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March 2024 by Jose rodriguez
Took our vehicle in for a diagnostic test to see why it was over heating. They stated it was a water pump and a few other items. Went to pick the car up and it was still over heating in the parking lot: they kept the car for another day and said it was another issue .We asked for a refund on labor since their policy states 90 day warranty or 4000 miles. Reminder… we never left with the car. Well after the workers kept having different excuses they finally gave me the district manager number. He gave me a partial refund for the labor but not all . I will never bring any business again to them.When they gave me a refund they altered the original invoice . I’m glad I have a copy of both and will continue to fight this issue. I asked Mike W the DM that I wanted to speak to someone higher than him . He stated he’s the highest anyone can go.With that being said, I hope the owner doesn’t respond to this message like he has to all the other reviews since Mike is the highest person involved in this business. ( we all know that’s B.S.)So $900 down the drain because of their mis diagnosis of our vehicle. I recommend for everyone to get a second opinion then listening to these “ so called experts” as you see in the pictures. It’s time stamped and dated
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March 2024 by Phillip Clevenger
Everyone should have their vehicle serviced here
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March 2024 by james cave
Great service
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March 2024 by Ariah Barker
Elijah made the experience quick, clean and easy. 10 out of 10.
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March 2024 by Chisel Adam
Way more expensive here than other places. Many hidden fees. It took me $544 for changing 2 tires, but other Big O Tires just take $476 for same thing. The manager is suck too
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February 2024 by Doug Meyers
Courteous sales staff but didn’t have the tires I needed.
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February 2024 by Kara Karlson
I've been taking my car, and my family's cars here for years. They are honest, hard working, and have caught and repaired *stupid* mistakes, like not clamping basic parts, that the dealership made.That tube should be covering and clamped onto that metal part that is circled. The dealership didn't secure it, these guys did. They really go above and beyond, and they're always open, unlike the service dept of the dealership.
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February 2024 by Cole Brimhall
Said that they fixed my tire but did nothing to it. Was completely flat the next day
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February 2024 by Collectiblesbyss Collectiblesbyss
Thank you to the Big O Tires crew here! Rafael and the manager were able to work with us and get our vehicle running smoothly again! Their Customer Service will impress you! Thank you to everyone there! Please go see them and you'll see for your self!Steve R.
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February 2024 by Steven R.
Awesome Customer Service!!! Rafael and management was able to work with us to get our vehicle completely repaired!!! We are so thankful so go check them out on Val Vista and Baseline, you and your vehicle will be extremely PLEASED! Thank you to Rafael and the entire Big O crew!!!
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February 2024 by Abigail Deam
Very fast and took great care of my caredit: I had a flat tire that they said was “repaired” and were super nice to me. i called this morning because my tire looked like it had lost air again and the man who answered the phone accused me of hitting a curb? I have since taken it to firestone who informed me that this Big O did not do a single thing to that tire except put air in it.
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February 2024 by Angelica Magdaleno
HONESTLY SAVE YOUR TIME & MONEY AND DO NOT GO HERE!DO NOT APPLY FOR THEIR CREDIT CARD!Worst experience I have ever been through! I initially applied for a credit card through Big O tires which is through Comenity Bank. I was told I was going to be on a 12 month Special promotion if I applied for their credit card! WRONG, they didn’t put me on the promotion and I was accruing interest for 10 months! Comenity bank and big o tires were going back and forth for months! Everytime I called Comenity bank their customer service support was always super rude and won’t help! Which is who you’re going to get stuck with if you get their credit card! The Manager at Big o tires kept brushing it off like it didn’t matter, and would tell me he would get back to me and I never ONCE received a call from him! Thankfully it was resolved after months and months of pushing them to get on it, but I will never be purchasing from Big o Tires again!
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February 2024 by Jd M
Not good. Quoted one price, lost my reservation and then once I was committed (stuck on a donut in the rain) they had a completely different price at 2x the quote.Why would you quote a price just for tires? A lot of people show up and just want the parts for tires?
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January 2024 by mark beaver
Matt always goes above and beyond to take care of his customers!
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January 2024 by Travis Holmes
Went in this morning for a five tire rotation. Was greeted with a "good morning, how can we help today" from the manager Matt. Said it would be about an hour service. Technician James was very thorough.In and out in the hour they said. I will continue to go here for all my tire needs."Great job" guys.
