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April 2024 by Lauren Hylbak
Jacob was amazing! I had a ton of questions about the different types of mattresses and he was so patient and informative. He spent over an hour with me as I made my way around the store. He’s extremely professional and very polite. I would definitely recommend coming to this location for all your mattress needs.
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April 2024 by Teresa May
After developing lower back pain, I was in search of a new mattress. My experiences at other mattress stores weren't great and I felt like I was dealing with salespeople who were only interested in selling me the most expensive mattress, not the mattress that was right for me. I came to this location and was greeted by Jacob. I am hard to impress and it's even harder to earn my respect. Jacob did both. I was impressed that after explaining to him about my back/shoulder pain, he asked thoughtful questions. I "sleep hot" also, which made Jacob's task even harder, but armed with the information I gave him, he made 3 recommendations and then proceeded to rattle off stats about each mattress and the technology involved in each. It was clear Jacob really knows his products and not just reading off a sales brochure about each one. I liked all 3 of his recommendations and I finally made my choice and we got it scheduled for delivery. Jacob followed up after the delivery to check in on how I liked the mattress, which shows his commitment to a good customer experience. My experience with the sales process and the delivery was 5-star. Jacob has restored my faith that there are still good people who actually care about customers, and I want to say to Mattress Firm that you should be aware of the quality person you have and give him a reason to stay with your company long term.
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April 2024 by Carol Eirich
Shea n was great to work with. He gave me several options to choose from to stay close to my budget
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April 2024 by Sofia Valenzuela
Fantastic experience!!!Best costumer service ever!!! Love shopping at mattress firm. Andrew was so knowledgeable and professional, he made the decision process on me. Also, I appreciated that he was not pushy.
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April 2024 by Elizabeth Nance
Andrew was very patient with us and took his time explaining everything.
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March 2024 by Rebecca Holmes
Loved our experience here. Jacob was so incredibly helpful and patient. He was open and honest. Would recommend anybody looking for a new bed to go talk to him.
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March 2024 by Jason Elliman
Great service. Made everything easy buying a bed.
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March 2024 by BRODEE MILLER
The bed is great however getting the bed delivered was a complete debacle!!! It was a total inconvenience for me and yet Josh says he can’t offer me anything for my troubles. I changed two Dr appointments and my PT appointment for no reason because the beds were not even in stock when Josh told me they would be delivered. I also had to change the bedding twice, after having rotator cuff surgery because they had to loan me a bed I didn’t order as one half of the bed ordered still wasn’t in stock. It’s a shame you won’t do anything for us since this was your mistake and it is the third tempur-pedic bed we have ordered.Be cautious of who you do business with!!!UPDATE…Mattress Firm redeemed themselves and sent sheets for the inconvenience. Very much appreciated.
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March 2024 by Michael Lehrer
Andrew was very knowledgeable.
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March 2024 by Bonnie Biegel
Jacob was awesome. He found the perfect mattress in my price range and arranged drop off to my house as well. He even hooked me on a pillow by bringing it out for me to test the bed.
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March 2024 by Brielle Fisher
Jacob was so helpful and professional. We learned so much about mattresses. Jacob got us a great deal, and he was extremely friendly. I would highly recommend working with Jacob. Thank you so much!
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March 2024 by John Archuleta
We were immediately greeted by Jacob who guided us through our transaction quickly without delay. Will definitely return when we need another mattress
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March 2024 by Donna Butts
Jacob did a great job. He really listened and I found a great mattress!
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March 2024 by Rick Tanner
We have had a very good repore with Roland who made sure our needs were met. He took time to listen and address all our concerns and hooked us up with what we hope will be the perfect mattress. We had a temperpedic mattress for almost 20 years so it was time for a new one.
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March 2024 by Bree Lienberger
Really great customer service from Andrew, personable and kind. Let me know the options available and enjoyed speaking with him
