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March 2025 by Ralph P.
One of the reasons I go to Best Buy is for my zag phone screen protector replacement. Unfortunately, this location almost never has my size screen which is an iPhone 13 Pro Max. It’s very frustrating. I always have to go to the superstition location. Is there anyway to fix this?
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March 2025 by Sean
Wanted to love this place. With the slow death of in person retail shopping it was great to walk into a store with lots of inventory, cool showcases and displays and that felt modern. Unfortunately the sales staff ruins it. In the short time I was there I was probably approached 15-18 times, which is ridiculous. Especially when I’m texting someone or talking, like I was when I first walked in. Don’t make me put my hand over the receiver and pause my call to tell you I’m just looking. There was no shortage of staff, if I needed assistance, I could find someone. But the constant hounding just reeked of desperation. I’ll stick with smaller, more tired but much more laid back store closer to the house.
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March 2025 by Joseph Gross
Sales people didn’t know enough about the products. They didn’t seem to really wanna make recommendations.
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February 2025 by karthik rajkumar
I’m frustrated and writing with no hope on my emails sent, I got an version promo offer through bestbuy 2 trade in phones in NoV30th , I paid upfront for device offered pricing of 400$ for both .200$ of each number and phone should get gift cards of Verizon which still I haven’t got it . The front money I paid at Best Buy as not synced in earlier and Verizon started charging me monthly after several attempts with Verizon team in BB someone took some responsible called Mario Calvin did synced the account but not sure both lines are taken care of so far . Which I’m waiting to see the Feb billing. After I sent multiple emails asking for the promo offer gift evoucher of 400$ which they provided earlier not valid ,No response to my emails . If I don’t see a reply to my review here with couple of days . I’m going to dispute my phone charges paid of 400$ from my credit card . If so you wanted to respond send me an evoucher at the earliest .
I don’t want this scam game anymore .. once this sorted out will take this review out ,if not will send an email to your corporate team on this for further action .
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February 2025 by Laura Burry
Good service. All employees ready to help.
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February 2025 by Justin Cook
Tried to pick up a PSVR2 headset. All they had was a used device. They offered to take off 8% (which is less than sales tax) on a box that had the return reason of “residue”. Pretty disgusting they’re trying to charge 92% of the value of a brand new device for something with residue that you’re going to strap on your face.
Edit: Updated my review to 1 star after getting some bull%^#* response from their corporate asking to jump through a dozen hoops just for them to document something.
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February 2025 by Sticc Talk
On February 5 2025 @1:35pm the greeter at the door was so rude with me for no reason and would not even help me I don’t know if it was cause Im black but he was so rude to me all I wanted to do was buy a tv for the Super Bowl. But his energy and attitude made me not want to ever step foot inside Best Buy ever again!
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February 2025 by Karen Reyes
The store manager, Kyle, needs more training when it comes to customer service, to say the least. Refused a brand new TV that was immediately returned as it had an internal damage inside. I have an annually paid 'Total membership' plan that guarantees all purchases for 2 years that he didn't even seem to check in their system. In addition, the entire time he was in front of me, he wouldn't even look me in the eye as his body was facing the opposite side (!?).
Heard they have a new GM and she's being more strict when it comes to returns. I respect that as a leader but when you have a true product defect-related return AND a pre-purchased Best Buy plan that warranties all your purchases, you can't assume someone is part of the majority.
Lastly, had they looked up my membership and all purchases to date, they would see a less than 1% return ratio since I've been a member. I called the specific number for Total members and took just minutes for that team to take care of my return.
Enough said about the store manager Kyle and whoever his boss is.
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February 2025 by Becky Haas
Made an appointment to have my cell phone battery replaced, made the appointment online five days in advance, drove an hour for my scheduled appointment that was a one hour appointment and the tech told me that they don’t have the correct battery in stock and even if they did, it would take four hours to replace the battery. Waste of time, would not recommend this place. Apparently they don’t look at their appointments online to see what they need for the customers, you’re just supposed to be OK with them not having what you need.
