Chase Bank is a financial institution that has received mixed reviews from its customers. While some customers have expressed their initial fondness for the bank, they have also noted a decline in the quality of service, especially since the COVID-19 pandemic. One of the main issues highlighted is the difficulty in accessing in-person services, as customers are required to schedule appointments, which can take up to two weeks to secure. This is particularly frustrating for those who only need a quick service, such as a notary. However, the bank's tellers have been praised for their friendliness and helpfulness. Customers have also appreciated the quality of the customer service team when contacting the bank by phone. On the other hand, the overall atmosphere within the bank's branches has been described as "dreadful," with a lack of music or any lively ambiance. Additionally, the ATM machines in the drive-through area have consistently experienced issues, such as not accepting cash deposits and displaying error codes when customers try to withdraw money. Despite these challenges, some customers have had positive experiences, particularly with a specific teller named Lorraine, who has provided smooth and pleasant service on multiple occasions. Overall, Chase Bank's performance appears to be a mixed bag, with the quality of service and customer experience varying greatly depending on the specific branch, teller, and service required.
Their phone structure is infuriating, designed to keep from reaching a person. They give an 800 number that is the same thing. I only had a simple question. Do you still offer notary services for free? My name is Lou, and I stand by my review.
November 2025
This bank stole $10,000 for me and then the manager proceeded to laugh in my face when I was very clearly upset about all of my savings being wiped out and them refusing to replace it even though their system got hacked and it was their fault. They will be in my suicide note I hate you Chase
March 2024
Everytime I go in, lately there is a new teller probably 2 months into the position, this guy has given me misinformation and the other day went out of his way to give me a dirty look well do it again buddy, and I'll report you to your manager.
