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February 2024 by Susan O'Fearna
ALPHA TOWING, FLAGSTAFFI go outside to go to work and my car is GONE. Yes, I filed a police report but the police asked THEM why they took it and accepted their word. FIRST they tried to claim they towed for the city b/c I was in the snow/tow zone (not). Then that I was in the bike lane. Then that I was parked on the sidewalk. We had video proof that they came onto private property and towed my car! THEN they tried to claim they'd repo'd my car - I had to get an affidavit from my auto loan company that they did NOT do that.Then "oh, well, we towed the car and it's in our lot you have to give us MONEY" - BTW, you have to make an appointment to get your car back and you can't have an appointment till next week by then you'll owe us like $800. Since they had no legal right to STEAL my car I was like do I have to come to my "appointment" with the police? then they sent me a text to come to my appointment and I didn't have to pay anything, BUT I was still without my car (had to rent one!) from Wednesday morning till Monday morning.Thieves!!!
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January 2024 by Lauren Sneath
Employees were very rude and unprofessional.
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January 2024 by Nikita Chepanov
My rental car broke down halfway to the Grand Canyon on New Year's Eve. The rental company wanted the car towed to Phoenix (!). Chase Roadside Services quoted $1700, while a local towing company asked for $1500.Estevan with Flagstaff Towing and Recovery only asked for $900 when I called them late at night about service the next morning.Moreover, he gave us a ride to Flagstaff to two different rental car locations (one of which was closed) before heading to Phoenix.Polite, professional service. Competitive pricing.
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January 2024 by Sergio Zuniga
This place sucks, just read all the other reviews and you can tell they be up charging a ton and have no professionalism whatsoever. If you see the replies from the owner too you can tell as he replies as if he were having an online argument (which he probably prefers) and doubles down harder on people just sharing their experiences. Don’t do business with these guys
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January 2024 by Philip Orr
We had a great experience with Flagstaff Towing. Especially with their employee Estevan. He helped us greatly with our tow and also gave us good advice about our vehicle and other resources. I’d really like to shoutout Estevan and all the help he gave us. Thanks again!
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December 2023 by Lily Morales
This company predatory and activity stole money from me. The only reason this company is still in business is because they are stealing money from college students. My car was there less than 36 hours (not even two days) and they charged me for 3 days. Meaning that they wouldn’t give me my car back until I payed more than what I should’ve owed. They also pack on so many fees on top of the impound charge. When you call the man was extremely rude and disrespectful. You have to pay in cash (suspect for sure). I was originally supposed to pay almost $400 until I called and they “accidentally” had a $60 fee on my car. They have an F rating on better business bureau. Businesses that employee this company should be embarrassed and if they’re not they are as crooked as this tow company.
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December 2023 by Albert Morales
This is a predatory towing company. They towed my daughter car late on a Saturday night. She went to pick it up at 8:00 am on Monday (the first possible time) and they charged for 3 days. Please beware. Check their Better Business Bureau ratingsUpdate. They were open. The repair shop associated with them was marked as closed. It was my daughter’s mistake; however they over billed and when challenged they altered their invoice. I have the original invoice. Again, don’t believe just me. Check out the BBB and Google reviews
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December 2023 by Jordan Hilden
The best word for this company is predatory. The charges and fees taxed on for their "services" is ridiculous. The establishment is completely unprofessional and incompetent. On two occasions were we trying to pick up our cars and were first told to wait 25 minutes for them to actually show up. Then on the second attempt we're told they weren't even there and had their neighboring auto shop do their work for them. Not to even mention multiple times when trying to contact this business our calls were sent to voicemail. This place is definitely a scam only accepting cash to obtain your car. Completely unprofessional taking the money outside on a dirt lot and asking for no proof of which car was ours and incredibly disrespectful when asking questions or trying to retrieve our cars.
