O'Reilly Auto Parts Store #2654 in Flagstaff, Arizona, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also resurfaces brake rotors and drums and can create custom hydraulic hoses. Customers appreciate the knowledgeable staff, with many mentioning staff members who go above and beyond to assist. For example, one employee provided tips and extra help with a difficult battery removal, demonstrating dedication and helpfulness. Another customer shared positive experiences when seeking assistance for a motorhome issue, noting that staff spent time discussing options and ordering parts when they were not in stock. The staff’s helpful attitude extends to calling ahead to ensure parts are ready, with one customer praising the staff for their outstanding service and personalized attention. Management was also recognized for their effective training and leadership, ensuring excellent customer interactions. Despite being farther from home, some customers prefer this location for its superior service and knowledgeable team members. Overall, O'Reilly Auto Parts #2654 is known for helpful, friendly staff who provide expert advice, quality service, and a commitment to customer satisfaction.
as always O'Reilly is super helpful and great customer service
January 2026
Rudolph, the assistant manager, was VERY knowledgeable and helpful. He helped us find the right battery, and even helped us with the install! He was super kind, answered all my dumb questions and had a smile on his face the whole time. I hope if you find yourself at O'Reilly's, you get Rudolph to help you :)
December 2025
Had a late last minute problem, Ashton and Ken really went above and beyond what was expected. They were super kind and really helpful. I really appreciated their assistance.
