Preferred Homecare is a provider of various healthcare services and products, including respiratory and oxygen care, as well as durable medical equipment. The company aims to offer expert customer service and a robust clinical staff to support patients with chronic illnesses and ensure their safety at home. While some customers have reported positive experiences, such as receiving prompt service, friendly and knowledgeable staff, and thorough explanations of new equipment, others have faced challenges. Some customers have expressed frustration with long wait times on the phone, issues with the delivery of supplies to the wrong address, and difficulty resolving problems. Despite the mixed reviews, Preferred Homecare remains committed to serving its patients during uncertain times. The company specializes in providing 24/7 support, in-home instruction, and a full line of durable medical equipment to meet the needs of its clients. Customers are encouraged to communicate directly with the company to address any concerns and ensure they receive the support and assistance they require.
On hold for over an hour with no answers to my questions.
April 2024
If this company wasn't the only game in town, I would never use them!! They haven't sent supplies in months; and trying to ask why is met with endless hold on the phone and no email recourse. Total waste on so many fronts!!!
April 2024
They helped me get set up with my cpap and ensured my supplies are set up to arrive when needed. Annette was very friendly and helpful. Any time I have an issue or need help with supplies, the service is amazing.