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February 2025 by Scott Clementz
Bought a phone holder, it didn’t work properly after like using it for a week. Brought it back under 30 days after buying it as it was a Xmas present. Was told they only offer returns for 2 weeks after purchase, even if the product is broken.
Stay away from Best Buy. So many better places to shop. Poor customer service.
Update- I reached out to them via X, and they said since it was more than 2 weeks old, they won't do anything to help. It broke after 3 weeks and used it for only a week. Best Buy Customer Service is a joke...
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February 2025 by M.J. Maldonado
Took iPhone to geek squad for battery. When I returned home the speaker and battery were not working. Took into a Best Buy near my home. They said they would not work on it because the screen may be an unofficial Apple part. They said go back to Gilbert which is far. I make an appointment because you cannot talk to geek squad over phone. Not happening. Drive out for appointment and they refuse to fix what they messed up because they now agree they shouldn’t have worked on it. I even offered to get an official apple screen but they said they can’t do that. So they broke my phone and kept my money. lol. I then went to Apple to check on these policies. Apple would work on it, but I would pay again. Apple said that the speaker is part of the screen. They believe geek squad broke the connection because the speaker would function with the screen as they are attached. They all recommended Best Buy fix their mistake just like any rational person on the planet would. Best Buy is a joke. And customer service is not about the customer anymore. It’s about financial gain which will not happen without happy customers. Must be why Best Buy is in trouble.
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February 2025 by Melissa Bone
Worst customer service ever. I have been trying to speak to a manager for 5 days, cant reach one and one does not call me back. Geek Squad is the worst. Do not buy a computer from them. It will never get repaired and they junk it without asking you and then make you buy another warranty and new lap top.
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January 2025 by cassandre cazarez
Not at all impressed with the old man at the door. He was very rude, acted like I was inconveniencing him with my questions. Then proceeded to mock me, and speak down to me. Terrible customer service.
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January 2025 by Ortrun C
Placed an order for 24/7 locker pickup. I used it once before with no issues. I do NOT recommend this service, god forbid they put your order in a bunk locker. I go to the kiosk yesterday to get my order for a family members holiday present, put in the code, locker doesn’t open. Okay, cool. I hit reopen locker, nothing happens. Kiosk times out. My order number no longer worked on the kiosk at all. I get an email saying my order was picked up.
I contact Best Buy chat support while I’m in the parking lot, for thirty minutes we chatted just for them to say there’s nothing that they could do. I try to call the STORE today and I keep getting rerouted to their call center. I just want to talk to the store! I don’t want the items anymore, and I want to make sure that the store still has them so I can get a full refund. Over an hour on hold and two phone calls, first guy said my only two options were try calling again or drive down there and waste gas just to tell them I don’t want and didn’t receive the items.
Second lady processed my refund, but still I have no confirmation that my items were still at the store. Extremely annoying customer experience, just order your stuff off NewEgg. I would consider staying with Best Buy if they had better ways to CONTACT STORE ASSOCIATE and not an OUTSOURCED call center. Rerouting my call to the call center just infinitely pissed me off. I would much rather wait on hold to speak to someone at the store. Please take notes corporate best buy, and let us call THE STORE when something goes wrong, instead of encouraging people to drive out there wasting time, or “call again” and get stuck in their infinite hold loop with stupid AI talking to me. Yes let me call again after I waited on hold for 20 minutes under the impression I was calling the STORE.
Best Buy: How to piss customers off 101, for dummies. Thanks for wasting my time and my patience. As someone who works graveyard shifts I thought the lockers would be such an amazing feature for someone on the opposite schedule of the store hours. But I will not be using this service again.
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January 2025 by Josephine Kostecki
The employee at the entrance was rude. Seemed like he would rather be somewhere else. I had pre paid for an i pad. I pulled out my receipt from my online order and he made a sarcastic comment about not selling paper there. Really this was not necessary. I know most people just use their cell phone and very few people still print out stuff but that is no reason to be rude to a customer. He directed us to the pick up area where we were greeted by another employee who scanned my receipt and tossed my purchase to me. He said here you go. No thank you.I WILL NEVER SHOP AT THIS STORE AGAIN.
