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January 2024 by ScotandAmy R.
I wanted to like the store, better help than Home Depot but slightly more expensive. Lots of specialty items. HOWEVER..... you cant return anything thats open. In some areas that is understandable. However, if you buy saw blades, remove one of five from package to realize they do not fit your saw when you get home, they where never used and you tried to return them 30 minutes later and cant.... thats JUST WRONG! Not planning to go back.
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October 2023 by Leif Fuller
Cool store but I have to say the customer service was a little excessive to the point they made me feel like I was stealing. Had about 4 people ask me if I needed help and that was just the first 75 feet. Then there was an associate always following me and watching me. Very uncomfortable shopping experience.
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October 2023 by Sean Tice
Great friendly service! Michelle Wesson is an outstanding manager who is always there to assist the customer.
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October 2023 by Michelle Gregory
I highly recommend this store. It’s always clean, organized, and the staff is always friendly and helpful!
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October 2023 by Inok Alrutz
You know how when you go to Home Depot and you’re looking around for miles the aisle and you cannot find a single person to help you find the thing that you’re looking for? Hong Kong is the exact opposite! As soon as you walk in the door, you’re greeted by a friendly person with cookies!! Yes, cookies, and popcorn! They ask you what you need, if you need to help find it and then the radio for a person to meet you in the exact spot where they’re sending you to find the thing that you need. Then the person actually needs you there, quickly, and helps you find the thing that you need! It’s amazing!
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September 2023 by MB Szem
Love this store! I do not go to the big orange store anymore (the one that rhymes with gnome repo). Home Co has fresh warm popcorn as you walk in. Today they also had fresh baked cookies. Everytime I shop here, multiple employees ask if I need help. Today, Mark, the manager of lumber, made my plywood purchases easy and fast.
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August 2023 by Carol L
For years and years HomeCo was go-to place. But they’ve gone way downhill. There is no customer service and longer. They can’t rescreen my window screens without them coming apart in a couple of months. About every four years why would cut my plywood seats to my outdoor chairs to perfection. But they can’t manage that anymore either. They charged me $50 to cut a basic piece of plywood into four pieces.More trips to Tucson I guess. There is no service here.
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March 2023 by Kurt Smith
Bought an ego blower at this store used the product 1 time and they refused to give me a refund. Will not be coming back
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March 2023 by Mike Rowe
They recently changed paint from Dunn Edwards to California Paints. Now to get another gallon of my paint I need to go to Phoenix. While I was there I requested a paint sample of another color and now their smallest size for samples is a quart and cost $10. Why would a sample be a quart when you are probably going to have to get multiple samples. This place is great for buying individual nuts and bolts but go somewhere else for paint.
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March 2023 by Stephanie Cook
Always enjoy shopping here. Staff are friendly & helpful- thank you to Ezra for being so nice @checkout! Thank you for carrying such a good variety of wild bird food/suets & feeders. We "bird people" appreciate that?
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February 2023 by Solomon Moeller
Been coming here nearly 10 years, before I go to the box store. Staff knows more about 2 departments than one staffer knows about 1@ the other place!! Best hardware store in town, smarter workers, WAAAAY friendly than the other guys, plus they offer coffee, cookies, and best of all- POPCORN!!! They do consulting for your home as well!!!
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February 2023 by MobileRVTechnician RV-Inspections
I like Homco because, aside from the usual hardware store stuff, they have products that are needed locally. They have a decent little RV section as well. Employees are always helpful.
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December 2022 by Christopher Griffin
Needed a couple of 8mx40mm cap screws to complete assembly of kids piano which was Xmas gift. Found what I needed in the hardware drawers, which has a very good collection of screws, bolts, washers, etc.
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December 2022 by G
Normally we LOVE this store but recently feel like they have abandoned us.We purchased a MrCool Mini Split this spring and it never worked. After several weeks and countless hours with their support department they promised us a complete replacement. Several weeks later we received only 1 of 2 components and the system still didn't / doesn't work.Fast forward several MONTHS and at least 20 hours of on hold time and being disconnected and we still can not get through to a human being!I realize HomCo didn't build the unit but we trusted in the products that they sell. I had several lengthy conversations with a Manager at HomCo and explained our situation. He called the MrCool "Rep" and after a week he has yet to get a call back. I asked HomCo to stand behind what they sold us that never worked at either refund us or get us a working unit; they refused.I'm very disappointed with HomCo in so much as we reasonably trusted in the products they sell.MrCool got our money, HomCo made their profit and we have a $1,700 unit heading for the dumpster.I'm very disappointed in HomCo's lack of backing their customer!
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December 2022 by Viva Villa
Always a positive experience. 5 star customer service and friendly employees. Most times will even deliver your purchase. Cookies and coffee always a plus. Avoid the big box stores.
