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February 2024 by Wayne Jackson
I would give 5 stars to the room if it weren't for the metal pedestals they put the mattresses on. It makes this weird bass drum sound every time you move or get off the bed because the springs are amplified. We've stayed at multiple hotels, and never have we had this experience!The check-in was a mess, as they had run the deposit hold twice on my card. When we brought it to their attention, a mgr had to fix it and acted more put out than apologetic.The location was exactly what we wanted. Wish the total experience was better. Oh yeah, and I almost forgot...The 32" TV. No room have we stayed in had such a small TV!
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February 2024 by Jeremy Shelton
Great little place. very clean,comfortable beds and good breakfast!
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February 2024 by Kathy Smith
Clean rooms, friendly service, average
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January 2024 by Jeremy H
Great room - comfy beds, nice shower. The breakfast was booomb too, great crew working it too they were super nice and working hard. Only 6 min from
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January 2024 by Linda Hoernke
Rooms and beds are clean and comfortable. Location is great as the hotel is within walking distance of restaurants. Breakfast was good with hit and cold items. Plenty of parking. Friendly staff. Dog friendly.
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November 2023 by Maryknoll Albanese
Cozy, and very clean inside the hotel room. The front desk staff were friendly and helpful especially when we had trouble opening our door. I highly recommend staying with them.
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November 2023 by Cena Block
Inexpensive and decent. Heat and cool work. Everyone was friendly. Too cool for the pool. Hit tub was closedNearby activities: Breakfast included. Restaurants walkable.
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October 2023 by Judy Dechter
Good location alternative to Sedona. Near wineries in Cottonwood, good breakfast, nice rooms and very clean.
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October 2023 by Paul B.
54 checkouts, 3 housekeepers. Check out was at 11am, our check in at 3pm delayed because rooms not clean. Please wait 30 minutes, turned in another 30 minutes. Then a shift change where the new person had no clue we've been sitting in the parking lot waiting. I guess the small town charm isn't well versed in customer experience. Boooo.
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September 2023 by Yuriy Borishkevich
I didn’t actually stay here but I accidentally booked a stay here through Expedia and it was non refundable. I was trying to book near Jerome ID and accidentally selected Jerome AZ which is near this hotel. I noticed it right away and called Expedia. I’ve done this before and ended not getting my stay refunded since it’s up to the hotel and it’s free money for them and they don’t have to cancel it. After a short time on hold I was told this best western approved my request. If I ever drive through this area I’ll definitely consider staying here for the nice gesture and customer service to allow me to cancel.
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September 2023 by Joann V.
3 stars Best Western has always been a reliable and budget-friendly hotel to me. This BW is no exception. The staff are all friendly and helpful. I did not have any major issues staying here. The room I got was a pet-friendly, 2-queen bedroom which came with a decent size minifridge and microwave. The room was a little dark on the inside, but comfortable. The 2 downsides of pet-friendly rooms is that pet owners are often lumped together, so if people talk too loudly or slam doors, it causes a dog-barking chain reaction. The first night here was BRUTAL because my dog (and other dogs) would and could not stop barking. The second downside was how loud the A/C unit is because my dog could not stop barking at it when it turned on. After the first night, my dog was calm because he knew what to expect from the A/C and the neighbors. The hot breakfast is nothing to write home about...it's the standard eggs, sausage, bread, waffles, yogurt, oatmeal, juice and coffee offerings. The staff stood out though. Everyone was so friendly and helpful! Overall, had a satisfying stay and would recommend to anyone visiting Sedona.
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July 2023 by Eric Jensen
Rooms are nice. Breakfast is good. Price is good. The biggest drawback..... Every time I stay here I have to call the office to get someone to fix the TV. There are USB charging ports....BUT....NONE OF THEM WORKED!!!!!!NOT A GOOD THING!!!!
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July 2023 by Sasha Pogosyan
Rooms a bit outdated, but service and location are superb. Staff is extremely helpful and courteous. Many good/dining options around. Would be staying here again.
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July 2023 by Robert L.
Arrived from out of town to see my Mom, whose been having heart trouble. I've stayed at the Best Western before. Not great, but acceptable for this area. I usually stay 3 to 5 nights. This time, I came in and they offered me a "suite." Wouldn't call it that, but they did. The first night I was greeted by a cockroach the size of a silver dollar. (Picture below( Then the next morning, 6am, I heard voices and then loud scrapping. They were repairing and replacing the roof and sold rooms knowing their would be people on the roof. This on the 4th of July holiday. I'd stayed up with my Mom late that night and was hoping to sleep in til 8am. No such luck. When I brought this to the attention of the desk clerk, she replied, "I'm not giving you your money back." We called the room last night to inform our customers of the work being done on the roof. She was rude and unkind. I would not stay at this lodging ever again. As luck would have it, they just constructed a "Springhill Suites, down the road which is run by Marriott. It was such a blessing.
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June 2023 by J H.
Nearby activities This place was a pleasure to stay at from breakfast area being fully changed over to the rooms I had a casita which was more private but the rooms are immaculates condition The staff was very helpful and polite I did not visit the pool area but there was one there. Staff Very courteous and polite Did their job to the utmost appreciation Breakfast was definitely a treat every day was changed Rooms were very clean and kept very nice and quiet 40% of the parking was covered and nice addition also there is EV charging stations for about 20 cars A negative thing was prices a little bit high but still reasonable Verde canyon train worth a visit. Jerome this weekend had a festival which was nice Definitely a place to come back to
