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April 2023 by Google user
Horrible service at the Pharmacy. They don’t fill your prescription until you show up, then make you get in line again to pick it up. Drive-thru “doesn’t work” (understaffed)… pharmacist assumes everyone is “mad”… but when everyone is waiting in line 30 minutes + and made to get in line again… I can see why she is use to “upset customers”. Better off driving the distance to avoid this pharmacy.
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April 2023 by Brad Carter
Horrible service at the Pharmacy. They don’t fill your prescription until you show up, then make you get in line again to pick it up. Drive-thru “doesn’t work” (understaffed)… pharmacist assumes everyone is “mad”… but when everyone is waiting in line 30 minutes + and made to get in line again… I can see why she is use to “upset customers”. Better off driving the distance to avoid this pharmacy.
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March 2023 by D K.
How long does it take to fix the drive thru part? It's been months. Super frustrating. Pharmacy staff is great tho
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July 2022 by Katrina H.
Worst service ever! I was on hold for 37 minutes... someone answered and then acted like the couldn't hear me and put me back on hold. Ridiculous. Do not recommend
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April 2022 by Jody L.
I know this location has been hammered for low staffing since Covid and I experienced it too but that to me is somewhat out of their hands. I have received excellent customer service at this location. I went to this store 4 minutes before the pharmacy closed. I called from the parking lot and they were able to confirm my second insurance covered the cost and he made sure it was filled because I advised I would be leaving town first thing in the morning. Thank You Walgreens pharmacy you saved my vacation.
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January 2022 by L T.
We had to come pick up our medicine and the drive thru was closed due to staffing shortages. There was a LONG LONG line inside the store. The staff (pharmacist, pharmacy techs, clerks, store managers) everyone stayed calm, they worked as fast as possible and tried their best to stay positive with all the sick and impatient customers waiting and waiting. I felt so bad for the workers in this store. You could tell they were all extremely tired but were doing their best and still managed to be polite and friendly through it all. God bless these people that work here. Shame on all the customers being rude and mean to these workers.
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January 2022 by Linh T.
We had to come pick up our medicine and the drive thru was closed due to staffing shortages. There was a LONG LONG line inside the store. The staff (pharmacist, pharmacy techs, clerks, store managers) everyone stayed calm, they worked as fast as possible and tried their best to stay positive with all the sick and impatient customers waiting and waiting. I felt so bad for the workers in this store. You could tell they were all extremely tired but were doing their best and still managed to be polite and friendly through it all. God bless these people that work here. Shame on all the customers being rude and mean to these workers.
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December 2021 by Paige P.
"Extreme staffing shortages." Good luck if you're sick and need your prescription same day. My daughters Rx was faxed in the morning well before their lunch break. You can't call you see if your prescription is ready because per one of staff members, "We can't get to the phones." Drive Thru is closed so you have to walk in with your sick child. Wait in a 20 minute long line to be told it's not ready. It's been over 4 hours since her Rx was faxed. Unacceptable. Avoid this place.
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November 2021 by Angi W.
This Walgreens location has gone to complete waste. No idea what is going on but every time I go in there there is a line of at least 15 people waiting at the pharmacy. They are slow as molasses and I'm not entirely sure why. Their main job is to be a Pharmacy, and they can't do it. I tried to get my prescriptions moved to CVS and even CVS can't get them to respond. The CVS Pharmacist said they were on hold for 45 minutes to try and get my prescriptions transferred and eventually just gave up. Get it together, Walgreens!! You can do better. And you can't say it's a staffing issue. My son has applied here three times and never received a response. There are people who want to work but it seems like even your HR department has give up.
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October 2021 by Jan R.
Went to this Walgreens for my flu shot. Had an appointment. Had my paperwork completed before I got there. Had to wait thirty minutes. The guy giving the shots doesn't use an alcohol wipe on your arm before the shot! There are germs on our skin!
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October 2021 by Melissa M.
I will never be back to the Walgreens on Riggs and Gilbert . My son is having surgery Tommorrow and I had to pick up his prescriptions that he needs to take prior to surgery. I get there at 3:30 and they are closed due to NO STAFF. I called the store manager and he was absolutely no help . The doctors office is closed so I cannot call them to transfer . Walgreens needs to take a good look at this location .
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September 2021 by Everardo R.
Everytime I come I come in here the person at the front Has a bad attitude towards me. The 2 middle aged woman are always so grumpy but nice to ppl in their age group
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April 2021 by Krissy H.
Ridiculous wait time... shows one line for vaccines and the other to pick up prescriptions. But I guess they were doing vaccines in both lines because the people in front of me we're doing vaccines I waited in line for 15mins for a lady and her son to do their paper work just so I could grab some Claritin that was behind the counter. Just about left to go to fries to get it probably would've been faster
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September 2020 by Sandra Casey
Wow, it’s so hard to get any type of customer service lately. The lady who works the register is brain dead and the person in the “back” is zero helpful at all and can’t be inconvenienced. This place needs to just be shut down.
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August 2019 by Ken D.
Incompetent pharmacists and pharm staff left my DISABLED daughter without any pain meds today after promising they had meds in stock. When she arrived there were no meds and staff offered absolutely NO assistance. Only "sorry maybe we will have some tomorrow" Walgreens has become a crap company that hires bottom of class pharmacists and idiots for staff. Its best to avoid this store and company in general, at all costs!