This is a place where prices might be high but if you have an emergency with a broken part you can usually get a replacement same day or by 10am the next day.
I called, before driving over there,got a robot V. recording....somebody not even in the store finally picked up....pleasant, but of little help.NOT customer beneficial for business.
Absurd I cant call the store directly and 800 number is unable to see what store can. Had to drive down to store 3-4 times instead of calling. Worked with phone support multiple times. I've worked customer service for large corporations and this business model makes no sense to me.