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December 2023 by Alyssa Rousseau
This company was extremely unprofessional and disrespectful. The price for the tow/impound was extreme. Calls to the phone number are repeatedly sent to voicemail. On two occasions we went to pick up the vehicles and a worker was not there (during the posted hours). This company was so incompetent employees at the neighboring automotive shop we’re doing the job of releasing the vehicle. Receipt was not sent unless demanded. This company did not seem professional at all, financial exchange occurred outside in the dirt and did not get asked for an ID or any identifying information. Was shocked to see an individual walk up to the gate into the car lot holding my vehicle and walk past my vehicle despite me not being able to get my vehicle back for another 30 minutes.
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December 2023 by Nolan Billeter
The most unprofessional company I have ever seen. Ridiculous fees that do not reflect the service or standards at all. I now do not have enough money to go home and see my family for christmas.
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December 2023 by Jordan H.
The best word for this company is predatory. The charges and fees taxed on for their "services" is ridiculous. The establishment is completely unprofessional and incompetent. On two occasions were we trying to pick up our cars and were first told to wait 25 minutes for them to actually show up. Then on the second attempt we're told they weren't even there and had their neighboring auto shop do their work for them. Not to even mention multiple times when trying to contact this business our calls were sent to voicemail. This place is definitely a scam only accepting cash to obtain your car. Completely unprofessional taking the money outside on a dirt lot and asking for no proof of which car was ours and incredibly disrespectful when asking questions or trying to retrieve our cars.
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December 2023 by Faustino B.
Fast, friendly, and great price! Requested a tow from my house to the dealership and the driver mike showed up 20 min later! I was expecting a 45 min -1 hour wait, so that was impressive. Definitely recommend them for fast and reliable service oh and if you don't want someone to sound annoyed at your call give them a call for your next tow service! Also they do take card.
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November 2023 by Aubrey Damron
If I could give this place zero stars I would. They are complete rip-offs and actively steal from people by forcing them to pay cash and pocketing the excess. I have been towed after being parked in a space for less than an hour, towed when I had a valid pass in my vehicle, and each time was charged close to THREE HUNDRED DOLLARS when my car was literally towed ACROSS THE STREET.I know for a FACT that they are stealing from people as I experienced a tow and was charged 360 dollars, whereas my friend towed literally the day before with a nearly identical vehicle was charged 285.Another person I know was towed last year and only charged 180 with CARD.DO NOT trust these people.
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October 2023 by Daniel Fiske
AMAZING!!! We have a company that transports patients and one of our vehicles broke down in Leupp AZ. They drove all the way from Flagstaff to Leupp then drove our driver and the vehicle home over 300 miles away. Was impressed with the service and price. The driver was very patient and kind. Thank you all! We will be calling only this company from now on.Service: Car towing
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September 2023 by Shelly R.
All I have to say is wow... how dangerous and unprofessional this company must be to have such an angry employee putting people and property in such danger! First of all I was bringing my kids to visit their grandparents at the village of Lake Mary apartments today and there was a driver taking up the road with his tow truck in the complex.. when I was finally able to drive around his horrible park job I was going to try and get his attention to ask him to please move but I could hear him through his vehicle screaming and cussing at someone on the phone so I didn't bother engaging this angry man. once I parked I'm happy I didn't let my kids out of the car just yet because he aggressively reversed his big tow truck at full speed and almost hit the back of my PARKED CAR it's very frustrating because there were other kids playing nearby he could have hit as he did NOT slow down when he took off at full speed ! Just when I thought I wouldn't see him again he soon sped down the hill with a vehicle on his bed that wasn't even strapped down all the way as nothing seemed to be holding the back 2 tires down to secure the vehicle so when he sped down the hill and hit the speed bumps at full speed the vehicle he was towing looked like it was about to fall off the bed of the truck! how dangerous and unprofessional! The only good thing out of this is now I learned NOT to use them for a company because we were looking to pay to have my in laws car towed out of Arizona next week and I do not feel safe using them for my property!!!! beware of the angry bald looking man who must have a bad temper and no discipline whatsoever!!!
