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February 2024 by David Adams
They never pick up there phones during business hours...ever! This and every other location. So either they are way understaffed at every location or they are forcing you to do everything online or call the main number!!! Chase is a major problem. Find a bank that cares enough to answer your call!
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January 2024 by LK Atlas
Helpful for sure. Appreciate you chase. Your people could smile some more and no be kinda sarcastic like.
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September 2023 by Kelsey Carls
I’ve never had worse service at any other chase location. These people are rude, unfriendly, and unhelpful. They have straight up refused to help me and they always talk down to you .I’ll literally drive past this location to go to another one 5 miles away.
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July 2023 by Michele F.
Poor customer service. Supervisors and some tellers are snooty and condescending. To them, I am not a customer, I am a bother and a problem. Unless it is giving or taking money, they don't know how to do their job. They had to check with 2 people higher up and the main office just to see if they could help me. I would avoid dealing with these arrogant, pursed-lipped women and go somewhere else.
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April 2023 by MrSandomir
Want open account and put bigger chunk of money on, no banker available at 3PM! Total circus! Close f..... location if you not able to do anything customer need!
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December 2022 by Marie V
Anna Whitson is horrible! I requested a meeting to possibly close my business accounts and go over other business acct offers if I did decide to keep it, once I told her I was not sure if I will close accounts and wanted to discuss other info Anna said " well I'm just going to tell you the same things I told you now" she was referring to account closure but I told her I was not sure if that's what I wanted to do and wanted to still have our meeting that was SCHEDULED, and she was completely rude, unhelpful and inconsiderate. No wonder this branch has little stars
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July 2022 by Kaleen Boland
These tellers never want to notarize anything and always make up a reason to not have to pull out their little book and stamp. I am a longtime customer meaning I get free notary services here. I took in a document today and the notary said she wasn't allowed to notarize it because the document was printed by another financial institution. I went to the other financial institution and they don't have a weekend notary and they said this teller was lying. I went back to complain to this location and they conveniently don't have a manager on Saturdays. But I was told that "if she doesn't want to she doesn't have to notarize it." Cool feature I wish I could have at my job. Just not do something because I don't want to. I'm sick of the Chase tellers.
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March 2022 by Ben Johnston
I went into this Chase bank and ask for notary service. It was around 4pm. The gentleman that was working behind the counter told me he could do that for me. When i went to his window he then told me that he couldn't do it at that moment because him and one other person was working. I was confused and he tells me he can't help me with that because someone might come in and need help. Again was confused, I figured if someone came in they would wait in line like normal and he could get to them in a minute. Something that would take maybe 5-10 minutes and the guy turns me away. This is horrible customer service. I have been a member with Chase since 2006, frankly it might be time to look for another bank.
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February 2022 by Fatima Rios
Discrimination to it's finest. Went through Driveup to withdrawal a decent amt of money and we had 2 forms of ID’s. The lady helped 2 customers that came after ya before helping us. After being there for almost 15 min she had the audacity to say she couldn’t do that transaction thru DT. That my husband had to go inside. I work for a bank and that is not true. As long as you have 2 forms of ID there isn’t a problem doing the transaction. But we are Hispanic and those 2 lady’s are Caucasian. That was the worse customer service ever and I’ve been with Chase for more than10years.
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January 2022 by Shannon Villarreal
NEW CUSTOMERS BE AWARE!!! I deposited a check via picture through the app! They are holding my funds for TWO WEEKS!!! No where on their website or their app or in the bank is this mentioned to you!!! This was for my escrow account! Terrible service !! They give you zero access to your money that you deposited! Stick with credit union I’ve never had a problem!
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August 2021 by Socksofwhiteness
Pretty rough. No issues using automated tellers. Trying to get my wife’s old retirement account into an account with Chase was an absolute blunder. Made an appointment to get my wife a chase Sapphire Reserve card and talk about retirement account options. Anna, the banker only dealt with our credit card application and helped us setup premier chase accounts. She only setup premier accounts for our children savings accounts we created. When we asked about the retirement account she told us she didn’t deal with that and referred us to their retirement specialist Chris. We made an appointment with Anna and left. We did make a mistake and showed up a day early for our first appointment. We then had to reschedule a few weeks out, we noted she did not setup our checking and savings accounts as premier and she set that up for us. The day of our second appointment about 30 minutes prior, Anna calls to verify that we would be committing to our appointment. We tell her yes and arrive on time for our appointment with Chris. After about 15 minutes of everyone wondering where he is Anna calls us over and said he had a family emergency and cannot make our appointment. So for a 3rd time schedules us out a week later. The day before our appointment Chris calls my wife and tries to reschedule our appointment for later in the day, we were reluctant to make the 3rd appointment with Anna because we did have something else to do that day but we were assured that it shouldn’t be a problem and that transferring a retirement account doesn’t take much time. My wife canceled the appointment with Chris and I had her call himback and asked what the issue is. He said he had an overlap and that Anna overlapped the appointment. I tried explaining that this is our third time rescheduling with him and was wondering why our appointment wasn’t held up over anything else he had going on as we have had previous issues in the past. I then asked when we could see him and make an appointment he would honor. He then advised me that since we have been having issues with him he wouldn’t recommend making an appointment with him because we have already had negative responses from him and didn’t want any further issues with us. He told us to go to another branch and deal with one of their retirement specialists because he wasn’t going to deal with us. Never have I been refused business when I am trying to give someone thousands of dollars of my money. We were told by everyone he was the best, and VERY in demand, however could not be bothered to take care of us. Piss poor attitude, instead of resolving the issue and taking care of the customer Chris refused to serve us. In no way we’re we combative or rude, we were just trying to get our retirement savings account transferred to Chase Bank….
