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May 2023 by Gabriel Chavez
Great store and quick knowledgeable customer reps.
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December 2022 by William Niemyer
The person who answered the phone was able to find the capacitor I needed and direct me to the nearest location it was available. It was waiting for me when I got there and I was on my way home with the new capacitor in just a few minutes. The woman working the counter was friendly, efficient and very knowledgeable about capacitors. The new part is installed and the heat pump is again heating the house. Thanks Grainger.
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December 2022 by Kenny Sherman
Absolutely the worst customer service i have ever experienced in my life! Manny is the worst example of a contractor support rep i have ever met. and unfortunately the coworkers or managers around him choose to allow this unacceptable behavior i will never send another customer to your stores as long as this trio is together. There is absolutely no way to ensure that a customer will be treated with any more respect than i was treated with today!!!
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November 2022 by jacob brown
Gerardo should take a course in customer service. He was annoyed he had to order me a part. After running my payment I asked for a receipt, he declined my request and told me to remember my 10 digit order number. I asked him if I could get a print out of the numbe. He tore a post it in half and handed me a pen. Way to go Gerardo, you mastered to skill of being curt and rude!
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November 2022 by Robert Manriquez
Great for all your shop needs along with great service
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October 2022 by David Brannan
This place cancelled my order for sitting there longer than 10 days. It was an extended backorder item I ordered in March and wasn't ready until September. Nobody contacted me when the item was ready! I had been calling them once a month for an update, and yet they couldn't spend a couple minutes to either leave a voicemail, call and talk to me, or send an automated email much like the automated message this review is about to get. I won't be returning to this branch, and will look into other options for industrial supplies based on my experience with this purchase.
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August 2022 by Martin Ceccardi
Great like the people at this location. Thanks
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July 2022 by Techno-Guy
This is a place where prices might be high but if you have an emergency with a broken part you can usually get a replacement same day or by 10am the next day.
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July 2022 by Joe Ayala
Great service. The 1800 number agents have real time inventory check as does the website. No need to contact the branch directly. The bad reviews are people who don't understand real time systems, the website, and agents that do the SAME as the branch. They think the branch has more information. Which is not correct. The service is great. Products and speedy turnaround. Don't listen to the bad reviews. They are totally WRONG.
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May 2022 by Timothy Johnson
I called, before driving over there,got a robot V. recording....somebody not even in the store finally picked up....pleasant, but of little help.NOT customer beneficial for business.
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May 2022 by Bill J
Absurd I cant call the store directly and 800 number is unable to see what store can. Had to drive down to store 3-4 times instead of calling. Worked with phone support multiple times. I've worked customer service for large corporations and this business model makes no sense to me.
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January 2022 by Juan Talamantes
Waste of my time. Would have been fantastic to know my order was processed as a return not an exchange. Came all the way to pick up my part and told I needed to pay. I have no issue paying but would have been great to know so I can bring my business card for payment.
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November 2021 by Michael Cunningham
As a maintenance manager in the area, I depend on suppliers like Grainger to keep my plant running. This branch has always provided great service and the staff knows the products they're selling. They have always delivered when I need parts fast, which is why I've been a customer for years.
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September 2021 by B Russell
Not 2A friendly as they have a no firearms policy posted. Did not have any parts that I was looking for in stock. Otherwise, friendly staff.Edit: My main complaint is your no firearms policy. You say you have a no firearms policy for the safety of your employees and customers. I was a customer and I didn’t feel safe leaving my gun in my car to comply with your rules. A couple questions for you:1. How does your policy/sign keep someone with a gun and intent to do harm out of your store?2. Would you really prefer your customers leave their loaded firearms unattended in their vehicles for a criminal to steal?
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July 2021 by nicholas Blair
Quick and easy great customer care will go back
