Arrowhead Cadillac Parts is known for its comprehensive inventory of high quality genuine OEM parts. The parts department is highly knowledgeable and goes above and beyond to ensure customers receive the right parts, accommodating inquiries and ordering any unavailable items in a timely manner. Their staff is easy to work with and very accommodating, earning high recommendations from customers. The broader Arrowhead Cadillac business receives consistent praise for excellent customer service across sales and finance. Sales staff are described as the most likable and helpful, providing a cordial and friendly experience without pressure. They are eager to earn business, spending hours assisting customers and making them feel welcome, including family members in the process. Salespeople are known for their expertise, thoroughly examining vehicles to offer insightful expectations and working diligently to secure great deals, even on vehicles not front-line offerings. They are quick, efficient, and personally follow up after a purchase, often going out of their way to handle details. The finance experience is noted as a delight, being quick, smooth, and to the point. Finance staff explain everything in plain English without being pushy or irritable, making all options known without unpleasant surprises. The service department also demonstrates professionalism, with staff going above and beyond to resolve issues, such as arranging same-day mobile service to a customer's home. Overall, customers report no hidden fees or last-minute changes, with experiences meeting or exceeding expectations. Many state it is the best car buying experience, setting a very high bar for service.
Allstars in my book all 10s across the board Dan Vega has always been a class act and service is impeccable if you could clone service representative he would be a perfect subject
July 2023
I had problems with my headphones not working on my Cadillac Escalade , and the parts department went above and beyond to ensure I received the right headphones, and that they worked in my vehicle. They were easy to work with and very accommodating. I would highly recommend going through them again!
March 2023
Great service and dependable. Appointments are not hard to come by.