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August 2021 by Mark F.
Pretty rough. No issues using automated tellers. Trying to get my wife's old retirement account into an account with Chase was an absolute blunder. Made an appointment to get my wife a chase Sapphire Reserve card and talk about retirement account options. Anna, the banker only dealt with our credit card application and helped us setup premier chase accounts. She only setup premier accounts for our children savings accounts we created. When we asked about the retirement account she told us she didn't deal with that and referred us to their retirement specialist Chris. We made an appointment with Anna and left. We did make a mistake and showed up a day early for our first appointment. We then had to reschedule a few weeks out, we noted she did not setup our checking and savings accounts as premier and she set that up for us. The day of our second appointment about 30 minutes prior, Anna calls to verify that we would be committing to our appointment. We tell her yes and arrive on time for our appointment with Chris. After about 15 minutes of everyone wondering where he is Anna calls us over and said he had a family emergency and cannot make our appointment. So for a 3rd time schedules us out a week later. The day before our appointment Chris calls my wife and tries to reschedule our appointment for later in the day, we were reluctant to make the 3rd appointment with Anna because we did have something else to do that day but we were assured that it shouldn't be a problem and that transferring a retirement account doesn't take much time. My wife canceled the appointment with Chris and I had her call him back and asked what the issue is. He said he had an overlap and that Anna overlapped the appointment. I tried explaining that this is our third time rescheduling with him and was wondering why our appointment wasn't held up over anything else he had going on as we have had previous issues in the past. I then asked when we could see him and make an appointment he would honor. He then advised me that since we have been having issues with him he wouldn't recommend making an appointment with him because we have already had negative responses from him and didn't want any further issues with us. He told us to go to another branch and deal with one of their retirement specialists because he wasn't going to deal with us. Never have I been refused business when I am trying to give someone thousands of dollars of my money. We were told by everyone he was the best, and VERY in demand, however could not be bothered to take care of us. Piss poor attitude, instead of resolving the issue and taking care of the customer Chris refused to serve us. In no way we're we combative or rude, we were just trying to get our retirement savings account transferred to Chase Bank....
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March 2021 by Libby L.
Took three people to handle a simple deposit because they didn't know where to find DBA paperwork on file. I'm going to another branch who knows how to handle business accounts vs personal accounts.
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January 2021 by Tony Pizzuti
If you want to get stereotyped or racially profiled, Karen, I mean Jolena will take care of that. I'll never bank at chase because of my experience with her and them today.
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October 2020 by Nikki Shepard
I went through the ATM Drive Thru as it had a green arrow indicating it was open. The ATM machine had its usual welcome message so I put in my card and waited for the screen to show the enter my pin. But when the screen changed, it said “this ATM is not currently working.” I started to panic because my card would not release from the ATM machine. Not knowing what to do and not wanting to leave the machine, I left my car and went to the drive up kiosk and pressed the speak to a banker button.The teller got on and before I had a chance to even say anything, she said “that ATM isn’t working and we are not able to help you with getting your card.” I asked her what she meant by that and proceeded to get more panicky. She told me I would need to call their 3rd party 1-800 number as Chase did not own the ATM machine. I told her that was unacceptable and I needed to speak to a manager. She said the manager was right there and then she left the screen. No one came back to speak with me.I proceeded to get more agitated because I was uncomfortable leaving my debit card stuck in the machine without any signs being put out to notify other customers that this lane was closed and not working.Finally, my card was released after the machine seemed to reset itself.I decided to go speak to the manager in person because I felt that they should have tried to come speak to me. Rather than attempt to de-escalate the situation, the manager Leah Davis, told me she was helping someone and I had to wait. I told her I just wanted her to know that her and the teller handled it very poorly acting as though it was my fault I was upset because my card was stuck and that it was my responsibility to get it back... not cause Banks responsibility.She proceeded to ignore my concerns and said that she heard her teller and her teller offered me options. In no way did they do anything to reassure me that they care about me as a customer. And had I listened to the teller and left to call the 1-800 number, my card could have been stolen and I would be at risk.I am so unbelievably disappointed in a situation that could have been handled so much differently. Perhaps a “I completely understand your frustration. We will put a sign out so no other customer experiences this and we assure you your card is safe. We will call the third party company to get your card back”As I was driving away, another customer pulled up to the ATM machine.I will be filing a formal complaint and grievance with Chase and I sincerely hope they use this as a coaching opportunity for some lousy customer service.
