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“We in to open an account. Young Greeter was a little rude because we didn't have an appointment. She was young and not into Cystomer Service. We almost turned around and left. Mauricio came right over. He was very kind. Took us into his office and was very professional. He gave us options I wasn't aware of. We left very satisfied. Thank you Mauricio Alvarez”
“Excellent customer service here. Bella helps us with everything and is so kind, knowledgeable and helpful. So thankful that WaFd emphasizes customer service when other banks do not. Thank you, so much”
“We've been extremely happy with the service at this branch. The Branch Manager, Adam, has always been extremely helpful and friendly and has taken time out of his day on more than one occasion to help. He is a huge asset to the company and really cares about his clients. We appreciate the entire team at the Goodyear branch and would highly recommend to anyone!”
“My son and I went in to open a checking account and Miss Stephanie helped us and was so helpful, kind and professional!! She took her time and made sure my son got his account setup properly before we left which I can completely appreciate! Thank you so much Stephanie!!”
“Navy Federal Credit Union has always been our trusted way of banking. The staff at NFCU are well trained and very courteous. Alisha was able to help us with our needs and she answered any question my wife or I had.”
“Yadira is my personal banker I love how she takes care of her customers needs I had a great experience with her she is help my kids with their financial needs and friends as well I recommend her to my friends Always great attitude, patience, and kindness thank you”
“We've been a customer since the Valley National Bank days, and have used this branch in Estrella since it opened. Banking here we get that "small town feel", we know the tellers, our banker, our investment banker, the branch manager before she retired, and they know us by sight. Such great service.”
“One of the bank tellers, Jake, is an outstanding worker. He always has a smile on his face and is happy to help, only one that really takes initiative to help whenever I go in to the bank, he is the most friendly! He has helped me with all my account issues/concerns and general transactions. Although Jake was really great, I am giving BMO bank itself a 4 star because I had Zelle issies through the BMO Bank App.
- When I Zelled my boyfriend rent money through BMO bank app, it said payment failed try again later but ended up withdrawing from my account twice although it never really sent any of the money to my boyfriend. BMO said they were having zelle connectivity issues, that it happened to multiple other customers as well, that the money will be in limbo but that it should bounce back to everyone’s account within the week. They couldn't do anything until then, I couldn't even withdraw cash out of my account or use my debit card being all my money was gone. Since it was the first of the month, I had rent and bills to pay like many others. I’ve never missed a payment before, when this happened I almost did. Fortunately I found a resolution myself outside of the bank so I made all my payments just in time. But i cant imagine how it would’ve been if I didn’t have a backup plan or how it turned out for the other customers. I did get my money back later that week but still upsetting that it happened in the first place, took that long to get my money back, and that it was our problem to figure out. So definitely wouldn't trust zelle thru the bmo bank app.”
“I had a terrific experience with Kyle Thomason when I applied for a HELOC. Kyle was great at explaining the process and keeping me on track with the documents they needed. He acted as my advocate with underwriting to make sure they understood my situation. Highly recommend!”
“I had the best loan experience ever. Member Service Representative II, Remi Talbot at the Goodyear office was outstanding. She was profesional and caring with processing my Home Equity Line of Credit loan. She kept me
Informed at each step of the process. She always provided follow up calls and answered my questions and requested appropriate required paperwork. There were absolutely no delays. She made a process that could have been stressful a pleasant experience. She is an excellent employee. Thanks for being there.”
“All of the tellers and management are very kind. Only issue (that is out of their control) is the company needs to pay people better so that there are more than 2 employees handling a very long line. Again, the employees are very nice and are doing as good as a job as they can. However, management or corporate needs to solve their manning issues.”
“What a great location. Greeted at door, offered water, directed to the correct teller. Line got big so they took resources from other areas and opened up more windows. Completed several non straight forward transactions very quickly and on the way out they asked if everything was taken care of and if I needed anything else. Held the door open for me. Actually a very pleasant transaction when I normally don't ever have anything but complaints about banks. My teller Reyna Ochoa was very pleasant professional and efficient.”
9AM - 5PM
767 S Cotton Ln, Goodyear
Banks
“I'm one Happy pregnant lady, I came in to cash some savings bonds which take a while. I could feel my feet hurting and my body warming up and the bank teller was very kind to let me sit while I waited. You would think human kindness like that is normal but it's not so I'm very grateful! Thank you!”
“I wanted to give a shout-out to the Relationship Banker Larissa. 2 years ago almost to the date, she was very helpful in helping with the start of my relationship with chase, helping me with both a credit card application and opening a checkings account. More recently, because of my previous experience, I scheduled my girlfriend less than a month ago to be seen by Larissa. She went above and beyond helping my girlfriend with the start of her chase relationship. When going through the credit card app. she was unfortunately denied. Larissa went as far as calling the reconsideration line with us to get the app. approved on the spot. Genuine Service and was beyond helpful!”
10AM - 6PM
16380 W Yuma Rd, Goodyear
Banks
“I have been a customer for so many years always a good experience coming here. I was having a bad day from coming from the DMV as you. n imagine and I had to come in for a money order. I was so pleased with the customer service that I was given !! .. they understood my frustration and made my day better With waving a fee for my money order. Thank you so much for your great customer service. I highly recommend this place. Very delightful.”
“The teller at Goodyear branch off Cotton Rd. on Friday 7/25 at night on time was very patient, friendly, got the job done in a timely manner considering the long line of people. I went in for a cashiers check since I forgot my checks.”
“I’ve had this bank for so many years and they all have been so wonderful. Karen the manager is amazing and has always answered my questions. They are all very respectful and caring.”
“Excellent personnel. They are very knowledgeable about banking in general and Comerica products specifically. They always give timeframes to resolve issues and meet the timelines. Now I understand how a bank should be run!”
“Manager went out of her way to help my wife and I when other branches wouldnt move a finger. Francine was patient and super helpful. Could not be happier with the service we received!”
“Excellent personnel. They are very knowledgeable about banking in general and Comerica products specifically. They always give timeframes to resolve issues and meet the timelines. Now I understand how a bank should be run!”
“Michael “Banker Mayfield” goes above and beyond for our business and personal accounts, would highly recommend him and this convenient location! Thanks Mike!”
“I do not understand all the negative reviews for this Wells Fargo location. Stopped here when driving into the east valley. The only issue with the parking that I can see being a problem is being so close to the Walmart. I was able to park and go use the ATM. There was a line of about 4 cars waiting to use the drive thru one, so I used the walk up one. No issues here and no problems.”
9AM - 5PM
340 N Estrella Pkwy, Goodyear
Banks
“This review is for Nelson's excellent customer service today. Nelson was able to troubleshoot a problem with my new mobile debit card in the wallet app of my iPhone, enabling me to continue with my travels across the US into Mexico. Nelson was warmly professional and friendly, and actually appeared happy to help. This BofA branch is fortunate to have him. Excellent, friendly, customer-facing service.”
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“Melanie is our hero!!!! I was actually on the phone with a hacker that got into our account and was near the Goodyear branch. I went in, Melanie greated me and told her was was happening. She immediately got on it to lock my account. The hacker, still on the phone, got real quiet when she asked him some questions. We could hear him typing fast on his keyboard, but not fast enough. She did a great job and saved me from a heart attack at the same time lol. She immediately set up a new account and I was on my way. I can't thank Melanie and Copper State enough.”