CarMax is a well-known used car retailer in the United States, offering a wide selection of vehicles across over 160 locations nationwide. Since 1993, it has been changing the way people buy cars by providing no-haggle prices and a pressure-free shopping experience. Customers can explore more than 40,000 vehicles on their website and even ship cars between stores, making the process convenient for those seeking specific models. Many customers appreciate the straightforward approach, noting that shopping at CarMax is stress-free and simple. The company’s no-haggle policy and transparent pricing are seen as positive aspects, although some customers wish they could negotiate prices. CarMax offers a 5-Day Money-Back Guarantee, which provides confidence in their vehicles, and they are willing to work with customers to resolve issues. For example, in cases where a car was initially a lemon, CarMax ethically exchanged it and maintained good service, including minimal-cost maintenance through extended warranties. However, experiences vary. Some customers report mechanical issues with shipped vehicles or communication problems during the purchase process. Despite these frustrations, many find that staff members are understanding and willing to make concessions. Service visits are generally positive, with reasonable pricing for oil changes, although some customers are cautious about vehicle inspection and service details. Overall, CarMax is known for its wide vehicle selection, no-pressure sales, and good customer service, though individual experiences may differ.
This place is amazing. Getting a car is super quick and efficient. The only thing that was a let down is the wait time when getting your car serviced. We were told 3 hours and it turned into 6. Other than that, everyone is super friendly and professional.
January 2025
The first car I bought was a lemon, otherwise I'd give 5 stars. However, they ethically and graciously exchanged it for the car I ended up with. And they've done very well with keeping it serviced for little or no cost (I invested in extended warranty).
December 2024
Pretty good experience. I HATE car shopping so this was a stress-free way to shop and purchase. There was very good communication throughout the process which was important to me.
