AmeriGas Propane provides reliable propane service to the Flagstaff area. The company offers convenient digital tools, allowing customers to order propane online, pay bills, and sign up for service. Pre-buy plans and automatic deliveries are appreciated options, especially for winter. Many customers report reliable deliveries, with drivers often showing up as expected, even in severe weather, and being described as fantastic, polite, and professional. Drivers have also been known to provide helpful extra assistance. However, experiences with customer service and communication can be inconsistent. While some interactions are positive, others report significant problems. There are instances of poor communication, where delivery updates were not provided, leaving customers in cold homes without propane for days. Some customers have had to make multiple calls to schedule a delivery and express frustration that walk-in service at a local office is no longer available. Despite these service issues, many long-term customers remain due to the generally reliable delivery and quality of service when it is received.
I dropped AmeriGas over a year ago because of poor service and they are still asking how they are doing.LOL
September 2024
I used a promotion code for tank refill and they only filled 1 of my 2 tanks ?
August 2024
Eliminating the local office in Flagstaff was big mistake. Requires me to talk to someone who is well intended but cannot understand me nor can I understand them. This distance placement of customer service is a turnoff and I intend to switch to a different supplier May of next year.
