Costco Hearing Aid Store has received mixed reviews from its customers. Many appreciate the excellent service provided by staff members like Scott and Robert in the Hearing Aids department, who are noted for their ability to restore hearing aids to top performance and facilitate easy returns. However, some customers have reported negative interactions with employees, particularly regarding rudeness and condescension in customer service situations. One customer described an uncomfortable experience while checking out, where an employee's aggressive approach to verifying membership caused distress. Despite these issues, the store is favored for its convenient location and a good assortment of items, especially during the holiday season. The Optical department has been highlighted for its exceptional service, with staff members praised for their helpfulness and positive attitudes. Customers have noted that the parking lot can be tricky, especially when entering from certain roads, suggesting that using alternative routes might be beneficial. Overall, while many customers enjoy their shopping experience at Costco Hearing Aid Store and appreciate the quality of service, attention to customer interactions and consistency in service levels could enhance the overall experience.
Great service from Scott and Robert in the Hearing Aids department. They brought my aids back up to top performance and made the return of one item very easy.
June 2023
Always friendly, always helpful, and always available!
May 2023
Bob, and the other specialists at this Costco hearing center are awesome !
