-
November 2025 by Thomas Groessl
Very friendly and helpful
-
November 2025 by Mike Kay
There is no quality control, And no one even looks to see if there sending the Right product order. I got a TV from you guys, the 65inc QN65Q80CAFXZA The Stand for the TV was Missing 2 out 3 holes to attach the stand, instead of sending me a stand from another TV you guys wanted me to packed and send it back so that you can send me a Different TV, that to me is not acceptable and you guys were betting that I would not send it Back. Now I want to buy a Samsung Soundbar with rear Speakers but after looking at all the complaints that are showing up from any electronic are bad reviews. you guys are like a swamp.
-
September 2025 by Denny
Wonderful and painless experience. Matt was knowledgeable and helpful. Great expertise and a very personable salesperson. A great asset to this organization.
-
June 2025 by Kevin Campbell
Joey came to my house and did a great job on my TV’s, eero’s and Sonos.
-
May 2025 by Aleksander Alvestad
Be aware, they scam costumers trough Walmart online store. They shipped me a tv without signature or anything so I did not had to inspect the box. The package was in so bad condition that all the foam plastic inside was cracked or destroyed. I immediately throw it away as it was garbage pick up in the morning. When I turned the TV on the screen was cracked, then I noticed huge gash on the side of the box. I took picture of the box and tv (will attach it). Next day I called Walmart, they told me to text Walt’s, I texted first time- no response,, two days later I text again- no response. Almost a week later I text again and they did replied, asking me for pictures, I submit the pictures and the next day they emailed me their response that since original package could not be used and were gone they could not accept the return. I called Walmart - the case worker could not help me so I asked for a manager, waited 30 min for a manager that assured me that he will take care of it. After about 1.5 hours on the line the manager just hung up on me, no refund, nothing. Next day I called again, the case worker told me to wait, he checked everything and told me not to worry, he will take care of it. He told me I have to wait till Monday for a refund. I thanked him and thought everything was ok now, then I got an email, the guy just emailed to Walt’s Tv again and asked them to contact me. I got very angry at this point, in 3 weeks no TV, no money, no refund. I called again and finally someone who could speak English picked up, I explained the situation she promised me she would help. Now I have to take down a 70 pounds TV, they would pick it up and deal with Walt’s tv. After 3 weeks of headach I am not even close to my refund, it has been a complete nightmare. I am 100% sure the store just send you broken stuff just to get rid of that and you will be stuck with it forever with no refund. You has been warned.
PS. Walt’s tv just emailed me claiming that since it has been more than 30 days that cannot accept a return. They just keep making up policies
-
April 2025 by Yibo Chen
Michelle was very helpful and understanding when I was purchasing some headphones. Great service and an excellent business to buy audio equipment from!
-
October 2024 by james jones
I had to pay $395 shipping fee to send tv back to walts.They provided a usps return sticker, knowing the post office would not take package that big. Tried to call them , but no one is working the phones. Still waiting for for my refund. Without a tv since 9/11/24 .
-
September 2024 by Metro Mist
Richard at Walt’s was on top of his game as I went to pick up a TV on a great deal from a purchase on eBay .
-
December 2023 by Richard Bloenk
Hands down worst customer service i’ve ever experienced. Bought tv through amazon and it arrived broken- they wouldnt replace, and i’m still fighting for my refund, and, we have to box and send back and theyre dragging their feet on getting me a return label- so much work on my end to have nothing to show for it. Don’t buy anything from here if you can help it-
-
November 2021 by Ronald Kaufmann
Purchased tv thru Amazon. Tv never showed up. I asked for a refund thru Amazon and they sent message to reseller Walt’s tv for a refund. I called the reseller Walt’s tv later that day and they said they would have to do and investigation that would take 10-14 days first. I called Amazon customer support to complain about Walt’s tv. They refunded my money.
Don’t buy from Walt’s tv. Terrible customer service.
