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February 2024 by Fay
The service here is fine but the rooms are disgusting! The top half of my bed sheets looked fine but the bottom half had some pubic hair. Thank goodness I removed the blanket and looked! I don’t care how friendly the staff is that’s unacceptable and I will never stay at this location again.
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February 2024 by Michael Williams (Santa)
Bar needs more inventory. They did not have Chardonnay Wine! Nor Tito's Vodka, the cheap stuff was hard to swallow! But, expensive.
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February 2024 by Foodie all the time
Rooms: Corner rooms are great and spacious.Food & drinks: A lot of fast food items within 5-20 mins. Potillo’s and whataburger are right next to each other.
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February 2024 by Bonnie Walbeck
The rooms are beautiful. However, the first room smelled of BO, they moved us to a second room, which smelled OK,but was not clean.You never get housekeeping, (even when requested) and there is never anybody at the front desk to help you!NOT HAPPY!
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January 2024 by Laura
This hotel has been in the area for a long time, and the maintenance of facility shows that. The wallpaper is peeling in several areas, and torn in others. We also found tears in the bed skirt. However, the beds are comfortable and housekeeping did a great job keeping the rooms clean.Breakfast was good. They offer a great selection of hot and cold meal options, and there is a significant amount of seating throughout the dining room and lobby.What makes me willing and even eager to stay here again though is the staff!! Even encountering an overbooked situation the first night (We stayed 7), we experienced kind, professional, helpful, and accommodating staff. This includes, but is not limited to our experiences with 3 different front desk employees, housekeeping staff, and the breakfast staff. The employees absolutely made this experience for us.Nearby activities: Walking distance to San Tan Mall which has several dining and entertainment experiences. Just as close to a Wal-Mart, Sam’s Club, Costco, and Winco, as well as easy freeway access.Food & drinks: There is a bar available downstairs in the lobby. Not sure on quality though.
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January 2024 by Dee EzFix
Please if you can avoid this place. Rooms dusty , showers dirty. They don’t have any bottled water. Plus even when you put the do not disturb sign on the door they go in your room it’s been a nightmare.
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January 2024 by Pamela Washington
My husband was in hospice then passed away. The staff was so kind to me during my stay. Jennifer went above and beyond. They even gave me a beautiful plant and card which Jennifer and another employee brought to my room. I will always remember the kindness that was extended to me there.
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January 2024 by Chila Jeffrey
Enjoyed the days we were there.Andrew was very helpful respectful ?
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January 2024 by Nicolas Merritt
The staff has been very courteous and helpful. The building is very clean and the hot breakfast was perfect to start our day. It is close to places for shopping but isn't in downtown Phoenix(which for us is perfectly ideal). My wife stayed here a few years ago and loved it then and says it is the same great service this time as it was the last time she was here. Definitely going on list of top places to stay in the Phoenix area
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January 2024 by L uniko
This place is definitely the best hotel to stay at while you're in the Gilbert/Phoenix area. It offers elegance, comfort and great customer service. Their morning breakfast is just absolutely great and they also offer happy hour every day which makes this place even better. My next trip to Gilbert AZ will definitely have me stay there again.
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January 2024 by Shawn Lamb
its a hyatt, so you know your going to get a good room and quality ammendities. What else can I
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January 2024 by Mike Amalfitano
this place is nice and clean but air-conditioning doesn't work.can gave a fan running room was 78 degrees horrible experience on Christmas eve and day no maintenance person on site no room to change too..pathetic establishmentRooms: air conditioner no work and tvs are old expensive place for not much to offer
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December 2023 by Timothy Smith
A joke at bestNoteworthy details: Had the Bathtub tub spout fall off when I stayed here told the front desk. Was told my night would be refunded by Kate after notifying Matt about the problem. Was told they didn't have a general manager. So I was reassured by the front desk I would see the points back in my account. Normally I could trust this considering I have been staying at this hotel very frequently when I'm in town. 18 days in the last 5 months. So I came back a few days later to stay again to them not having hot water. Again Was promised the night would be comped for the hassle and didn't make a big deal out of it because normally, when Hyatt is off the mark, they make it right . Well, this problem couldn't have landed further from right. This happened late October early November. I came back in town to stay 2 nights ago. I saw Matt and asked why I didn't get my points. He said yeah I remember Kate promised you the refund." He told me to hang on while he went back to talk to someone. Short there after the Ops Manager comes out and tells me she's sorry and that Matt told her about what had happened. That she would look into the matter and handle it. She would refund the two nights and some additional points for the hassle. I thanked her the proceeded to my room 220# so when I got up there I walked into a desk and night stand that had wet and dried fluids all over it a open soap and a room that looked like it had only had the towels replaced and bed made. So I took pictures and continued downstairs. I let Austin know what my room looked like. He said I'll switch your room, which is fair enough." I followed up with the GM today about the matter, and he said no one confirmed anything that he would not be refunding the nights. Mind you that 2 nights ago I just had Matt confirm that I was indeed promised my return.So I asked him to provide me all the dates I had stayed and the notes attached to them and his response was he's busy and was ending the call. Adrian Lundy is by far the most unprofessional inconsiderate Tool and poor excuse of a leader I have ever encountered in (The World of Hyatt). So enjoy running that place in the ground, bud. Bye.
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December 2023 by David Meyer
Nice hotel with great roomsRooms: Nice, rooms typical for a Hyatt PlaceWalkability: Nothing really walkable in the area
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December 2023 by Darguin Andrade
A good place to have a good time, excellent service, everything very nice.
