had to return 2 large boxes, jimmy and another gal came out and helped me,as I'm disabled and was trying to finagle them myself.Scanned The boxes, and I was done.thanks for the help. chandler/dobson rd
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February 2024 by Ming Suen
Waited in line for a few minutes because there was a frustrated customer that lost her temper. The owner / the staff handled the situation really well. He patiently explained the shipment would cost her money if shipped in a UPS store but would be free of charge if shipped at a UPS hub. Although the customer couldn’t understand the differences and got upset, the owner kept a good tone and politely assisted the rest of the customers. Returned my Amazon package within a minute after it was my turn with the QR code.
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February 2024 by Anthony Jones
Friendly and knowledgeable staff
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February 2024 by Meghan Lippner
The customer service representative was very personable and went beyond to be helpful.
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February 2024 by Kevin
Store is gone but google sent me there.
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January 2024 by Gwen Champagne
This place sucks to return Amazon items. Even though it says on Amazon it's free they charge you $3 to print the label and the move like snails this guy faxed what I needed to the wrong place 3 times although I circled the right place for him to fax it to.
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January 2024 by Quettie 702
Always friendly fast and convenient
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December 2023 by Nicolee
I was helped with quick and easy
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November 2023 by Cecilia Hernandez
Closed****no longer open
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November 2023 by Mindy Martindale
Store is closed. There’s paper up on the window. Don’t even try to attempt to go here. Waste of time.
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October 2023 by Steven Calandra
Package was not picked up, but store claims it was. Called three people and each time they said they would look into it and call back. Received no callback. Dont use this location. The store owner is polite on the phone but will not return your calls after promising. Ship with another service
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October 2023 by Connor Beatty
Them charging $3.25 to print a 1-page return label is so annoying. I walked across the parking lot and printed it for $0.60 at FedEx then dropped it back off to UPS.
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August 2023 by Jennifer Welcome
Hello! I had 5 signs done at AR Workshop packaged and mailed at this store last minute as had to catch a plane, and too big to carry on plane. Very spendy, but the amount of care and mound of bubble wrap was worth every penny. One sign was plaster silouhette of a deer, and could have come in shambles, but delivered in perfect shape. Can't say enough praise for their packing and care!
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August 2023 by T F
I went in yesterday with two boxes and my company's account number. The man behind the counter, was less enthusiastic than a wet rag. He said I could not use my account, never asked me the phone number for the recipient or the declared value.Honestly I was a bit bemused and it wasn't until I was looking at my receipt realized about the declared value. I went back inside and asked the guy about that and he just sort of shrugged and asked if I wanted more insurance and that it would cost more.At this point I did not trust him to get it right and I asked for a refund and my boxes back. I went to FedEx.Not sure if he was having a bad day or hates his job. Either way I will think twice before using this location ever again.
